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B
Rating: 5 out of 5
Very good
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Customer reviews of Ski Republic
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 055 published reviews
Summary of reviews
The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
Reviews 1, 2 and 5 stars
Reset filtersF
Rating: 5 out of 5
Everything was fine. And the woman in the store was really nice to me :)
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N
Rating: 5 out of 5
Perfect service
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N
Rating: 5 out of 5
Nothing to say. Equipment and team are top-notch! A great day of skiing!
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L
Rating: 5 out of 5
Friendly and dynamic team. A nice store and quality equipment for rent.
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F
Rating: 5 out of 5
Reservation of 3 pairs of skis/shoes 3 days before our arrival in Montchavin/La Plagne. Very good rates, taking into account the sizes/weights of the 3 little ones with a state-of-the-art device... (at least I've never seen it anywhere else). Very good welcome. I recommend.
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F
Rating: 5 out of 5
Very friendly and professional team
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M
Rating: 5 out of 5
Very good service and professional.
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B
Rating: 5 out of 5
flawless service and very good price
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R
Rating: 5 out of 5
Thank you
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Y
Rating: 5 out of 5
Simple, quick and effective.
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F
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Very nice staff, very active
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E
Rating: 5 out of 5
Another faultless rental at a good price.
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D
Rating: 5 out of 5
Very helpful and friendly people!
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I
Rating: 5 out of 5
As always. Like every year. Impeccable service.
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P
Rating: 5 out of 5
Quick and easy to order online
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G
Rating: 5 out of 5
Super quality price, kindness and perfect after-sales service!
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C
Rating: 5 out of 5
Perfect. Very good welcome.
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N
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Excellent. Well received by a passionate person about good material at sharp prices. Thank you, see you next time.
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A
Rating: 5 out of 5
Easy and reasonable in price
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W
Rating: 5 out of 5
Top deal!
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F
Rating: 5 out of 5
Impeccable
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P
Rating: 5 out of 5
Everything was good.
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M
Rating: 5 out of 5
Good experience
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G
Rating: 5 out of 5
Top
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H
Rating: 5 out of 5
The equipment may be less top-notch than some competing rental companies, but the prices are not the same either. Moreover, we rented at the end of the season, but the girls were very professional and very pleasant. Thank you.
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E
Rating: 5 out of 5
Well shaved
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J
Rating: 5 out of 5
Team at the TOP!
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C
Rating: 5 out of 5
Excellent service
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Y
Rating: 5 out of 5
The years before, the site was not great. Now, it's much better;...
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D
Rating: 1 out of 5
The manager was infamously uncooperative and absent, he really ruined my trip infamously, run away from it !!!!
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Response from Ski Republic
Hello,
We are sorry to read your feelings.
Your comment being very general and containing personal remarks, it does not allow us to understand precisely the situation encountered. However, we attach great importance to the quality of welcome and the professionalism of our teams.
We remain at your disposal if you wish to provide us with more details so that we can better understand your experience.
We are sorry to read your feelings.
Your comment being very general and containing personal remarks, it does not allow us to understand precisely the situation encountered. However, we attach great importance to the quality of welcome and the professionalism of our teams.
We remain at your disposal if you wish to provide us with more details so that we can better understand your experience.
M
Rating: 1 out of 5
Good evening, I am not satisfied at all. Indeed, the amount was collected by Ski Republic, however when I presented myself at the store I was very poorly received by the seller who reproached me for having rented the day before and that consequently he had no skis to provide me. He also indicated that he did not refund anything and that I had to manage on the website. While I can understand that a late rental cannot be fulfilled, the seller's attitude was very aggressive and in no way helpful. Following this, I sent a refund request on the Ski Republic website, I hope it will go smoothly.
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Response from Ski Republic
Hello,
We are sorry for the experience you describe and understand your frustration with this situation.
In some cases, late reservations may not leave enough time to prepare the equipment in the store. However, we acknowledge that this may lack clarity at the time of booking, and we apologize for that.
We also regret that the welcome and explanations provided in the store did not meet your expectations. This is not the experience we wish to offer our customers.
Following your request, we confirm that the refund will be taken into account and processed as soon as possible by our customer service.
Thank you for your feedback, which allows us to identify these situations and continue to improve our processes.
Best regards,
We are sorry for the experience you describe and understand your frustration with this situation.
In some cases, late reservations may not leave enough time to prepare the equipment in the store. However, we acknowledge that this may lack clarity at the time of booking, and we apologize for that.
We also regret that the welcome and explanations provided in the store did not meet your expectations. This is not the experience we wish to offer our customers.
Following your request, we confirm that the refund will be taken into account and processed as soon as possible by our customer service.
Thank you for your feedback, which allows us to identify these situations and continue to improve our processes.
Best regards,
T
Rating: 5 out of 5
easy booking
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L
Rating: 5 out of 5
Very available and good advice
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N
Rating: 1 out of 5
I booked the sensation pack. Got skis that were shaking at any speed faster than a pizza. Asked for replacement, shown a model that they had and I liked, got something that was way too tall for me, being told that 'those are for speed'. They were for speed, as they only moved straight downhill, anything else meant I had to walk. I feel like the service is good only if you are a pro otherwise you will be taken for a fool and receive some junk 15 year old stock.
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Response from Ski Republic
Hello,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
The Sensation range is designed to offer stability and performance, and ski behaviour can vary depending on the skier’s technique, conditions and equipment setup. This is why our teams are always available to adjust or change equipment during your stay to ensure the best possible experience.
We regret that the equipment did not suit you and that this was not fully resolved during your visit. Please note that all our skis are regularly maintained and checked to meet our quality standards.
Best regards,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
The Sensation range is designed to offer stability and performance, and ski behaviour can vary depending on the skier’s technique, conditions and equipment setup. This is why our teams are always available to adjust or change equipment during your stay to ensure the best possible experience.
We regret that the equipment did not suit you and that this was not fully resolved during your visit. Please note that all our skis are regularly maintained and checked to meet our quality standards.
Best regards,
T
Rating: 5 out of 5
Unbeatable price, friendly staff and quality equipment!
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S
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
It was very good! Good value for money
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