The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
The quality of the equipment was deplorable: snowboard from another time, skis whose protective plastic frays over the week and a binding that even broke, making the equipment dangerous. Staff was top-notch.
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Response from Ski Republic
Hello Nicolas,
Thank you for taking the time to share your experience. We are pleased to hear that our staff was able to satisfy you. However, we are sincerely sorry to learn that the quality of the equipment did not meet your expectations. We take your comments very seriously and will pass them on to our team to improve our offering.
We hope to have the opportunity to welcome you again and provide you with an optimal experience.
Best regards,
The Ski Republic team
E
Emmanuelle D.
Rating: 1 out of 5
following a purchase from 19/04/2026
I rented two junior packs for 4 days, but my son did not want to ski so I returned the pack after one day and in exchange the shop refused to lend me a pair of women's boots and women's skis for just one day to avoid losing my money. Not customer-friendly at all.
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Response from Ski Republic
Hello Emmanuelle,
Thank you for taking the time to share your experience. We are sorry to learn that your son could not enjoy his ski trip. Our goal is to satisfy our customers, and we understand your disappointment regarding the equipment exchange. Your feedback is valuable and we take it into account to improve our service. Please do not hesitate to contact us directly to discuss your situation.
Best regards,
The Ski Republic team
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BAPTISTE D.
Rating: 3 out of 5
following a purchase from 21/03/2026
A rather expensive insurance, a request not accepted (ski choice), good quality skis but still quite damaged on the top
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AURELIEN M.
Rating: 3 out of 5
following a purchase from 09/04/2026
Hello, Disappointed with this choice.
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Response from Ski Republic
Hello Aurelien,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and will help us improve our offering. Can you tell us more?
Best regards,
The Ski Republic Team
B
Benoit R.
Rating: 3 out of 5
following a purchase from 09/04/2026
The skis offered were not bad but it's a shame that the sizes (width and length) are imposed (170cm for 182 cm is a bit tight)
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Response from Ski Republic
Hello Benoit,
Thank you for your feedback regarding your experience on our site "Ski Republic". We fully understand your comment about the proposed sizes and we will take your suggestions into account to improve our offering. Your satisfaction is essential to us.
Have a nice day,
D
Delphine B.
Rating: 3 out of 5
following a purchase from 23/11/2025
End of season, the sellers are fed up.
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Debbie S.
Rating: 1 out of 5
following a purchase from 02/04/2026
I was very disappointed with my experience this time! I booked to hire from Val d'isere and when I arrived to collect my skis the shop was closed. The other branches in the village were also closed! It wasted 2 hours of our first day trying to locate ski hire even though I had already paid with ski republic!
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Response from Ski Republic
Hello,
M
Mengxue Z.
Rating: 3 out of 5
following a purchase from 03/04/2026
Cheap rental is great. Staff not very friendly. Ski very deteriorated
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Jerome A.
Rating: 3 out of 5
following a purchase from 08/04/2026
The basket does not take into account the information from previous reservations.
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Mélanie S.
Rating: 1 out of 5
following a purchase from 04/04/2026
Deplorable customer service, for skiing at Ski Republic on the snow front in Val d'Isere. I was welcomed with a lot of contempt. Despite the patience I showed, I was spoken to like a dog. I have been going there for years and well I will not return
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Response from Ski Republic
Hello Mélanie,
Thank you for taking the time to share your experience, although we are sincerely sorry to learn that your welcome did not meet your expectations. At Ski Republic, we place great importance on our customers' satisfaction and the quality of our service. Your feedback is valuable to us to improve our approach. We hope to have the opportunity to prove to you that your experience was an exception and not the norm.
Best regards,
The Ski Republic team
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Colin F.
Rating: 3 out of 5
following a purchase from 26/03/2026
Slightly limited choice of boots for someone with large feet.
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Alexandra L.
Rating: 1 out of 5
following a purchase from 05/04/2026
If I get a refund due to the store not opening, I might give a favorable review, for now, a catastrophic experience. The store does not open on time, no notice, no response to the phone... how to start a vacation badly, not having skis at the beginning of your stay!
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Response from Ski Republic
Hello,
We are sorry for this experience that unfortunately started your stay off on the wrong foot.
Following your situation, your refund has been processed.
If your problem is now resolved, we would appreciate it if you could reconsider your review. This would help us better reflect the management of your case.
We remain at your disposal.
Best regards.
L
Ludovic M.
Rating: 3 out of 5
following a purchase from 27/03/2026
Material and price correct but lacks precision on the location and the real name of the store
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GARETH L.
Rating: 1 out of 5
following a purchase from 03/04/2026
We ordered intermediate skis and have been given beginner skis
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Response from Ski Republic
Hello Gareth,
Thank you for taking the time to share your experience. We are sorry to learn that the skis received did not match your order.
Sincerely,
The Ski Republic team
D
Djibril J.
Rating: 1 out of 5
following a purchase from 23/03/2026
The manager was infamously uncooperative and absent, he really ruined my trip infamously, run away from it !!!!
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Response from Ski Republic
Hello,
We are sorry to read your feelings.
Your comment being very general and containing personal remarks, it does not allow us to understand precisely the situation encountered. However, we attach great importance to the quality of welcome and the professionalism of our teams.
We remain at your disposal if you wish to provide us with more details so that we can better understand your experience.
M
Marc V.
Rating: 1 out of 5
following a purchase from 27/03/2026
Good evening, I am not satisfied at all. Indeed, the amount was collected by Ski Republic, however when I presented myself at the store I was very poorly received by the seller who reproached me for having rented the day before and that consequently he had no skis to provide me. He also indicated that he did not refund anything and that I had to manage on the website. While I can understand that a late rental cannot be fulfilled, the seller's attitude was very aggressive and in no way helpful. Following this, I sent a refund request on the Ski Republic website, I hope it will go smoothly.
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Response from Ski Republic
Hello,
We are sorry for the experience you describe and understand your frustration with this situation.
In some cases, late reservations may not leave enough time to prepare the equipment in the store. However, we acknowledge that this may lack clarity at the time of booking, and we apologize for that.
We also regret that the welcome and explanations provided in the store did not meet your expectations. This is not the experience we wish to offer our customers.
Following your request, we confirm that the refund will be taken into account and processed as soon as possible by our customer service.
Thank you for your feedback, which allows us to identify these situations and continue to improve our processes.
Best regards,
N
Nedelcu C.
Rating: 1 out of 5
following a purchase from 17/03/2026
I booked the sensation pack. Got skis that were shaking at any speed faster than a pizza. Asked for replacement, shown a model that they had and I liked, got something that was way too tall for me, being told that 'those are for speed'. They were for speed, as they only moved straight downhill, anything else meant I had to walk. I feel like the service is good only if you are a pro otherwise you will be taken for a fool and receive some junk 15 year old stock.
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Response from Ski Republic
Hello,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
The Sensation range is designed to offer stability and performance, and ski behaviour can vary depending on the skier’s technique, conditions and equipment setup. This is why our teams are always available to adjust or change equipment during your stay to ensure the best possible experience.
We regret that the equipment did not suit you and that this was not fully resolved during your visit. Please note that all our skis are regularly maintained and checked to meet our quality standards.
Best regards,
G
gregory M.
Rating: 1 out of 5
following a purchase from 25/03/2026
I left a message at your contact center to recover the double payment of the insurance that I could not withdraw, the insurance paid once too much and 5 days later I still have not received any response from you. In the store, I was told that they cannot change the order and that I must go to customer service. Who set up such a system????
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Response from Ski Republic
Hello,
We are sorry for the situation encountered and understand your dissatisfaction.
Following your message, we confirm that our customer service has been informed of your request and that they have contacted you to proceed with the processing of your file.
We remain at your disposal if needed.
Best regards,
J
Jérémy A.
Rating: 1 out of 5
following a purchase from 11/03/2026
Manager not professional at all, a pair of skis in poor condition. We will not repeat the experience in this store
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Response from Ski Republic
Hello Jérémy,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Ski Republic did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously.
We are committed to improving the quality of our equipment and the training of our team. We hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
P
philippe M.
Rating: 1 out of 5
following a purchase from 27/03/2026
Ski Republic of Val d'Isère station did not have skis to provide me, how can I get reimbursed by your services?
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Response from Ski Republic
Hello,
We are sorry for the welcome you describe and understand your frustration with this situation.
Following your message, we have communicated with our customer service who has taken your request into account. The reimbursement will be made soon!
Do not hesitate to get back to us if needed, we remain at your disposal.
F
Frédéric G.
Rating: 1 out of 5
following a purchase from 19/03/2026
Non-existent technical expertise – Doubtful Prestige/multi-purpose range Expert skier (48 years of practice, Bronze Chamois obtained at a young age), I rented supposedly high-end equipment. The experience was deplorable: • Skis: They tried to impose 158 cm skis on me (for my 170 cm), under the pretext of a generic rule of "-15cm". This is an aberration for a skier of my level in this price range. I had to insist heavily to get 164 cm skis. • Boots: Provided with a flex of 85, totally unsuitable and too soft for aggressive skiing. But I was tired of debating. Result: I spent the week tightening the buckles to the maximum to compensate for the lack of precision. The staff applies beginner standards to experienced skiers. If you are looking for quality equipment and technical advice commensurate with the "Prestige"/high-end price, look elsewhere. Store to avoid.
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Response from Ski Republic
Hello,
Thank you for your feedback. However, we are surprised by your comment, which does not reflect the entirety of the exchanges and adjustments made during your stay.
Regarding the equipment, 158 cm skis were initially prepared based on the information provided during the reservation. Nevertheless, in order to adapt to your preferences, several changes were made in-store, allowing you to test different models and lengths, up to a final ski of 163 cm.
Regarding the boots, a first model with a flex of 110 was proposed to you. Following your request related to the fit, a more adjusted and recent pair was provided to you, in a logic of comfort and precision.
Our approach is precisely to adapt the equipment to the profile and expectations of each skier, while respecting technical and safety standards. The exchanges made in-store went in this direction, with several adjustments made to meet your requests.
Finally, we note that no dissatisfaction was reported to us during your visits to the store, despite several exchanges during your stay.
We regret that your feelings do not reflect these adjustments and remain at your disposal to discuss if needed.
Best regards,
R
Rob C.
Rating: 3 out of 5
following a purchase from 11/03/2026
Service was quick and simple and the equipment was ok - however I booked prestige equipment and was handed what they had in the shelf, being told 'what do you expect, it's Friday'. I also had issues with the bindings releasing a number of times when going over compressions, not as a result of the DIN settings. Due to an online booking discount I probably got what I paid for, but not what I expected based on the booking.
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Romain B.
Rating: 1 out of 5
following a purchase from 02/03/2026
Unfriendly, disrespectful seller
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Response from Ski Republic
Hello Romain,
Thank you for taking the time to share your opinion. We are sorry to learn that your experience with our team did not meet your expectations. At Ski Republic, customer satisfaction is our priority. Rest assured that we take your feedback very seriously and will do everything possible to improve our service. We hope to have the opportunity to serve you again and provide you with a fully satisfactory experience.
Best regards,
The Ski Republic team
R
Rafael D.
Rating: 1 out of 5
following a purchase from 22/03/2026
A processing fee of €1.50 when everything is done in self-service on the site is scandalous, bordering on illegal
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Response from Ski Republic
Hello Rafael,
Thank you for taking the time to share your opinion. We understand your frustration regarding the processing fees. These are in place to cover processing costs, even in self-service mode. Your feedback is valuable and we will carefully review it to improve our service.
Best regards,
The Ski Republic team
D
didier A.
Rating: 1 out of 5
following a purchase from 05/03/2026
one of my skis was not adjusted to my boot I had to walk back from Belle Plage to Belle Côte to make the adjustment
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Response from Ski Republic
Hello Didier,
Thank you for your feedback. We are sorry to learn that the adjustment of your skis was not optimal. Your comfort and safety are our priority, and we will ensure to improve our services. Do not hesitate to contact us directly for any future assistance.
Best regards,
The Ski Republic team
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Loris B.
Rating: 1 out of 5
following a purchase from 11/03/2026
Low quality equipment, and unfriendly and unprofessional staff
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Response from Ski Republic
Hello Loris,
Thank you for taking the time to share your experience. We are sorry to learn that our equipment and service did not meet your expectations. Your feedback is valuable, and we will ensure to improve the quality of our products as well as the welcome from our teams. We hope to have the opportunity to prove our commitment to customer satisfaction during your next visit.
Best regards,
The Ski Republic team
A
ALAIN S.
Rating: 1 out of 5
following a purchase from 09/03/2026
Hello, very hard shoes to put on and old, non-slip skis
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Response from Ski Republic
Hello Alain,
Thank you for your feedback. We are sorry to hear that you have encountered difficulties with your equipment. We strive to provide quality material and take our customers' feedback into account to improve our services. Please do not hesitate to contact us directly so that we can find a solution tailored to your experience.
Best regards,
The Ski Republic team
P
Pascal D.
Rating: 1 out of 5
following a purchase from 19/03/2026
Very poor welcome from an old bitter gentleman, certainly the manager of the sports store in Samoëns. Not at all commercial, to be avoided!
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Response from Ski Republic
Hello Pascal,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your welcome did not meet our standards. Your feedback is valuable and we take it very seriously to improve our services. We hope to give you the opportunity to have a much more positive experience during your next visit.
Best regards,
The Ski Republic team
P
Philippe F.
Rating: 1 out of 5
following a purchase from 10/03/2026
Very unpleasant welcome. Mediocre skis. Lack of transparency and clarity in pricing (ski locker offered without the price being announced or displayed - for information, it's 12 euros per day, which is as much as renting a pair of skis with boots...).
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Response from Ski Republic
Hello Philippe,
Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. Your feelings regarding the welcome and the transparency of the prices are important to us and we will ensure to improve these aspects. Please know that we take your comments into account to provide quality service to our customers.
We hope to have the opportunity to welcome you again and offer you a more satisfying experience.
Best regards,
The Ski Republic team.
S
SOPHIE P.
Rating: 3 out of 5
following a purchase from 06/03/2026
The online service is certainly economically interesting, however, the service offers little flexibility and the options ultimately increase the price. Moreover, since the store is located away from the center, if you need to change the equipment, you lose time. To summarize, if you need equipment at attractive prices, it's not bad, but if you need more, you will ultimately lose out.
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Response from Ski Republic
Dear Sophie,
Thank you for your feedback and constructive remarks. We understand that the flexibility of the service and the location of our store may pose difficulties. Your opinion is valuable to us and we will take it into account to improve our offer. We hope you will have the opportunity to enjoy our services in the future and discover the improvements we will implement.
Best regards,
The Ski Republic team.
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ALAIN D.
Rating: 1 out of 5
following a purchase from 05/03/2026
Worn skis like this are really disappointing to offer for rent. Salomon skis. Given the rental price, I am very disappointed. I haven't seen a single pair of skis in such a state during my stay.
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Response from Ski Republic
Hello Alain,
Thank you for taking the time to share your feedback. We are sorry to hear that your skis did not meet your expectations. Your feedback is valuable and helps us improve our service. We hope to welcome you again for an experience that meets your expectations.
Best regards,
The Ski Republic team
J
Justine N.
Rating: 1 out of 5
following a purchase from 08/03/2026
In terms of location. Ski Republic is located at the foot of the residence where we stayed, at the foot of the ski lifts so it’s perfect. Except that the ski rental is deplorable, skis that keep coming off and getting out of adjustment in the middle of the descent! Risk of injury +++ After returning to the ski rental shop to explain our problem, the staff only found to say that it was the weather... It should be noted that we were 4 people renting skis from them, 3 of whom had issues with their skis.
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Response from Ski Republic
Hello Justine,
Thank you for taking the time to share your feedback. We are pleased to learn that our location was an asset for your stay. However, we are sincerely sorry to learn that you encountered problems with your equipment. Your feedback is valuable and allows us to improve our service. We encourage you to contact us directly so that we can discuss the details and find a satisfactory solution.
Best regards,
The Ski Republic team
M
Marine G.
Rating: 3 out of 5
following a purchase from 07/03/2026
In-store service was very good, the advisors were nice and gave good advice for putting on ski boots ;). The after-sales service was not great, I requested a refund for a day of unused reservation. Refusal even though the skis were not blocked for others... not accommodating even though it was the client's fault.
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Bogdan B.
Rating: 3 out of 5
following a purchase from 30/12/2025
This year, we were disappointed with the quality of the equipment at Ski Republic, rather than its age. The shoes are extremely worn, and the skis were received with scratches on their surface right upon receipt. The staff, however, is always top-notch!
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Response from Ski Republic
Hello Bogdan,
Thank you for taking the time to share your feedback. We are sorry to hear that the quality of the equipment you received did not meet your expectations. Your feedback on the condition of the shoes and skis is essential, and we will ensure that it is taken into account to improve our service. We are glad that you appreciated the quality of our staff and hope to see you again soon for a more satisfying experience.
Best regards,
The Ski Republic team
K
Kevin N.
Rating: 1 out of 5
following a purchase from 01/03/2026
I am very disappointed with the equipment I rented. The snowboard was okay, but the bindings were of poor quality. I had to change the bindings on the first day because my feet were coming loose as the bindings were not sturdy. The snowboard boots were catastrophic; they hurt my feet horribly. Similarly, I had to change them after the first day as my ankles were red, and despite changing shoes, the situation remained the same. I had to go rent other shoes from another rental company. After this bad experience, I hope the equipment will be renewed on your side.
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Response from Ski Republic
Hello Kevin,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that the rented equipment did not meet your expectations. Your feedback is valuable and will help us improve the quality of our equipment. We take your comments very seriously and will pass them on to our team. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Ski Republic team
B
BENJAMIN C.
Rating: 3 out of 5
following a purchase from 27/10/2025
Aging equipment, store still with the same hole in the ceiling for 2 years... Fortunately pleasant staff
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severine D.
Rating: 1 out of 5
following a purchase from 23/02/2026
After 3 changes of shoes, we had to rent from another rental company that provided us with better-suited equipment and better listening.
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Response from Ski Republic
Hello Séverine,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your opinion is valuable, and we are constantly working to improve our service. We hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The Ski Republic team
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Ganesan B.
Rating: 1 out of 5
following a purchase from 05/03/2026
I recently booked from the 9th -14th March and the invoice and confirmation has come as 7-12th- I have emailed the team and had no reply yet
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Response from Ski Republic
Hello,
I'm sorry, I don't see your first email in our inbox. I wasn't able to change the dates in time. And once the booking has started, I can no longer modify it. I can give you a credit note for the unused days of the 7th and 8th, however, you'll need to go directly to the store to book the additional day of March 14th !
Thanks you
Best Regards !
C
Camilla M.
Rating: 1 out of 5
following a purchase from 02/03/2026
They had no skis in stock and have not issued me a refund yet - I’d give 0 if I could
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Response from Ski Republic
Hello Camilla,
We are sorry to hear that you encountered this problem. Your satisfaction is essential to us. Could you please contact us directly at [email protected] so that we can resolve your situation quickly? Thank you for your understanding.
Best regards,
The Ski Republic team
A
Angélique L.
Rating: 3 out of 5
following a purchase from 21/02/2026
Hello I am just saddened by the fact that I returned my son's skis and mine as well as the shoes on February 27 because there was an unforeseen event, my son's dad came to pick them up on Saturday morning so I had to return the skis the day before. I thought I could get a refund but apparently not for the rest everything was fine thank you best regards
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