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L
Rating: 5 out of 5
Good options and great value.
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Customer reviews of Ski Republic
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 055 published reviews
Summary of reviews
The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
Reviews 1, 3 and 5 stars
Reset filtersP
Rating: 5 out of 5
Very good price/material compromise.
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X
Rating: 5 out of 5
Everything is OK
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J
Rating: 1 out of 5
Manager not professional at all, a pair of skis in poor condition. We will not repeat the experience in this store
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Response from Ski Republic
Hello Jérémy,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Ski Republic did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously.
We are committed to improving the quality of our equipment and the training of our team. We hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Ski Republic did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously.
We are committed to improving the quality of our equipment and the training of our team. We hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
S
Rating: 5 out of 5
Very good customer experience
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P
Rating: 1 out of 5
Ski Republic of Val d'Isère station did not have skis to provide me, how can I get reimbursed by your services?
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Response from Ski Republic
Hello,
We are sorry for the welcome you describe and understand your frustration with this situation.
Following your message, we have communicated with our customer service who has taken your request into account. The reimbursement will be made soon!
Do not hesitate to get back to us if needed, we remain at your disposal.
We are sorry for the welcome you describe and understand your frustration with this situation.
Following your message, we have communicated with our customer service who has taken your request into account. The reimbursement will be made soon!
Do not hesitate to get back to us if needed, we remain at your disposal.
R
Rating: 5 out of 5
Good welcome and good equipment
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Y
Rating: 5 out of 5
Great experience with a very nice customer service!
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M
Rating: 5 out of 5
impeccable service and great advice
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G
Rating: 5 out of 5
Transparent, easy and fast!
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E
Rating: 5 out of 5
Good equipment and very nice team!
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L
Rating: 5 out of 5
Very nice Precision Ski staff
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C
Rating: 5 out of 5
Good quality material. Efficient and friendly staff
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J
Rating: 5 out of 5
Great service
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L
Rating: 5 out of 5
Quick, efficient and very good welcome
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M
Rating: 5 out of 5
Super store price, top well placed
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G
Rating: 5 out of 5
C
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D
Rating: 5 out of 5
Perfect
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K
Rating: 5 out of 5
Great team I recommend
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A
Rating: 5 out of 5
Top quality price report
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F
Rating: 1 out of 5
Non-existent technical expertise – Doubtful Prestige/multi-purpose range Expert skier (48 years of practice, Bronze Chamois obtained at a young age), I rented supposedly high-end equipment. The experience was deplorable: • Skis: They tried to impose 158 cm skis on me (for my 170 cm), under the pretext of a generic rule of "-15cm". This is an aberration for a skier of my level in this price range. I had to insist heavily to get 164 cm skis. • Boots: Provided with a flex of 85, totally unsuitable and too soft for aggressive skiing. But I was tired of debating. Result: I spent the week tightening the buckles to the maximum to compensate for the lack of precision. The staff applies beginner standards to experienced skiers. If you are looking for quality equipment and technical advice commensurate with the "Prestige"/high-end price, look elsewhere. Store to avoid.
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Response from Ski Republic
Hello,
Thank you for your feedback. However, we are surprised by your comment, which does not reflect the entirety of the exchanges and adjustments made during your stay.
Regarding the equipment, 158 cm skis were initially prepared based on the information provided during the reservation. Nevertheless, in order to adapt to your preferences, several changes were made in-store, allowing you to test different models and lengths, up to a final ski of 163 cm.
Regarding the boots, a first model with a flex of 110 was proposed to you. Following your request related to the fit, a more adjusted and recent pair was provided to you, in a logic of comfort and precision.
Our approach is precisely to adapt the equipment to the profile and expectations of each skier, while respecting technical and safety standards. The exchanges made in-store went in this direction, with several adjustments made to meet your requests.
Finally, we note that no dissatisfaction was reported to us during your visits to the store, despite several exchanges during your stay.
We regret that your feelings do not reflect these adjustments and remain at your disposal to discuss if needed.
Best regards,
Thank you for your feedback. However, we are surprised by your comment, which does not reflect the entirety of the exchanges and adjustments made during your stay.
Regarding the equipment, 158 cm skis were initially prepared based on the information provided during the reservation. Nevertheless, in order to adapt to your preferences, several changes were made in-store, allowing you to test different models and lengths, up to a final ski of 163 cm.
Regarding the boots, a first model with a flex of 110 was proposed to you. Following your request related to the fit, a more adjusted and recent pair was provided to you, in a logic of comfort and precision.
Our approach is precisely to adapt the equipment to the profile and expectations of each skier, while respecting technical and safety standards. The exchanges made in-store went in this direction, with several adjustments made to meet your requests.
Finally, we note that no dissatisfaction was reported to us during your visits to the store, despite several exchanges during your stay.
We regret that your feelings do not reflect these adjustments and remain at your disposal to discuss if needed.
Best regards,
M
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Everything went well. The skis could have used a better sharpening of the edges, it's a shame.
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D
Rating: 5 out of 5
Top welcome. The rented equipment was very good and efficient. I recommend
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J
Rating: 5 out of 5
Very good welcome Good advice
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T
Rating: 5 out of 5
The staff at Lavachet is great. Very good advice, helpful. The equipment seems to be of good quality. I come back here every year.
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R
Rating: 5 out of 5
Very good welcome, good equipment
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S
Rating: 5 out of 5
Very satisfied with the service. Quality equipment rental at a very good price
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G
Rating: 5 out of 5
Great service, thank you
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A
Rating: 5 out of 5
Excellent value for money
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N
Rating: 5 out of 5
Very reasonable prices, easy process.
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J
Rating: 5 out of 5
Great website!
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C
Rating: 5 out of 5
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A
Rating: 5 out of 5
Perfect !!
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C
Rating: 5 out of 5
Reactive and good advice! Thank you.
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C
Rating: 5 out of 5
Very good
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R
Rating: 3 out of 5
Service was quick and simple and the equipment was ok - however I booked prestige equipment and was handed what they had in the shelf, being told 'what do you expect, it's Friday'. I also had issues with the bindings releasing a number of times when going over compressions, not as a result of the DIN settings. Due to an online booking discount I probably got what I paid for, but not what I expected based on the booking.
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L
Rating: 5 out of 5
Super team!!! Very satisfied with the rented equipment, with reasonable rates, booking online. Possibility to drop off personal equipment in the evening for waxing, picked up at opening the next day. I will return without hesitation!
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G
Rating: 5 out of 5
Really excellent experience. Very friendly helpful staff,
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S
Rating: 5 out of 5
Very good material ideal for the Coum red
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