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J
Rating: 5 out of 5
It was very good! Good value for money
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Customer reviews of Ski Republic
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 090 published reviews
Summary of reviews
Ski Republic delivers a smooth online-to-in-store experience with easy online booking, clear and fast communication, and consistently sharp prices and good value for money. Customers highlight welcoming, helpful, and professional staff, along with well-chosen equipment and reliable, organized service that supports a pleasant holiday experience. The store frequently showcases good discounts, detailed and easy-to-use websites, and quick, simple rental processes that contribute to dependable, repeatable visits. Many reviews emphasize friendly staff, practical advice, and strong availability of suitable equipment for different ages and skill levels.
Reviews 1, 4 and 5 stars
Reset filtersG
Rating: 1 out of 5
I left a message at your contact center to recover the double payment of the insurance that I could not withdraw, the insurance paid once too much and 5 days later I still have not received any response from you. In the store, I was told that they cannot change the order and that I must go to customer service. Who set up such a system????
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Response from Ski Republic
Hello,
We are sorry for the situation encountered and understand your dissatisfaction.
Following your message, we confirm that our customer service has been informed of your request and that they have contacted you to proceed with the processing of your file.
We remain at your disposal if needed.
Best regards,
We are sorry for the situation encountered and understand your dissatisfaction.
Following your message, we confirm that our customer service has been informed of your request and that they have contacted you to proceed with the processing of your file.
We remain at your disposal if needed.
Best regards,
L
Rating: 5 out of 5
Good options and great value.
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P
Rating: 5 out of 5
Very good price/material compromise.
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X
Rating: 5 out of 5
Everything is OK
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J
Rating: 1 out of 5
Manager not professional at all, a pair of skis in poor condition. We will not repeat the experience in this store
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Response from Ski Republic
Hello Jérémy,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Ski Republic did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously.
We are committed to improving the quality of our equipment and the training of our team. We hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Ski Republic did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously.
We are committed to improving the quality of our equipment and the training of our team. We hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
S
Rating: 5 out of 5
Very good customer experience
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P
Rating: 1 out of 5
Ski Republic of Val d'Isère station did not have skis to provide me, how can I get reimbursed by your services?
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Response from Ski Republic
Hello,
We are sorry for the welcome you describe and understand your frustration with this situation.
Following your message, we have communicated with our customer service who has taken your request into account. The reimbursement will be made soon!
Do not hesitate to get back to us if needed, we remain at your disposal.
We are sorry for the welcome you describe and understand your frustration with this situation.
Following your message, we have communicated with our customer service who has taken your request into account. The reimbursement will be made soon!
Do not hesitate to get back to us if needed, we remain at your disposal.
R
Rating: 5 out of 5
Good welcome and good equipment
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G
Rating: 4 out of 5
Quick and friendly service.
Response from Ski Republic
Dear Garry, thank you for your positive feedback on Ski Republic! We are delighted to hear that you appreciated our quick and friendly service. We look forward to welcoming you again for your next skiing adventure!
Y
Rating: 5 out of 5
Great experience with a very nice customer service!
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M
Rating: 5 out of 5
impeccable service and great advice
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G
Rating: 5 out of 5
Transparent, easy and fast!
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E
Rating: 5 out of 5
Good equipment and very nice team!
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L
Rating: 5 out of 5
Very nice Precision Ski staff
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C
Rating: 5 out of 5
Good quality material. Efficient and friendly staff
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J
Rating: 5 out of 5
Great service
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L
Rating: 5 out of 5
Quick, efficient and very good welcome
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M
Rating: 5 out of 5
Super store price, top well placed
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G
Rating: 5 out of 5
C
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D
Rating: 5 out of 5
Perfect
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K
Rating: 5 out of 5
Great team I recommend
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A
Rating: 5 out of 5
Top quality price report
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F
Rating: 1 out of 5
Non-existent technical expertise – Doubtful Prestige/multi-purpose range Expert skier (48 years of practice, Bronze Chamois obtained at a young age), I rented supposedly high-end equipment. The experience was deplorable: • Skis: They tried to impose 158 cm skis on me (for my 170 cm), under the pretext of a generic rule of "-15cm". This is an aberration for a skier of my level in this price range. I had to insist heavily to get 164 cm skis. • Boots: Provided with a flex of 85, totally unsuitable and too soft for aggressive skiing. But I was tired of debating. Result: I spent the week tightening the buckles to the maximum to compensate for the lack of precision. The staff applies beginner standards to experienced skiers. If you are looking for quality equipment and technical advice commensurate with the "Prestige"/high-end price, look elsewhere. Store to avoid.
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Response from Ski Republic
Hello,
Thank you for your feedback. However, we are surprised by your comment, which does not reflect the entirety of the exchanges and adjustments made during your stay.
Regarding the equipment, 158 cm skis were initially prepared based on the information provided during the reservation. Nevertheless, in order to adapt to your preferences, several changes were made in-store, allowing you to test different models and lengths, up to a final ski of 163 cm.
Regarding the boots, a first model with a flex of 110 was proposed to you. Following your request related to the fit, a more adjusted and recent pair was provided to you, in a logic of comfort and precision.
Our approach is precisely to adapt the equipment to the profile and expectations of each skier, while respecting technical and safety standards. The exchanges made in-store went in this direction, with several adjustments made to meet your requests.
Finally, we note that no dissatisfaction was reported to us during your visits to the store, despite several exchanges during your stay.
We regret that your feelings do not reflect these adjustments and remain at your disposal to discuss if needed.
Best regards,
Thank you for your feedback. However, we are surprised by your comment, which does not reflect the entirety of the exchanges and adjustments made during your stay.
Regarding the equipment, 158 cm skis were initially prepared based on the information provided during the reservation. Nevertheless, in order to adapt to your preferences, several changes were made in-store, allowing you to test different models and lengths, up to a final ski of 163 cm.
Regarding the boots, a first model with a flex of 110 was proposed to you. Following your request related to the fit, a more adjusted and recent pair was provided to you, in a logic of comfort and precision.
Our approach is precisely to adapt the equipment to the profile and expectations of each skier, while respecting technical and safety standards. The exchanges made in-store went in this direction, with several adjustments made to meet your requests.
Finally, we note that no dissatisfaction was reported to us during your visits to the store, despite several exchanges during your stay.
We regret that your feelings do not reflect these adjustments and remain at your disposal to discuss if needed.
Best regards,
M
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Everything went well. The skis could have used a better sharpening of the edges, it's a shame.
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D
Rating: 5 out of 5
Top welcome. The rented equipment was very good and efficient. I recommend
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J
Rating: 5 out of 5
Very good welcome Good advice
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T
Rating: 5 out of 5
The staff at Lavachet is great. Very good advice, helpful. The equipment seems to be of good quality. I come back here every year.
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R
Rating: 5 out of 5
Very good welcome, good equipment
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S
Rating: 5 out of 5
Very satisfied with the service. Quality equipment rental at a very good price
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G
Rating: 5 out of 5
Great service, thank you
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L
Rating: 4 out of 5
Very good welcome from the team in the store.
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A
Rating: 5 out of 5
Excellent value for money
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N
Rating: 5 out of 5
Very reasonable prices, easy process.
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J
Rating: 5 out of 5
Great website!
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C
Rating: 5 out of 5
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A
Rating: 5 out of 5
Perfect !!
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C
Rating: 5 out of 5
Reactive and good advice! Thank you.
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C
Rating: 5 out of 5
Very good
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