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T
Rating: 3 out of 5
Correct price but. Average or defective material (3 returns to the store)
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Customer reviews of Ski Republic
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 055 published reviews
Summary of reviews
The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
Reviews 1 and 3 stars
Reset filtersD
Rating: 3 out of 5
The skis were perfect, no issues on that side. However, the reservation made by Ski Republic was nowhere to be found, whether with the number or my name. Total lack of communication. This did not make things easier on site.
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F
Rating: 1 out of 5
I have been renting from Ski Republic for years and this year: unpleasant team, equipment that should have been changed... a lot of waiting...
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Response from Ski Republic
Hello Fanny,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience this year did not meet your expectations. Your loyalty is precious to us, and please know that we take your comments very seriously. We are doing everything we can to improve the quality of our service and the equipment offered. Please do not hesitate to contact us directly so that we can provide you with a satisfactory solution.
See you soon on the slopes,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience this year did not meet your expectations. Your loyalty is precious to us, and please know that we take your comments very seriously. We are doing everything we can to improve the quality of our service and the equipment offered. Please do not hesitate to contact us directly so that we can provide you with a satisfactory solution.
See you soon on the slopes,
The Ski Republic team
E
Rating: 3 out of 5
Very good welcome, we are satisfied with the equipment but more than 2 hours of waiting even though the equipment was reserved online
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D
Rating: 3 out of 5
Meh for professionalism
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S
Rating: 3 out of 5
The ski gear was quite worn out. I found the boots quite uncomfortable. Service was fine but during school breaks anyway it gets frantic so staff was rushed to help all customers. Location of the store was perfect in the Le Hameau main lobby.
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A
Rating: 3 out of 5
Equipment in very average condition. Binding poorly adjusted at the start and fell in the process.
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Response from Ski Republic
Hello,
We notice that you have already left a review regarding this experience on the Ski Republic page. To avoid duplicates that can skew the overall satisfaction rating, we would appreciate it if you could delete this review from this page.
Thank you in advance for your understanding.
Best regards,
The Ski Republic team
We notice that you have already left a review regarding this experience on the Ski Republic page. To avoid duplicates that can skew the overall satisfaction rating, we would appreciate it if you could delete this review from this page.
Thank you in advance for your understanding.
Best regards,
The Ski Republic team
N
Rating: 1 out of 5
Very damaged equipment, torn shoes, low-end ski and snowboard while we took the most expensive package
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Response from Ski Republic
Hello Nino,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and we will ensure to pass your comments to our team to improve the quality of our equipment. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and we will ensure to pass your comments to our team to improve the quality of our equipment. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Ski Republic team
B
Rating: 1 out of 5
Easy order but no customer service, do not take the Carre+ insurance, Carbon tells you in-store that they do not manage it and therefore you have to pay everything to open a file in case of breakage, very mediocre material and I could go on with the follow-up of the boots ...
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Response from Ski Republic
Hello Benoit,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties regarding our after-sales service and insurance. Your feedback is valuable and allows us to improve our services. Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties regarding our after-sales service and insurance. Your feedback is valuable and allows us to improve our services. Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Ski Republic team
L
Rating: 3 out of 5
Big organizational problems
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M
Rating: 3 out of 5
Apart from the 2 1/2 hour waiting to receive the equipment (there were 12 people ahead of us but still that amount of time is ridiculous), everything was good.
P
Rating: 1 out of 5
Hello, Navigation and ordering are simple on your site. But I am disappointed, when wanting to add 3 people to my order I do not benefit from the same rates. I find that a shame.
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Response from Ski Republic
Hello Paul,
Thank you for taking the time to share your feedback. We are glad that you found our site easy to navigate. Regarding the rates, [email protected] can you contact us to explain the problem in more detail? Thank you!
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are glad that you found our site easy to navigate. Regarding the rates, [email protected] can you contact us to explain the problem in more detail? Thank you!
Best regards,
The Ski Republic team
I
Rating: 1 out of 5
Reservation made online for ski equipment. Unfortunately, in-store, they had no stock left. I found myself without equipment and with a pass. I am waiting for the result of the online refund request. Do not book online with Ski Republic. We were dozens to leave the store empty-handed.
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Response from Ski Republic
Hello Isabelle,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you were unable to obtain the ski equipment you reserved. We completely understand your frustration.
Please know that we are doing everything we can to improve our stock management to avoid such inconveniences in the future. We will also closely follow up on your refund request to provide you with a quick response. Can you tell us which store it was?
Your satisfaction is our priority and we hope to have the chance to serve you again under better conditions.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you were unable to obtain the ski equipment you reserved. We completely understand your frustration.
Please know that we are doing everything we can to improve our stock management to avoid such inconveniences in the future. We will also closely follow up on your refund request to provide you with a quick response. Can you tell us which store it was?
Your satisfaction is our priority and we hope to have the chance to serve you again under better conditions.
Best regards,
The Ski Republic team
J
Rating: 1 out of 5
Ski Republic does not provide a payment certificate following the online reservation. Unfortunately, my son broke a ski during his week and it is therefore impossible for me to use my Visa Premier guarantee without this certificate. All merchant sites offer it except Ski Republic. I would never recommend renting from them to someone close to me.
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Response from Ski Republic
Hello Jérôme,
Thank you for your feedback and we are sincerely sorry to hear about your situation. We understand the importance of a payment certificate, and we take your comments very seriously. We are currently working to improve our services to better meet our customers' expectations.
Your satisfaction is our priority, and we hope to regain your trust in the future. Please do not hesitate to contact us directly for any assistance, we are here to help you.
Best regards,
The Ski Republic team
Thank you for your feedback and we are sincerely sorry to hear about your situation. We understand the importance of a payment certificate, and we take your comments very seriously. We are currently working to improve our services to better meet our customers' expectations.
Your satisfaction is our priority, and we hope to regain your trust in the future. Please do not hesitate to contact us directly for any assistance, we are here to help you.
Best regards,
The Ski Republic team
M
Rating: 1 out of 5
I took almost two hours to place an order, the site is not working and very slow. I had to reset my password several times, it did not recognize my password. The order bugged when I was entering my phone number, I could not fill out the form, in short, very bad experience. Fortunately, your team is good in-store.
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Response from Ski Republic
Hello,
Thank you for taking the time to share your experience, and we are sincerely sorry for the difficulties encountered during your order. This is clearly not the experience we wish to offer.
The slowness of the site, the password issues, and the form blocking are unacceptable, and we completely understand your frustration. We will immediately forward your feedback to our technical team for a prompt verification.
However, we are pleased to hear that our in-store team was able to satisfy you.
Please do not hesitate to contact us directly if you encounter any further difficulties: we are here to help you.
Once again, our apologies for this inconvenience and thank you for your trust.
Have a nice day.
Thank you for taking the time to share your experience, and we are sincerely sorry for the difficulties encountered during your order. This is clearly not the experience we wish to offer.
The slowness of the site, the password issues, and the form blocking are unacceptable, and we completely understand your frustration. We will immediately forward your feedback to our technical team for a prompt verification.
However, we are pleased to hear that our in-store team was able to satisfy you.
Please do not hesitate to contact us directly if you encounter any further difficulties: we are here to help you.
Once again, our apologies for this inconvenience and thank you for your trust.
Have a nice day.
C
Rating: 3 out of 5
Ski boot lock kept coming lose causing ski to come off - Had to return skis and have them replaced, Resulting in a very disappointing ski experience for the first two days.
Response from Ski Republic
Dear Chris,
Thank you for taking the time to share your feedback regarding your recent experience with Ski Republic. We sincerely apologize for the issues you encountered with the ski boot lock, which understandably affected your enjoyment on the slopes. Your comments are valuable to us, and we will ensure that our team addresses this matter to prevent similar occurrences in the future. We hope to welcome you back for a smoother and more enjoyable skiing experience next time.
Best regards,
The Ski Republic Team
Thank you for taking the time to share your feedback regarding your recent experience with Ski Republic. We sincerely apologize for the issues you encountered with the ski boot lock, which understandably affected your enjoyment on the slopes. Your comments are valuable to us, and we will ensure that our team addresses this matter to prevent similar occurrences in the future. We hope to welcome you back for a smoother and more enjoyable skiing experience next time.
Best regards,
The Ski Republic Team
R
Rating: 1 out of 5
Paid for sensation boards, got provided basic boards.
Z
Rating: 1 out of 5
Ski equipment is super low level - not appropriate to the lower price as it should be lower wither current skis condition. Not recommended
J
Rating: 3 out of 5
I had to try 5 times before the payment went through.... It was the step back to the merchant site that caused the problem.
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Response from Ski Republic
Dear Jean Benoît, thank you for your feedback regarding your experience on our Ski Republic website. We are sorry to hear that you encountered difficulties with the payment process and we will investigate this matter in order to improve our services. Please do not hesitate to contact us should you require any further assistance. We remain at your disposal.
L
Rating: 1 out of 5
I had taken out Carré+ insurance with Republic Ski, but I never received any document confirming this insurance. In the event of an accident, the rental company was not even aware of its existence, making it impossible to take any responsibility. Total lack of transparency and communication. Very disappointed, I won't use them again.
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Response from Ski Republic
Hello Lucie,
Thank you for sharing your experience with us, and we're very sorry to hear about the inconvenience you experienced with your Carré+ insurance. Your satisfaction is important to us, and we take your comments very seriously.
We will be investigating this situation to understand what may have happened, and will be reinforcing our communication to ensure that this does not happen again in the future. We would be delighted to discuss the matter directly with you to resolve the issue.
Your trust is precious, and we look forward to the opportunity to demonstrate our commitment to our customers.
Yours sincerely
The Ski Republic team
Thank you for sharing your experience with us, and we're very sorry to hear about the inconvenience you experienced with your Carré+ insurance. Your satisfaction is important to us, and we take your comments very seriously.
We will be investigating this situation to understand what may have happened, and will be reinforcing our communication to ensure that this does not happen again in the future. We would be delighted to discuss the matter directly with you to resolve the issue.
Your trust is precious, and we look forward to the opportunity to demonstrate our commitment to our customers.
Yours sincerely
The Ski Republic team
F
Rating: 1 out of 5
I had to redo my basket 6 times before it validated.
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Response from Ski Republic
Hello Fred,
Thank you for your feedback. We're sorry to hear that you experienced difficulties with your order. Your experience is important to us, and we're working to improve our site to avoid this kind of inconvenience in the future. Please do not hesitate to contact us should you require any assistance.
Best regards,
The Ski Republic team
Thank you for your feedback. We're sorry to hear that you experienced difficulties with your order. Your experience is important to us, and we're working to improve our site to avoid this kind of inconvenience in the future. Please do not hesitate to contact us should you require any assistance.
Best regards,
The Ski Republic team
O
Rating: 1 out of 5
I had to modify an item (ski boots) in my order, placed a few months ago. By deleting the boot rental displayed at 59€ in my order summary, I ended up with only 29.5€ deducted from my overall order. However, the discount codes were the same. I find this very average, and displaying "free cancellation" on your site is quite simply misleading advertising. I've been going through your site for several years now, but my experience last year (ski boots in very poor condition because there was no stock available when I changed my boots a day after my arrival) at La Plagne Bellecote, as well as this year's experience, will certainly be the reason for my loyalty to Ski republic.
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Response from Ski Republic
Hello Olivier,
Thank you for sharing your experience with us. We are sorry to hear that your recent order did not live up to your expectations.
Store prices are subject to change, so when prices are modified, they are updated (as indicated in our general booking conditions).
We value your loyalty and look forward to providing you with a better experience in the future.
Yours faithfully
The Ski Republic team
Thank you for sharing your experience with us. We are sorry to hear that your recent order did not live up to your expectations.
Store prices are subject to change, so when prices are modified, they are updated (as indicated in our general booking conditions).
We value your loyalty and look forward to providing you with a better experience in the future.
Yours faithfully
The Ski Republic team
C
Rating: 3 out of 5
we had made an order that we had already modified and that had added a cost to us that ok. then i made another modification of person and material and the cost is very superior to the others i want well that there is an over cost not so much knowing that we had already regulated all the others i thought to make just the difference because it was just necessary to add a pair of shoes, but as we arrive Sunday if i want to ski no choice, really very above.
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Response from Ski Republic
Hello Corinne,
We thank you for your feedback and understand your frustration regarding the additional costs associated with your modifications. We are sorry that your experience did not live up to your expectations. Your feedback is invaluable and helps us to improve our service. Please do not hesitate to contact us directly to discuss your situation and find the best possible solution.
Best regards,
The Ski Republic team
We thank you for your feedback and understand your frustration regarding the additional costs associated with your modifications. We are sorry that your experience did not live up to your expectations. Your feedback is invaluable and helps us to improve our service. Please do not hesitate to contact us directly to discuss your situation and find the best possible solution.
Best regards,
The Ski Republic team
M
Rating: 1 out of 5
Ras
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B
Rating: 1 out of 5
Internet payment problem! I had to pay twice for reservations. There was a bug and it was hard to find my way around the store.
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D
Rating: 3 out of 5
Good reception fast service
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C
Rating: 3 out of 5
I got a beginner's snowboard way too small for my size, fortunately two days later it was fixed with a 17cm bigger snowboard!
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O
Rating: 3 out of 5
Equipment not suitable for everyone, but changed quickly.
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S
Rating: 3 out of 5
Good welcome and skis prepared in advance, but equipment not adapted to conditions: edges not sharp enough.
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T
Rating: 3 out of 5
Very good customer service. The only problem was the quality of the snowboard boots.
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O
Rating: 3 out of 5
The store is very nice, the staff very friendly. But the equipment was very damaged, and we had trouble finding poles worthy of the name ...
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T
Rating: 3 out of 5
Good skis but poor boots
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D
Rating: 3 out of 5
Not enough gear but quality is ok
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J
Rating: 3 out of 5
The store is nice, but the equipment is really limited!
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H
Rating: 3 out of 5
Friendly team, inexpensive rental. I took prestige unfortunately little choice for this type of equipment
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G
Rating: 3 out of 5
Well received, correct equipment, friendly and attentive staff.
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A
Rating: 3 out of 5
Very good store professional , first time on snow and great new bikes . THANK YOU
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C
Rating: 1 out of 5
Very good equipment and staff. Great atmosphere.
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J
Rating: 1 out of 5
Reservation made in advance to have a choice with option and size communicated in advance. Arrived on D-day, no shoes in my size! Disappointment
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A
Rating: 1 out of 5
Unacceptable waiting times, limited welcome...
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