Customer reviews of Ski Republic

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 055 published reviews
5 5 313 88% 4 560 9% 3 86 1% 2 41 1% 1 55 1%

Summary of reviews

The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.

Reviews 1, 3 and 4 stars

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Christian J.
Rating: 4 out of 5
following a purchase from 11/02/2026
Satisfactory experience.
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FANNY D.
Rating: 1 out of 5
following a purchase from 10/01/2026
I have been renting from Ski Republic for years and this year: unpleasant team, equipment that should have been changed... a lot of waiting...
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Response from Ski Republic
Hello Fanny,

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience this year did not meet your expectations. Your loyalty is precious to us, and please know that we take your comments very seriously. We are doing everything we can to improve the quality of our service and the equipment offered. Please do not hesitate to contact us directly so that we can provide you with a satisfactory solution.

See you soon on the slopes,

The Ski Republic team
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EMILIE L.
Rating: 3 out of 5
following a purchase from 17/02/2026
Very good welcome, we are satisfied with the equipment but more than 2 hours of waiting even though the equipment was reserved online
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Davina D.
Rating: 3 out of 5
following a purchase from 14/02/2026
Meh for professionalism
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Valérie B.
Rating: 4 out of 5
following a purchase from 10/02/2026
GREAT SERVICE ON SITE BUT BE CAREFUL OF THE PRICES THAT INCREASE AND CHANGE ALL THE TIME; it feels like we're being scammed! Otherwise good equipment and good service
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Sandy M.
Rating: 3 out of 5
following a purchase from 08/01/2026
The ski gear was quite worn out. I found the boots quite uncomfortable. Service was fine but during school breaks anyway it gets frantic so staff was rushed to help all customers. Location of the store was perfect in the Le Hameau main lobby.
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ARNAUD P.
Rating: 3 out of 5
following a purchase from 15/09/2025
Equipment in very average condition. Binding poorly adjusted at the start and fell in the process.
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Response from Ski Republic
Hello,

We notice that you have already left a review regarding this experience on the Ski Republic page. To avoid duplicates that can skew the overall satisfaction rating, we would appreciate it if you could delete this review from this page.

Thank you in advance for your understanding.

Best regards,
The Ski Republic team
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Victoria G.
Rating: 4 out of 5
following a purchase from 24/11/2025
The equipment was good, the ski boots were comfortable, the staff were very friendly and obliging. The reason for 4 not 5 stars is because you have to queue for an hour to collect the equipment if collecting in a Saturday evening. It was the same last year too, but the price of the rental is very good and so we will continue to use this company each year and be prepared for the long queue on the first day. the staff do their best to keep the process as fast as possible clearly working hard, so I’m not sure what they can do to change this situation.
Response from Ski Republic
Dear Victoria,

Thank you for taking the time to share your feedback and for your kind words about our equipment, ski boots, and staff. We are delighted to hear that you appreciate our prices and continue to choose Ski Republic year after year.

We understand that the wait time on Saturday evenings can be frustrating, and we are continuously looking for ways to improve the process. Your feedback is invaluable in helping us enhance our services.

We look forward to welcoming you again for another great skiing experience!

Best regards,
The Ski Republic Team
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Nino B.
Rating: 1 out of 5
following a purchase from 28/12/2025
Very damaged equipment, torn shoes, low-end ski and snowboard while we took the most expensive package
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Response from Ski Republic
Hello Nino,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and we will ensure to pass your comments to our team to improve the quality of our equipment. We hope to have the opportunity to satisfy you during your next visit.

Best regards,
The Ski Republic team
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Vanessa C.
Rating: 4 out of 5
following a purchase from 15/01/2026
Nickel equipment, however 1h20 waiting to pick up the equipment. Moreover, I took an additional rental and no discount even though I would have had it online...
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Colm D.
Rating: 4 out of 5
following a purchase from 23/11/2025
Everything good apart from the Queue for boots and skis the first morning, it was way too slow, we were there for 1.5 hours
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Benoit D.
Rating: 1 out of 5
following a purchase from 13/02/2026
Easy order but no customer service, do not take the Carre+ insurance, Carbon tells you in-store that they do not manage it and therefore you have to pay everything to open a file in case of breakage, very mediocre material and I could go on with the follow-up of the boots ...
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Response from Ski Republic
Hello Benoit,

Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties regarding our after-sales service and insurance. Your feedback is valuable and allows us to improve our services. Please do not hesitate to contact us directly so that we can assist you.

Best regards,
The Ski Republic team
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Laurent M.
Rating: 3 out of 5
following a purchase from 01/02/2026
Big organizational problems
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Stephane V.
Rating: 4 out of 5
following a purchase from 04/01/2026
Interesting price but quality of the material in relation.
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Michael S.
Rating: 3 out of 5
following a purchase from 11/12/2025
Apart from the 2 1/2 hour waiting to receive the equipment (there were 12 people ahead of us but still that amount of time is ridiculous), everything was good.
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Sarah C.
Rating: 4 out of 5
following a purchase from 13/02/2026
Very available and friendly team. Small downside, the organization needs to be reviewed. We queue several times to register for the first time and then once equipped, we queue again. I am sure there is a smoother way to avoid these waiting times.
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PAUL D.
Rating: 1 out of 5
following a purchase from 16/01/2026
Hello, Navigation and ordering are simple on your site. But I am disappointed, when wanting to add 3 people to my order I do not benefit from the same rates. I find that a shame.
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Response from Ski Republic
Hello Paul,

Thank you for taking the time to share your feedback. We are glad that you found our site easy to navigate. Regarding the rates, [email protected] can you contact us to explain the problem in more detail? Thank you!

Best regards,
The Ski Republic team
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Arnaud Y.
Rating: 4 out of 5
following a purchase from 06/02/2026
No problem, very pleasant site
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Isabelle C.
Rating: 1 out of 5
following a purchase from 11/01/2026
Reservation made online for ski equipment. Unfortunately, in-store, they had no stock left. I found myself without equipment and with a pass. I am waiting for the result of the online refund request. Do not book online with Ski Republic. We were dozens to leave the store empty-handed.
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Response from Ski Republic
Hello Isabelle,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that you were unable to obtain the ski equipment you reserved. We completely understand your frustration.

Please know that we are doing everything we can to improve our stock management to avoid such inconveniences in the future. We will also closely follow up on your refund request to provide you with a quick response. Can you tell us which store it was?

Your satisfaction is our priority and we hope to have the chance to serve you again under better conditions.

Best regards,
The Ski Republic team
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Jérome A.
Rating: 1 out of 5
following a purchase from 26/12/2025
Ski Republic does not provide a payment certificate following the online reservation. Unfortunately, my son broke a ski during his week and it is therefore impossible for me to use my Visa Premier guarantee without this certificate. All merchant sites offer it except Ski Republic. I would never recommend renting from them to someone close to me.
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Response from Ski Republic
Hello Jérôme,

Thank you for your feedback and we are sincerely sorry to hear about your situation. We understand the importance of a payment certificate, and we take your comments very seriously. We are currently working to improve our services to better meet our customers' expectations.

Your satisfaction is our priority, and we hope to regain your trust in the future. Please do not hesitate to contact us directly for any assistance, we are here to help you.

Best regards,
The Ski Republic team
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Paul K.
Rating: 4 out of 5
following a purchase from 10/12/2025
Good so far
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Vincent P.
Rating: 4 out of 5
following a purchase from 10/12/2025
Reservation quite simple and quick on the site.
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Stephane F.
Rating: 4 out of 5
following a purchase from 06/12/2025
Super
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claude S.
Rating: 4 out of 5
following a purchase from 01/12/2025
good
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Simon T.
Rating: 4 out of 5
following a purchase from 22/11/2025
Really easy process and better value booking early and online
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Martin W.
Rating: 1 out of 5
following a purchase from 19/11/2025
I took almost two hours to place an order, the site is not working and very slow. I had to reset my password several times, it did not recognize my password. The order bugged when I was entering my phone number, I could not fill out the form, in short, very bad experience. Fortunately, your team is good in-store.
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Response from Ski Republic
Hello,

Thank you for taking the time to share your experience, and we are sincerely sorry for the difficulties encountered during your order. This is clearly not the experience we wish to offer.

The slowness of the site, the password issues, and the form blocking are unacceptable, and we completely understand your frustration. We will immediately forward your feedback to our technical team for a prompt verification.

However, we are pleased to hear that our in-store team was able to satisfy you.

Please do not hesitate to contact us directly if you encounter any further difficulties: we are here to help you.

Once again, our apologies for this inconvenience and thank you for your trust.

Have a nice day.
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Alexander S.
Rating: 4 out of 5
following a purchase from 25/10/2025
When I select English Language, I expect to receive all mails from Ski Republic in English
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Response from Ski Republic
Hello Alexander,

Thank you very much for your feedback and for the 4/5 rating. We completely understand your expectation regarding the language of email communications. We will take your comment into account to improve our service. Please feel free to contact us if you have any other suggestions or questions.

Best regards,
The Ski Republic team
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Caroline L.
Rating: 4 out of 5
following a purchase from 02/09/2025
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Response from Ski Republic
Dear Caroline, thank you for your positive feedback and for the rating of 4/5. We are delighted that your experience on our site "Ski Republic" was satisfactory. Please feel free to share your suggestions to further improve our service.
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Dumas F.
Rating: 4 out of 5
following a purchase from 19/04/2025
Good welcome, good equipment, perfect.
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Response from Ski Republic
Hello Mr. Dumas,
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Chris M.
Rating: 3 out of 5
following a purchase from 10/03/2025
Ski boot lock kept coming lose causing ski to come off - Had to return skis and have them replaced, Resulting in a very disappointing ski experience for the first two days.
Response from Ski Republic
Dear Chris,

Thank you for taking the time to share your feedback regarding your recent experience with Ski Republic. We sincerely apologize for the issues you encountered with the ski boot lock, which understandably affected your enjoyment on the slopes. Your comments are valuable to us, and we will ensure that our team addresses this matter to prevent similar occurrences in the future. We hope to welcome you back for a smoother and more enjoyable skiing experience next time.

Best regards,
The Ski Republic Team
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Rhys W.
Rating: 1 out of 5
following a purchase from 02/03/2025
Paid for sensation boards, got provided basic boards.
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Halim Z.
Rating: 4 out of 5
following a purchase from 10/03/2025
Affordable price but not easy to find the right page to proceed to the ski rental Cdlt
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Response from Ski Republic
Hello Halim,

Thank you very much for your review and your 4/5 rating! We're delighted that you found our prices affordable. Your feedback about navigating our site is invaluable and we are constantly working to improve the user experience. Please don't hesitate to contact us if you need any help with future rentals.

Best regards,
The Ski Republic team
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Ziv Z.
Rating: 1 out of 5
following a purchase from 23/02/2025
Ski equipment is super low level - not appropriate to the lower price as it should be lower wither current skis condition. Not recommended
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jean marc D.
Rating: 4 out of 5
following a purchase from 28/02/2025
very nice
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Response from Ski Republic
Hello Jean Marc,

We would like to thank you sincerely for your positive review and are delighted to hear that you had a great time with Ski Republic. Your satisfaction is our priority and your feedback is invaluable to us. Don't hesitate to come back to us for your next skiing adventures!

Sincerely yours
The Ski Republic team
J
Jean Benoît F.
Rating: 3 out of 5
following a purchase from 20/02/2025
I had to try 5 times before the payment went through.... It was the step back to the merchant site that caused the problem.
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Response from Ski Republic
Dear Jean Benoît, thank you for your feedback regarding your experience on our Ski Republic website. We are sorry to hear that you encountered difficulties with the payment process and we will investigate this matter in order to improve our services. Please do not hesitate to contact us should you require any further assistance. We remain at your disposal.
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Lucie D.
Rating: 1 out of 5
following a purchase from 04/02/2025
I had taken out Carré+ insurance with Republic Ski, but I never received any document confirming this insurance. In the event of an accident, the rental company was not even aware of its existence, making it impossible to take any responsibility. Total lack of transparency and communication. Very disappointed, I won't use them again.
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Response from Ski Republic
Hello Lucie,

Thank you for sharing your experience with us, and we're very sorry to hear about the inconvenience you experienced with your Carré+ insurance. Your satisfaction is important to us, and we take your comments very seriously.

We will be investigating this situation to understand what may have happened, and will be reinforcing our communication to ensure that this does not happen again in the future. We would be delighted to discuss the matter directly with you to resolve the issue.

Your trust is precious, and we look forward to the opportunity to demonstrate our commitment to our customers.

Yours sincerely
The Ski Republic team
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fred B.
Rating: 1 out of 5
following a purchase from 06/02/2025
I had to redo my basket 6 times before it validated.
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Response from Ski Republic
Hello Fred,

Thank you for your feedback. We're sorry to hear that you experienced difficulties with your order. Your experience is important to us, and we're working to improve our site to avoid this kind of inconvenience in the future. Please do not hesitate to contact us should you require any assistance.

Best regards,
The Ski Republic team
O
OLIVIER L.
Rating: 1 out of 5
following a purchase from 18/11/2024
I had to modify an item (ski boots) in my order, placed a few months ago. By deleting the boot rental displayed at 59€ in my order summary, I ended up with only 29.5€ deducted from my overall order. However, the discount codes were the same. I find this very average, and displaying "free cancellation" on your site is quite simply misleading advertising. I've been going through your site for several years now, but my experience last year (ski boots in very poor condition because there was no stock available when I changed my boots a day after my arrival) at La Plagne Bellecote, as well as this year's experience, will certainly be the reason for my loyalty to Ski republic.
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Response from Ski Republic
Hello Olivier,

Thank you for sharing your experience with us. We are sorry to hear that your recent order did not live up to your expectations.
Store prices are subject to change, so when prices are modified, they are updated (as indicated in our general booking conditions).
We value your loyalty and look forward to providing you with a better experience in the future.

Yours faithfully
The Ski Republic team
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Leydis T.
Rating: 4 out of 5
following a purchase from 05/02/2025
On the site it is marked that the guarding is included and with the reservation, there is a box to be notched for the guarding (3€/dr) not included the difference
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Response from Ski Republic
Hello Leydis,

Thank you for your review and your 4/5 rating. We understand your confusion regarding babysitting. On our site, babysitting is indeed a paid option for additional services. We will clarify this information on our site to avoid any ambiguity. Thank you for your valuable feedback.

Yours faithfully
The Ski Republic team
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corinne R.
Rating: 3 out of 5
following a purchase from 07/11/2024
we had made an order that we had already modified and that had added a cost to us that ok. then i made another modification of person and material and the cost is very superior to the others i want well that there is an over cost not so much knowing that we had already regulated all the others i thought to make just the difference because it was just necessary to add a pair of shoes, but as we arrive Sunday if i want to ski no choice, really very above.
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Response from Ski Republic
Hello Corinne,

We thank you for your feedback and understand your frustration regarding the additional costs associated with your modifications. We are sorry that your experience did not live up to your expectations. Your feedback is invaluable and helps us to improve our service. Please do not hesitate to contact us directly to discuss your situation and find the best possible solution.

Best regards,
The Ski Republic team
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