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Rating: 4 out of 5
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Customer reviews of Ski Republic
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9,6
/10
Overall rating: 9,6 out of 10
Based on 6 055 published reviews
Summary of reviews
The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
Reviews 1, 3 and 4 stars
Reset filtersY
Rating: 4 out of 5
Nothing to say
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Response from Ski Republic
Hello Yvan,
We sincerely thank you for your positive feedback and your rating of 4/5. Your satisfaction is our priority, and we are delighted that your experience with Ski Republic met your expectations. Please feel free to reach out to us if you have any suggestions or questions. See you soon on the slopes!
Best regards,
The Ski Republic team
We sincerely thank you for your positive feedback and your rating of 4/5. Your satisfaction is our priority, and we are delighted that your experience with Ski Republic met your expectations. Please feel free to reach out to us if you have any suggestions or questions. See you soon on the slopes!
Best regards,
The Ski Republic team
T
Rating: 4 out of 5
It was the last week of the season and you were short of stock. You managed to help our group find what they needed though, so thank you.
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Response from Ski Republic
Hello Tim,
Thank you very much for your feedback and for the 4/5 rating! We are delighted to hear that our team was able to help you find what you needed, even at the end of the season. We take your comment regarding stock into account and will work to improve this situation. We look forward to welcoming you back to Ski Republic!
Best regards,
The Ski Republic team
Thank you very much for your feedback and for the 4/5 rating! We are delighted to hear that our team was able to help you find what you needed, even at the end of the season. We take your comment regarding stock into account and will work to improve this situation. We look forward to welcoming you back to Ski Republic!
Best regards,
The Ski Republic team
M
Rating: 4 out of 5
Used to this rental service. Very friendly welcome. Satisfactory equipment.
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Response from Ski Republic
Hello Marvin,
We warmly thank you for your positive review and for your loyalty to Ski Republic. We are delighted to hear that you appreciated our welcome as well as the quality of our equipment. Your satisfaction is our priority, and we hope to see you very soon on the slopes!
Best regards,
The Ski Republic team
We warmly thank you for your positive review and for your loyalty to Ski Republic. We are delighted to hear that you appreciated our welcome as well as the quality of our equipment. Your satisfaction is our priority, and we hope to see you very soon on the slopes!
Best regards,
The Ski Republic team
J
Rating: 4 out of 5
J
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J
Rating: 4 out of 5
Very competitive rates when booking in advance online. Staff in the store are generally nice. Quite a wait to pick up the equipment on Saturday, unfortunately, and ski shoes a bit worn out.
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Response from Ski Republic
Hello Jérémie,
Thank you for your constructive feedback and your rating of 4/5. We are glad that you found our rates competitive and appreciated the welcome from our staff. We also take into account your comments regarding the waiting time and the condition of the ski shoes in order to improve our customers' experience.
Thank you for your constructive feedback and your rating of 4/5. We are glad that you found our rates competitive and appreciated the welcome from our staff. We also take into account your comments regarding the waiting time and the condition of the ski shoes in order to improve our customers' experience.
N
Rating: 1 out of 5
The quality of the equipment was deplorable: snowboard from another time, skis whose protective plastic frays over the week and a binding that even broke, making the equipment dangerous. Staff was top-notch.
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Response from Ski Republic
Hello Nicolas,
Thank you for taking the time to share your experience. We are pleased to hear that our staff was able to satisfy you. However, we are sincerely sorry to learn that the quality of the equipment did not meet your expectations. We take your comments very seriously and will pass them on to our team to improve our offering.
We hope to have the opportunity to welcome you again and provide you with an optimal experience.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience. We are pleased to hear that our staff was able to satisfy you. However, we are sincerely sorry to learn that the quality of the equipment did not meet your expectations. We take your comments very seriously and will pass them on to our team to improve our offering.
We hope to have the opportunity to welcome you again and provide you with an optimal experience.
Best regards,
The Ski Republic team
E
Rating: 1 out of 5
I rented two junior packs for 4 days, but my son did not want to ski so I returned the pack after one day and in exchange the shop refused to lend me a pair of women's boots and women's skis for just one day to avoid losing my money. Not customer-friendly at all.
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Response from Ski Republic
Hello Emmanuelle,
Thank you for taking the time to share your experience. We are sorry to learn that your son could not enjoy his ski trip. Our goal is to satisfy our customers, and we understand your disappointment regarding the equipment exchange. Your feedback is valuable and we take it into account to improve our service. Please do not hesitate to contact us directly to discuss your situation.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience. We are sorry to learn that your son could not enjoy his ski trip. Our goal is to satisfy our customers, and we understand your disappointment regarding the equipment exchange. Your feedback is valuable and we take it into account to improve our service. Please do not hesitate to contact us directly to discuss your situation.
Best regards,
The Ski Republic team
N
Rating: 4 out of 5
Ras
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Response from Ski Republic
Hello Nicolas,
Thank you for your feedback and we are glad that your experience on our Ski Republic site was positive. If you have any suggestions or comments to further improve our services, please feel free to share them. Your satisfaction is our priority.
Thank you for your feedback and we are glad that your experience on our Ski Republic site was positive. If you have any suggestions or comments to further improve our services, please feel free to share them. Your satisfaction is our priority.
E
Rating: 4 out of 5
-
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Response from Ski Republic
Hello El Hassan,
Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you enjoyed your experience with Ski Republic. If you have any suggestions to further improve our service, please feel free to let us know.
See you soon on the slopes!
The Ski Republic team
Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you enjoyed your experience with Ski Republic. If you have any suggestions to further improve our service, please feel free to let us know.
See you soon on the slopes!
The Ski Republic team
B
Rating: 3 out of 5
A rather expensive insurance, a request not accepted (ski choice), good quality skis but still quite damaged on the top
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A
Rating: 3 out of 5
Hello, Disappointed with this choice.
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Response from Ski Republic
Hello Aurelien,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and will help us improve our offering. Can you tell us more?
Best regards,
The Ski Republic Team
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and will help us improve our offering. Can you tell us more?
Best regards,
The Ski Republic Team
C
Rating: 4 out of 5
.
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B
Rating: 3 out of 5
The skis offered were not bad but it's a shame that the sizes (width and length) are imposed (170cm for 182 cm is a bit tight)
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Response from Ski Republic
Hello Benoit,
Thank you for your feedback regarding your experience on our site "Ski Republic". We fully understand your comment about the proposed sizes and we will take your suggestions into account to improve our offering. Your satisfaction is essential to us.
Have a nice day,
Thank you for your feedback regarding your experience on our site "Ski Republic". We fully understand your comment about the proposed sizes and we will take your suggestions into account to improve our offering. Your satisfaction is essential to us.
Have a nice day,
M
Rating: 4 out of 5
Ras
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D
Rating: 3 out of 5
End of season, the sellers are fed up.
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D
Rating: 1 out of 5
I was very disappointed with my experience this time! I booked to hire from Val d'isere and when I arrived to collect my skis the shop was closed. The other branches in the village were also closed! It wasted 2 hours of our first day trying to locate ski hire even though I had already paid with ski republic!
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Response from Ski Republic
Hello,
M
Rating: 3 out of 5
Cheap rental is great. Staff not very friendly. Ski very deteriorated
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J
Rating: 3 out of 5
The basket does not take into account the information from previous reservations.
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M
Rating: 1 out of 5
Deplorable customer service, for skiing at Ski Republic on the snow front in Val d'Isere. I was welcomed with a lot of contempt. Despite the patience I showed, I was spoken to like a dog. I have been going there for years and well I will not return
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Response from Ski Republic
Hello Mélanie,
Thank you for taking the time to share your experience, although we are sincerely sorry to learn that your welcome did not meet your expectations. At Ski Republic, we place great importance on our customers' satisfaction and the quality of our service. Your feedback is valuable to us to improve our approach. We hope to have the opportunity to prove to you that your experience was an exception and not the norm.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience, although we are sincerely sorry to learn that your welcome did not meet your expectations. At Ski Republic, we place great importance on our customers' satisfaction and the quality of our service. Your feedback is valuable to us to improve our approach. We hope to have the opportunity to prove to you that your experience was an exception and not the norm.
Best regards,
The Ski Republic team
A
Rating: 4 out of 5
Quality material
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C
Rating: 3 out of 5
Slightly limited choice of boots for someone with large feet.
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A
Rating: 1 out of 5
If I get a refund due to the store not opening, I might give a favorable review, for now, a catastrophic experience. The store does not open on time, no notice, no response to the phone... how to start a vacation badly, not having skis at the beginning of your stay!
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Response from Ski Republic
Hello,
We are sorry for this experience that unfortunately started your stay off on the wrong foot.
Following your situation, your refund has been processed.
If your problem is now resolved, we would appreciate it if you could reconsider your review. This would help us better reflect the management of your case.
We remain at your disposal.
Best regards.
We are sorry for this experience that unfortunately started your stay off on the wrong foot.
Following your situation, your refund has been processed.
If your problem is now resolved, we would appreciate it if you could reconsider your review. This would help us better reflect the management of your case.
We remain at your disposal.
Best regards.
L
Rating: 3 out of 5
Material and price correct but lacks precision on the location and the real name of the store
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G
Rating: 1 out of 5
We ordered intermediate skis and have been given beginner skis
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Response from Ski Republic
Hello Gareth,
Thank you for taking the time to share your experience. We are sorry to learn that the skis received did not match your order.
Sincerely,
The Ski Republic team
Thank you for taking the time to share your experience. We are sorry to learn that the skis received did not match your order.
Sincerely,
The Ski Republic team
B
Rating: 4 out of 5
Very friendly staff but trying on shoes is tedious
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C
Rating: 4 out of 5
Very competitive prices. Overall decent equipment.
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N
Rating: 4 out of 5
Great service
Response from Ski Republic
Bonjour Nicola,
Nous vous remercions sincèrement pour votre avis positif et pour avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez apprécié notre service. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau chez Ski Republic.
Cordialement,
L'équipe Ski Republic
Nous vous remercions sincèrement pour votre avis positif et pour avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez apprécié notre service. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau chez Ski Republic.
Cordialement,
L'équipe Ski Republic
E
Rating: 4 out of 5
Satisfactory
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P
Rating: 4 out of 5
Very good
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R
Rating: 4 out of 5
good material but staff half welcoming
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D
Rating: 1 out of 5
The manager was infamously uncooperative and absent, he really ruined my trip infamously, run away from it !!!!
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Response from Ski Republic
Hello,
We are sorry to read your feelings.
Your comment being very general and containing personal remarks, it does not allow us to understand precisely the situation encountered. However, we attach great importance to the quality of welcome and the professionalism of our teams.
We remain at your disposal if you wish to provide us with more details so that we can better understand your experience.
We are sorry to read your feelings.
Your comment being very general and containing personal remarks, it does not allow us to understand precisely the situation encountered. However, we attach great importance to the quality of welcome and the professionalism of our teams.
We remain at your disposal if you wish to provide us with more details so that we can better understand your experience.
M
Rating: 1 out of 5
Good evening, I am not satisfied at all. Indeed, the amount was collected by Ski Republic, however when I presented myself at the store I was very poorly received by the seller who reproached me for having rented the day before and that consequently he had no skis to provide me. He also indicated that he did not refund anything and that I had to manage on the website. While I can understand that a late rental cannot be fulfilled, the seller's attitude was very aggressive and in no way helpful. Following this, I sent a refund request on the Ski Republic website, I hope it will go smoothly.
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Response from Ski Republic
Hello,
We are sorry for the experience you describe and understand your frustration with this situation.
In some cases, late reservations may not leave enough time to prepare the equipment in the store. However, we acknowledge that this may lack clarity at the time of booking, and we apologize for that.
We also regret that the welcome and explanations provided in the store did not meet your expectations. This is not the experience we wish to offer our customers.
Following your request, we confirm that the refund will be taken into account and processed as soon as possible by our customer service.
Thank you for your feedback, which allows us to identify these situations and continue to improve our processes.
Best regards,
We are sorry for the experience you describe and understand your frustration with this situation.
In some cases, late reservations may not leave enough time to prepare the equipment in the store. However, we acknowledge that this may lack clarity at the time of booking, and we apologize for that.
We also regret that the welcome and explanations provided in the store did not meet your expectations. This is not the experience we wish to offer our customers.
Following your request, we confirm that the refund will be taken into account and processed as soon as possible by our customer service.
Thank you for your feedback, which allows us to identify these situations and continue to improve our processes.
Best regards,
N
Rating: 1 out of 5
I booked the sensation pack. Got skis that were shaking at any speed faster than a pizza. Asked for replacement, shown a model that they had and I liked, got something that was way too tall for me, being told that 'those are for speed'. They were for speed, as they only moved straight downhill, anything else meant I had to walk. I feel like the service is good only if you are a pro otherwise you will be taken for a fool and receive some junk 15 year old stock.
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Response from Ski Republic
Hello,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
The Sensation range is designed to offer stability and performance, and ski behaviour can vary depending on the skier’s technique, conditions and equipment setup. This is why our teams are always available to adjust or change equipment during your stay to ensure the best possible experience.
We regret that the equipment did not suit you and that this was not fully resolved during your visit. Please note that all our skis are regularly maintained and checked to meet our quality standards.
Best regards,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
The Sensation range is designed to offer stability and performance, and ski behaviour can vary depending on the skier’s technique, conditions and equipment setup. This is why our teams are always available to adjust or change equipment during your stay to ensure the best possible experience.
We regret that the equipment did not suit you and that this was not fully resolved during your visit. Please note that all our skis are regularly maintained and checked to meet our quality standards.
Best regards,
G
Rating: 1 out of 5
I left a message at your contact center to recover the double payment of the insurance that I could not withdraw, the insurance paid once too much and 5 days later I still have not received any response from you. In the store, I was told that they cannot change the order and that I must go to customer service. Who set up such a system????
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Response from Ski Republic
Hello,
We are sorry for the situation encountered and understand your dissatisfaction.
Following your message, we confirm that our customer service has been informed of your request and that they have contacted you to proceed with the processing of your file.
We remain at your disposal if needed.
Best regards,
We are sorry for the situation encountered and understand your dissatisfaction.
Following your message, we confirm that our customer service has been informed of your request and that they have contacted you to proceed with the processing of your file.
We remain at your disposal if needed.
Best regards,
J
Rating: 1 out of 5
Manager not professional at all, a pair of skis in poor condition. We will not repeat the experience in this store
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Response from Ski Republic
Hello Jérémy,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Ski Republic did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously.
We are committed to improving the quality of our equipment and the training of our team. We hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Ski Republic did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously.
We are committed to improving the quality of our equipment and the training of our team. We hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
P
Rating: 1 out of 5
Ski Republic of Val d'Isère station did not have skis to provide me, how can I get reimbursed by your services?
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Response from Ski Republic
Hello,
We are sorry for the welcome you describe and understand your frustration with this situation.
Following your message, we have communicated with our customer service who has taken your request into account. The reimbursement will be made soon!
Do not hesitate to get back to us if needed, we remain at your disposal.
We are sorry for the welcome you describe and understand your frustration with this situation.
Following your message, we have communicated with our customer service who has taken your request into account. The reimbursement will be made soon!
Do not hesitate to get back to us if needed, we remain at your disposal.
G
Rating: 4 out of 5
Quick and friendly service.
Response from Ski Republic
Dear Garry, thank you for your positive feedback on Ski Republic! We are delighted to hear that you appreciated our quick and friendly service. We look forward to welcoming you again for your next skiing adventure!
F
Rating: 1 out of 5
Non-existent technical expertise – Doubtful Prestige/multi-purpose range Expert skier (48 years of practice, Bronze Chamois obtained at a young age), I rented supposedly high-end equipment. The experience was deplorable: • Skis: They tried to impose 158 cm skis on me (for my 170 cm), under the pretext of a generic rule of "-15cm". This is an aberration for a skier of my level in this price range. I had to insist heavily to get 164 cm skis. • Boots: Provided with a flex of 85, totally unsuitable and too soft for aggressive skiing. But I was tired of debating. Result: I spent the week tightening the buckles to the maximum to compensate for the lack of precision. The staff applies beginner standards to experienced skiers. If you are looking for quality equipment and technical advice commensurate with the "Prestige"/high-end price, look elsewhere. Store to avoid.
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Response from Ski Republic
Hello,
Thank you for your feedback. However, we are surprised by your comment, which does not reflect the entirety of the exchanges and adjustments made during your stay.
Regarding the equipment, 158 cm skis were initially prepared based on the information provided during the reservation. Nevertheless, in order to adapt to your preferences, several changes were made in-store, allowing you to test different models and lengths, up to a final ski of 163 cm.
Regarding the boots, a first model with a flex of 110 was proposed to you. Following your request related to the fit, a more adjusted and recent pair was provided to you, in a logic of comfort and precision.
Our approach is precisely to adapt the equipment to the profile and expectations of each skier, while respecting technical and safety standards. The exchanges made in-store went in this direction, with several adjustments made to meet your requests.
Finally, we note that no dissatisfaction was reported to us during your visits to the store, despite several exchanges during your stay.
We regret that your feelings do not reflect these adjustments and remain at your disposal to discuss if needed.
Best regards,
Thank you for your feedback. However, we are surprised by your comment, which does not reflect the entirety of the exchanges and adjustments made during your stay.
Regarding the equipment, 158 cm skis were initially prepared based on the information provided during the reservation. Nevertheless, in order to adapt to your preferences, several changes were made in-store, allowing you to test different models and lengths, up to a final ski of 163 cm.
Regarding the boots, a first model with a flex of 110 was proposed to you. Following your request related to the fit, a more adjusted and recent pair was provided to you, in a logic of comfort and precision.
Our approach is precisely to adapt the equipment to the profile and expectations of each skier, while respecting technical and safety standards. The exchanges made in-store went in this direction, with several adjustments made to meet your requests.
Finally, we note that no dissatisfaction was reported to us during your visits to the store, despite several exchanges during your stay.
We regret that your feelings do not reflect these adjustments and remain at your disposal to discuss if needed.
Best regards,
L
Rating: 4 out of 5
Very good welcome from the team in the store.
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