The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
In terms of location. Ski Republic is located at the foot of the residence where we stayed, at the foot of the ski lifts so it’s perfect. Except that the ski rental is deplorable, skis that keep coming off and getting out of adjustment in the middle of the descent! Risk of injury +++ After returning to the ski rental shop to explain our problem, the staff only found to say that it was the weather... It should be noted that we were 4 people renting skis from them, 3 of whom had issues with their skis.
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Response from Ski Republic
Hello Justine,
Thank you for taking the time to share your feedback. We are pleased to learn that our location was an asset for your stay. However, we are sincerely sorry to learn that you encountered problems with your equipment. Your feedback is valuable and allows us to improve our service. We encourage you to contact us directly so that we can discuss the details and find a satisfactory solution.
Best regards,
The Ski Republic team
P
Pierre B.
Rating: 2 out of 5
following a purchase from 26/02/2026
The shop charged us for a helmet reserved online but not picked up on site without warning after checking, we had to discuss to obtain a refund, due to a dispute between an online order and their internal accounting
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Response from Ski Republic
Hello Pierre,
Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Please be assured that we take your comments very seriously and that we are working to improve our communication between online reservations and our shop. Your satisfaction is our priority, and we hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
A
Arnault K.
Rating: 2 out of 5
following a purchase from 26/01/2026
The staff and mostly this young Belgium guy was really not professional and should not be working facing cilustomers, very impolite and not helpful at all. Equipment is being very old
Response from Ski Republic
Bonjour Arnault,
Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que votre expérience chez Ski Republic n'a pas été à la hauteur de vos attentes. Vos remarques sont essentielles pour nous, et nous veillons à la formation de notre personnel afin de garantir un service irréprochable. Concernant notre équipement, nous sommes en constante mise à jour pour offrir le meilleur à nos clients. Nous espérons avoir l'opportunité de vous accueillir à nouveau et vous prouver notre engagement envers la satisfaction client.
Cordialement,
L'équipe Ski Republic
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Thibaut B.
Rating: 2 out of 5
following a purchase from 03/03/2026
The sellers did not take into account my purchase range or my level
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Response from Ski Republic
Hello Thibaut,
Thank you for sharing your experience with us. We are sorry to learn that our sellers did not meet your expectations regarding personalized advice. Your satisfaction is our priority and we take your comments very seriously. We hope to have the opportunity to show you our improvements during your next visit.
Best regards,
The Ski Republic team
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thibaud H.
Rating: 2 out of 5
following a purchase from 03/03/2026
Charging for sensation packs that are not available in-store and not offering a refund is not a good experience, I will leave a Google comment.
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Response from Ski Republic
Hello Thibaud,
Thank you for taking the time to share your feedback. We understand your frustration regarding the availability of sensation packs and we apologize for the inconvenience caused. Your experience is essential to us and we will take your comments into account to improve our service. Please feel free to contact us directly for any questions or complaints, we are here to help you.
Best regards,
The Ski Republic team
K
Kevin N.
Rating: 1 out of 5
following a purchase from 01/03/2026
I am very disappointed with the equipment I rented. The snowboard was okay, but the bindings were of poor quality. I had to change the bindings on the first day because my feet were coming loose as the bindings were not sturdy. The snowboard boots were catastrophic; they hurt my feet horribly. Similarly, I had to change them after the first day as my ankles were red, and despite changing shoes, the situation remained the same. I had to go rent other shoes from another rental company. After this bad experience, I hope the equipment will be renewed on your side.
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Response from Ski Republic
Hello Kevin,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that the rented equipment did not meet your expectations. Your feedback is valuable and will help us improve the quality of our equipment. We take your comments very seriously and will pass them on to our team. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Ski Republic team
A
Amélie D.
Rating: 2 out of 5
following a purchase from 25/02/2026
Very friendly and professional seller, but unfortunately I couldn't modify my order when I went to the store as the website had a bug. I ended up placing a full package order when I only needed part of the equipment. I am waiting for a refund that is taking a long time to arrive.
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Response from Ski Republic
Hello Madam,
Thank you for your feedback and for your message regarding the welcome in the store. We are pleased to hear that the team was able to assist you professionally.
Regarding your reservation, it was made online in the form of complete packages (skis, shoes, poles, and helmet). When you visited the store, you ultimately chose to take only part of the equipment planned in the reservation.
As indicated in our reservation conditions, the non-use of part of a package unfortunately does not entitle you to a partial refund, as the price is applied to the entire reserved package.
We are sorry if this may have caused confusion and remain at your disposal if you wish to discuss this matter further.
Best regards
L
LAURENT P.
Rating: 2 out of 5
following a purchase from 25/02/2026
Very average equipment. Non-waterproof shoes. Errors in foot measurements requiring a return to change shoes after one day.
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Response from Ski Republic
Hello Laurent,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly so we can assist you in resolving this issue.
Best regards,
The Ski Republic team
S
severine D.
Rating: 1 out of 5
following a purchase from 23/02/2026
After 3 changes of shoes, we had to rent from another rental company that provided us with better-suited equipment and better listening.
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Response from Ski Republic
Hello Séverine,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your opinion is valuable, and we are constantly working to improve our service. We hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The Ski Republic team
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Ganesan B.
Rating: 1 out of 5
following a purchase from 05/03/2026
I recently booked from the 9th -14th March and the invoice and confirmation has come as 7-12th- I have emailed the team and had no reply yet
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Response from Ski Republic
Hello,
I'm sorry, I don't see your first email in our inbox. I wasn't able to change the dates in time. And once the booking has started, I can no longer modify it. I can give you a credit note for the unused days of the 7th and 8th, however, you'll need to go directly to the store to book the additional day of March 14th !
Thanks you
Best Regards !
C
Camilla M.
Rating: 1 out of 5
following a purchase from 02/03/2026
They had no skis in stock and have not issued me a refund yet - I’d give 0 if I could
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Response from Ski Republic
Hello Camilla,
We are sorry to hear that you encountered this problem. Your satisfaction is essential to us. Could you please contact us directly at [email protected] so that we can resolve your situation quickly? Thank you for your understanding.
Best regards,
The Ski Republic team
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FANNY D.
Rating: 1 out of 5
following a purchase from 10/01/2026
I have been renting from Ski Republic for years and this year: unpleasant team, equipment that should have been changed... a lot of waiting...
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Response from Ski Republic
Hello Fanny,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience this year did not meet your expectations. Your loyalty is precious to us, and please know that we take your comments very seriously. We are doing everything we can to improve the quality of our service and the equipment offered. Please do not hesitate to contact us directly so that we can provide you with a satisfactory solution.
See you soon on the slopes,
The Ski Republic team
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Nino B.
Rating: 1 out of 5
following a purchase from 28/12/2025
Very damaged equipment, torn shoes, low-end ski and snowboard while we took the most expensive package
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Response from Ski Republic
Hello Nino,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and we will ensure to pass your comments to our team to improve the quality of our equipment. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Ski Republic team
B
Benoit D.
Rating: 1 out of 5
following a purchase from 13/02/2026
Easy order but no customer service, do not take the Carre+ insurance, Carbon tells you in-store that they do not manage it and therefore you have to pay everything to open a file in case of breakage, very mediocre material and I could go on with the follow-up of the boots ...
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Response from Ski Republic
Hello Benoit,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties regarding our after-sales service and insurance. Your feedback is valuable and allows us to improve our services. Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Ski Republic team
H
Harry V.
Rating: 2 out of 5
following a purchase from 23/08/2025
Very old and damaged equipment
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Response from Ski Republic
Hello Harry,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At Ski Republic, we place great importance on the quality of our equipment and the satisfaction of our customers. We invite you to contact us directly to resolve this issue and improve your next experience. Your feedback is valuable to help us improve.
Best regards,
The Ski Republic team
E
Edward G.
Rating: 2 out of 5
following a purchase from 03/02/2026
This review is about my online purchasing experience only. I should say I have always found Ski Republic rental staff to be fantastic, which is why I am using them again. The website does not appear to be compatible with Apple Safari browser. I tried on two different devices over several days, each time, the payment would not go through. Eventually, I tried Google Chrome and it worked. Apart from the inconvenience, the problem was that my original discount code had expired and a new one was worth 5% less discount, so I ended up paying 5% more than I should have.
P
PAUL D.
Rating: 1 out of 5
following a purchase from 16/01/2026
Hello, Navigation and ordering are simple on your site. But I am disappointed, when wanting to add 3 people to my order I do not benefit from the same rates. I find that a shame.
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Response from Ski Republic
Hello Paul,
Thank you for taking the time to share your feedback. We are glad that you found our site easy to navigate. Regarding the rates, [email protected] can you contact us to explain the problem in more detail? Thank you!
Best regards,
The Ski Republic team
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Romain M.
Rating: 2 out of 5
following a purchase from 18/01/2026
Complicated site
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Response from Ski Republic
Hello Romain,
Thank you for your feedback. We are sorry to hear that you found our site complicated. Indeed, we have changed it recently, and it takes a little time for it to be operational. Your experience is paramount to us, and we are constantly working to improve our platform. Please do not hesitate to contact us directly if you need assistance or advice to make the most of our services.
Best regards,
The Ski Republic team
I
Isabelle C.
Rating: 1 out of 5
following a purchase from 11/01/2026
Reservation made online for ski equipment. Unfortunately, in-store, they had no stock left. I found myself without equipment and with a pass. I am waiting for the result of the online refund request. Do not book online with Ski Republic. We were dozens to leave the store empty-handed.
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Response from Ski Republic
Hello Isabelle,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you were unable to obtain the ski equipment you reserved. We completely understand your frustration.
Please know that we are doing everything we can to improve our stock management to avoid such inconveniences in the future. We will also closely follow up on your refund request to provide you with a quick response. Can you tell us which store it was?
Your satisfaction is our priority and we hope to have the chance to serve you again under better conditions.
Best regards,
The Ski Republic team
J
Jérome A.
Rating: 1 out of 5
following a purchase from 26/12/2025
Ski Republic does not provide a payment certificate following the online reservation. Unfortunately, my son broke a ski during his week and it is therefore impossible for me to use my Visa Premier guarantee without this certificate. All merchant sites offer it except Ski Republic. I would never recommend renting from them to someone close to me.
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Response from Ski Republic
Hello Jérôme,
Thank you for your feedback and we are sincerely sorry to hear about your situation. We understand the importance of a payment certificate, and we take your comments very seriously. We are currently working to improve our services to better meet our customers' expectations.
Your satisfaction is our priority, and we hope to regain your trust in the future. Please do not hesitate to contact us directly for any assistance, we are here to help you.
Best regards,
The Ski Republic team
M
Martin W.
Rating: 1 out of 5
following a purchase from 19/11/2025
I took almost two hours to place an order, the site is not working and very slow. I had to reset my password several times, it did not recognize my password. The order bugged when I was entering my phone number, I could not fill out the form, in short, very bad experience. Fortunately, your team is good in-store.
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Response from Ski Republic
Hello,
Thank you for taking the time to share your experience, and we are sincerely sorry for the difficulties encountered during your order. This is clearly not the experience we wish to offer.
The slowness of the site, the password issues, and the form blocking are unacceptable, and we completely understand your frustration. We will immediately forward your feedback to our technical team for a prompt verification.
However, we are pleased to hear that our in-store team was able to satisfy you.
Please do not hesitate to contact us directly if you encounter any further difficulties: we are here to help you.
Once again, our apologies for this inconvenience and thank you for your trust.
Have a nice day.
G
Guillaume G.
Rating: 2 out of 5
following a purchase from 02/10/2025
The site bugs a lot at the cart level
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Response from Ski Republic
Hello Guillaume,
Thank you for your feedback. We are sorry to hear that you have encountered issues with our site. Your experience is essential to us, and we are actively working to improve the smoothness of our platform. Please do not hesitate to contact us directly if you need assistance.
Best regards,
The Ski Republic team
R
Rhys W.
Rating: 1 out of 5
following a purchase from 02/03/2025
Paid for sensation boards, got provided basic boards.
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Ziv Z.
Rating: 1 out of 5
following a purchase from 23/02/2025
Ski equipment is super low level - not appropriate to the lower price as it should be lower wither current skis condition. Not recommended
L
Lucie D.
Rating: 1 out of 5
following a purchase from 04/02/2025
I had taken out Carré+ insurance with Republic Ski, but I never received any document confirming this insurance. In the event of an accident, the rental company was not even aware of its existence, making it impossible to take any responsibility. Total lack of transparency and communication. Very disappointed, I won't use them again.
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Response from Ski Republic
Hello Lucie,
Thank you for sharing your experience with us, and we're very sorry to hear about the inconvenience you experienced with your Carré+ insurance. Your satisfaction is important to us, and we take your comments very seriously.
We will be investigating this situation to understand what may have happened, and will be reinforcing our communication to ensure that this does not happen again in the future. We would be delighted to discuss the matter directly with you to resolve the issue.
Your trust is precious, and we look forward to the opportunity to demonstrate our commitment to our customers.
Yours sincerely
The Ski Republic team
F
fred B.
Rating: 1 out of 5
following a purchase from 06/02/2025
I had to redo my basket 6 times before it validated.
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Response from Ski Republic
Hello Fred,
Thank you for your feedback. We're sorry to hear that you experienced difficulties with your order. Your experience is important to us, and we're working to improve our site to avoid this kind of inconvenience in the future. Please do not hesitate to contact us should you require any assistance.
Best regards,
The Ski Republic team
O
OLIVIER L.
Rating: 1 out of 5
following a purchase from 18/11/2024
I had to modify an item (ski boots) in my order, placed a few months ago. By deleting the boot rental displayed at 59€ in my order summary, I ended up with only 29.5€ deducted from my overall order. However, the discount codes were the same. I find this very average, and displaying "free cancellation" on your site is quite simply misleading advertising. I've been going through your site for several years now, but my experience last year (ski boots in very poor condition because there was no stock available when I changed my boots a day after my arrival) at La Plagne Bellecote, as well as this year's experience, will certainly be the reason for my loyalty to Ski republic.
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Response from Ski Republic
Hello Olivier,
Thank you for sharing your experience with us. We are sorry to hear that your recent order did not live up to your expectations.
Store prices are subject to change, so when prices are modified, they are updated (as indicated in our general booking conditions).
We value your loyalty and look forward to providing you with a better experience in the future.
Yours faithfully
The Ski Republic team
M
Mounir H.
Rating: 1 out of 5
following a purchase from 20/01/2025
Ras
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Bénédicte R.
Rating: 1 out of 5
following a purchase from 13/01/2025
Internet payment problem! I had to pay twice for reservations. There was a bug and it was hard to find my way around the store.
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Mathieu
Rating: 2 out of 5
following a purchase from 08/03/2024
A lot of problems with my skis but I made up for it on the last 2 days with super skis. A friendly team but not very professional.
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Na2208
Rating: 2 out of 5
following a purchase from 18/02/2024
The team is welcoming, but the store is far too small to accommodate so many people. As a result, we had to wait 3h30 to pick up our ski equipment, losing 1/2 day's ski pass.
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Ugo
Rating: 2 out of 5
following a purchase from 15/02/2024
Long waiting time and average quality skis. But the salesman is very friendly!
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Raoul
Rating: 2 out of 5
following a purchase from 07/02/2024
Thank you very much for this experience
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RoAn
Rating: 2 out of 5
following a purchase from 28/01/2024
Internet booking not taken into account Global bazaar
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Coblo
Rating: 1 out of 5
following a purchase from 06/01/2024
Very good equipment and staff. Great atmosphere.
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Jpourchet
Rating: 1 out of 5
following a purchase from 06/01/2024
Reservation made in advance to have a choice with option and size communicated in advance. Arrived on D-day, no shoes in my size! Disappointment
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Asgl
Rating: 1 out of 5
following a purchase from 05/01/2024
Unacceptable waiting times, limited welcome...
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Fernando
Rating: 1 out of 5
following a purchase from 22/04/2023
This is the worst store in terms of advice I've ever been to in my life. Maxime, who can't even screw a snowboard on properly, takes the cake. Absolutely flee. I've heard them say that they should only give these advice papers to satisfied people... Very serious!
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Yann
Rating: 1 out of 5
following a purchase from 24/02/2023
I asked for a partial refund as my daughter was only able to ski half of the holiday (fractured wrist). I was referred to the Ski Republic website: no return to date. In addition, the quality of the equipment was very poor.
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Plume
Rating: 2 out of 5
following a purchase from 23/12/2022
Very long waiting time (1h) to pick up the equipment ordered online! There were only 2 families in the store.
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