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A
Rating: 4 out of 5
Good skis but a bit light adjustments
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Customer reviews of Ski Republic
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 055 published reviews
Summary of reviews
The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
Reviews 2, 3 and 4 stars
Reset filtersG
Rating: 2 out of 5
- Staff were somewhat rude - Insoles of the boots were not attached and moved around during wear - Paid for top level skis but the edges weren't very sharp and overall were quite worn.
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Response from Ski Republic
Hello Guy,
Thank you for taking the time to share your experience. We are sorry to learn that some aspects of your visit did not meet your expectations. We take your comments very seriously and will pass them on to our team for continuous improvement. Your satisfaction is our priority and we hope to welcome you again for a more pleasant experience.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience. We are sorry to learn that some aspects of your visit did not meet your expectations. We take your comments very seriously and will pass them on to our team for continuous improvement. Your satisfaction is our priority and we hope to welcome you again for a more pleasant experience.
Best regards,
The Ski Republic team
F
Rating: 4 out of 5
Top
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V
Rating: 2 out of 5
I ordered mid-range equipment benefiting from good discounts. In the store, we had items that were already several seasons old. I think I would have had the same if I had taken the budget pack because I don't think it would have been worse. I came back twice to find a pair of shoes suitable for my feet. It's certain that this store does not benefit from the latest technologies in terms of service. It cost me 2 days of enjoyable skiing. For the price and the welcome, I still give it a second star.
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Response from Ski Republic
Hello Vivien,
Thank you for taking the time to share your experience at Ski Republic. We are sorry to learn that your visit did not meet your expectations and we understand the importance of suitable equipment to fully enjoy your ski trip.
Please know that your feedback helps us continuously improve our services and products. We are committed to providing you with the best possible quality and assisting you in your choice. Do not hesitate to contact us so that we can find a solution together for your equipment.
We hope to welcome you again and provide you with an experience that meets your expectations.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience at Ski Republic. We are sorry to learn that your visit did not meet your expectations and we understand the importance of suitable equipment to fully enjoy your ski trip.
Please know that your feedback helps us continuously improve our services and products. We are committed to providing you with the best possible quality and assisting you in your choice. Do not hesitate to contact us so that we can find a solution together for your equipment.
We hope to welcome you again and provide you with an experience that meets your expectations.
Best regards,
The Ski Republic team
J
Rating: 4 out of 5
Good services and friendly team but the website is not clear about the location of the different shops in Val d'Isère
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O
Rating: 2 out of 5
The date changed regularly while I had selected several times when I wanted to pay, I selected the same thing several times before the order, without being able to erase it
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Response from Ski Republic
Hello,
Thank you for taking the time to share your feedback.
We are sorry for the problem encountered during your reservation. According to our exchanges with you, we understand that the situation may have been resolved and that our customer service was able to satisfy you, which we are delighted about.
If your overall experience has evolved following this handling, please feel free to update your review so that it reflects the resolution of your request. This means a lot to our teams.
We look forward to assisting you during your next stay in the mountains.
The Ski Republic team
Thank you for taking the time to share your feedback.
We are sorry for the problem encountered during your reservation. According to our exchanges with you, we understand that the situation may have been resolved and that our customer service was able to satisfy you, which we are delighted about.
If your overall experience has evolved following this handling, please feel free to update your review so that it reflects the resolution of your request. This means a lot to our teams.
We look forward to assisting you during your next stay in the mountains.
The Ski Republic team
B
Rating: 4 out of 5
Top renter and good advice
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S
Rating: 3 out of 5
The online service is certainly economically interesting, however, the service offers little flexibility and the options ultimately increase the price. Moreover, since the store is located away from the center, if you need to change the equipment, you lose time. To summarize, if you need equipment at attractive prices, it's not bad, but if you need more, you will ultimately lose out.
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Response from Ski Republic
Dear Sophie,
Thank you for your feedback and constructive remarks. We understand that the flexibility of the service and the location of our store may pose difficulties. Your opinion is valuable to us and we will take it into account to improve our offer. We hope you will have the opportunity to enjoy our services in the future and discover the improvements we will implement.
Best regards,
The Ski Republic team.
Thank you for your feedback and constructive remarks. We understand that the flexibility of the service and the location of our store may pose difficulties. Your opinion is valuable to us and we will take it into account to improve our offer. We hope you will have the opportunity to enjoy our services in the future and discover the improvements we will implement.
Best regards,
The Ski Republic team.
R
Rating: 2 out of 5
I reserved a prestige pack at expert level for a week in La Plagne. The equipment is nothing prestigious, particularly the shoes, which are low-end. The friendliness of the staff is remarkable but does not compensate at all for the usurped qualification of the equipment.
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Response from Ski Republic
Hello,
Thank you for your feedback, and we are delighted that you appreciated the welcome from our team.
Regarding the equipment, we would like to clarify that the equipment provided was indeed in the prestige range, with skis recognized for their performance and quality.
We understand, however, that the perception may vary, especially regarding the shoes, and we are sorry that this did not meet your expectations. Our teams remain available throughout your stay to adjust or replace the equipment if necessary, in order to ensure your comfort.
Your feedback is valuable and allows us to continuously improve the quality of our offering.
We hope to have the opportunity to provide you with a better experience during your next stay.
Best regards,
The Ski Republic team
Thank you for your feedback, and we are delighted that you appreciated the welcome from our team.
Regarding the equipment, we would like to clarify that the equipment provided was indeed in the prestige range, with skis recognized for their performance and quality.
We understand, however, that the perception may vary, especially regarding the shoes, and we are sorry that this did not meet your expectations. Our teams remain available throughout your stay to adjust or replace the equipment if necessary, in order to ensure your comfort.
Your feedback is valuable and allows us to continuously improve the quality of our offering.
We hope to have the opportunity to provide you with a better experience during your next stay.
Best regards,
The Ski Republic team
A
Rating: 2 out of 5
Invoice paid unavailable on the Ski Republic website after payment of the service. Website not great.
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Response from Ski Republic
Hello Arnaud,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with our site. Your satisfaction is our priority, and we are actively working to improve the user experience. Please feel free to contact us directly for any assistance regarding your invoice.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with our site. Your satisfaction is our priority, and we are actively working to improve the user experience. Please feel free to contact us directly for any assistance regarding your invoice.
Best regards,
The Ski Republic team
G
Rating: 4 out of 5
adapted snowboard but too bad it didn't slide properly
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J
Rating: 2 out of 5
Rental of a prestige expert pack: nothing prestigious in there, skis cosmetically full of scratches and shoes barely better than the low-end (less than 250€ new) but charged 50% more than for beginner packs. Very disappointed in the end. I will surely rent elsewhere next time. However, the staff was very pleasant.
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Response from Ski Republic
Hello,
Thank you for your feedback, and we are delighted that you appreciated the welcome from our team.
However, we are sorry to learn that the equipment provided did not meet your expectations, particularly regarding a prestige range package. This level of service should indeed correspond to high standards, both in terms of performance and the condition of the equipment.
Please know that we remain available throughout your stay to adjust or replace the equipment if necessary, in order to ensure your comfort and satisfaction.
Your feedback is valuable and allows us to continuously improve the quality of our offering.
We hope to have the opportunity to provide you with a fully satisfying experience during your next stay.
Best regards,
Thank you for your feedback, and we are delighted that you appreciated the welcome from our team.
However, we are sorry to learn that the equipment provided did not meet your expectations, particularly regarding a prestige range package. This level of service should indeed correspond to high standards, both in terms of performance and the condition of the equipment.
Please know that we remain available throughout your stay to adjust or replace the equipment if necessary, in order to ensure your comfort and satisfaction.
Your feedback is valuable and allows us to continuously improve the quality of our offering.
We hope to have the opportunity to provide you with a fully satisfying experience during your next stay.
Best regards,
F
Rating: 4 out of 5
Reservation rather clear
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C
Rating: 2 out of 5
Disappointing welcome in store. Equipment initially provided does not match the reserved ski range. The only positive point: the rental price, but I will rent elsewhere next time.
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Response from Ski Republic
Hello,
We are sorry to hear that your experience did not meet your expectations, both in terms of the welcome and the equipment.
Regarding the equipment, our team strives to adapt the material to the size and level of the skier. In this case, skis suitable for a youth/performance practice were offered, with alternatives when you returned to the store.
We understand, however, that this did not meet your expectations and regret that we could not provide you with complete satisfaction.
We take your feedback into account to continue improving the quality of our service.
Best regards,
We are sorry to hear that your experience did not meet your expectations, both in terms of the welcome and the equipment.
Regarding the equipment, our team strives to adapt the material to the size and level of the skier. In this case, skis suitable for a youth/performance practice were offered, with alternatives when you returned to the store.
We understand, however, that this did not meet your expectations and regret that we could not provide you with complete satisfaction.
We take your feedback into account to continue improving the quality of our service.
Best regards,
E
Rating: 4 out of 5
Everything went well except that I didn't have the information that there needed to be a delay of 18 hours between the order and the reception at the agency...
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P
Rating: 2 out of 5
The shop charged us for a helmet reserved online but not picked up on site without warning after checking, we had to discuss to obtain a refund, due to a dispute between an online order and their internal accounting
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Response from Ski Republic
Hello Pierre,
Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Please be assured that we take your comments very seriously and that we are working to improve our communication between online reservations and our shop. Your satisfaction is our priority, and we hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Please be assured that we take your comments very seriously and that we are working to improve our communication between online reservations and our shop. Your satisfaction is our priority, and we hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
A
Rating: 2 out of 5
The staff and mostly this young Belgium guy was really not professional and should not be working facing cilustomers, very impolite and not helpful at all. Equipment is being very old
Response from Ski Republic
Bonjour Arnault,
Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que votre expérience chez Ski Republic n'a pas été à la hauteur de vos attentes. Vos remarques sont essentielles pour nous, et nous veillons à la formation de notre personnel afin de garantir un service irréprochable. Concernant notre équipement, nous sommes en constante mise à jour pour offrir le meilleur à nos clients. Nous espérons avoir l'opportunité de vous accueillir à nouveau et vous prouver notre engagement envers la satisfaction client.
Cordialement,
L'équipe Ski Republic
Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que votre expérience chez Ski Republic n'a pas été à la hauteur de vos attentes. Vos remarques sont essentielles pour nous, et nous veillons à la formation de notre personnel afin de garantir un service irréprochable. Concernant notre équipement, nous sommes en constante mise à jour pour offrir le meilleur à nos clients. Nous espérons avoir l'opportunité de vous accueillir à nouveau et vous prouver notre engagement envers la satisfaction client.
Cordialement,
L'équipe Ski Republic
C
Rating: 4 out of 5
Good welcome and service
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T
Rating: 2 out of 5
The sellers did not take into account my purchase range or my level
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Response from Ski Republic
Hello Thibaut,
Thank you for sharing your experience with us. We are sorry to learn that our sellers did not meet your expectations regarding personalized advice. Your satisfaction is our priority and we take your comments very seriously. We hope to have the opportunity to show you our improvements during your next visit.
Best regards,
The Ski Republic team
Thank you for sharing your experience with us. We are sorry to learn that our sellers did not meet your expectations regarding personalized advice. Your satisfaction is our priority and we take your comments very seriously. We hope to have the opportunity to show you our improvements during your next visit.
Best regards,
The Ski Republic team
M
Rating: 3 out of 5
In-store service was very good, the advisors were nice and gave good advice for putting on ski boots ;). The after-sales service was not great, I requested a refund for a day of unused reservation. Refusal even though the skis were not blocked for others... not accommodating even though it was the client's fault.
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E
Rating: 4 out of 5
Good
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T
Rating: 2 out of 5
Charging for sensation packs that are not available in-store and not offering a refund is not a good experience, I will leave a Google comment.
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Response from Ski Republic
Hello Thibaud,
Thank you for taking the time to share your feedback. We understand your frustration regarding the availability of sensation packs and we apologize for the inconvenience caused. Your experience is essential to us and we will take your comments into account to improve our service. Please feel free to contact us directly for any questions or complaints, we are here to help you.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We understand your frustration regarding the availability of sensation packs and we apologize for the inconvenience caused. Your experience is essential to us and we will take your comments into account to improve our service. Please feel free to contact us directly for any questions or complaints, we are here to help you.
Best regards,
The Ski Republic team
F
Rating: 4 out of 5
Very nice and efficient
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B
Rating: 3 out of 5
This year, we were disappointed with the quality of the equipment at Ski Republic, rather than its age. The shoes are extremely worn, and the skis were received with scratches on their surface right upon receipt. The staff, however, is always top-notch!
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Response from Ski Republic
Hello Bogdan,
Thank you for taking the time to share your feedback. We are sorry to hear that the quality of the equipment you received did not meet your expectations. Your feedback on the condition of the shoes and skis is essential, and we will ensure that it is taken into account to improve our service. We are glad that you appreciated the quality of our staff and hope to see you again soon for a more satisfying experience.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sorry to hear that the quality of the equipment you received did not meet your expectations. Your feedback on the condition of the shoes and skis is essential, and we will ensure that it is taken into account to improve our service. We are glad that you appreciated the quality of our staff and hope to see you again soon for a more satisfying experience.
Best regards,
The Ski Republic team
A
Rating: 2 out of 5
Very friendly and professional seller, but unfortunately I couldn't modify my order when I went to the store as the website had a bug. I ended up placing a full package order when I only needed part of the equipment. I am waiting for a refund that is taking a long time to arrive.
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Response from Ski Republic
Hello Madam,
Thank you for your feedback and for your message regarding the welcome in the store. We are pleased to hear that the team was able to assist you professionally.
Regarding your reservation, it was made online in the form of complete packages (skis, shoes, poles, and helmet). When you visited the store, you ultimately chose to take only part of the equipment planned in the reservation.
As indicated in our reservation conditions, the non-use of part of a package unfortunately does not entitle you to a partial refund, as the price is applied to the entire reserved package.
We are sorry if this may have caused confusion and remain at your disposal if you wish to discuss this matter further.
Best regards
Thank you for your feedback and for your message regarding the welcome in the store. We are pleased to hear that the team was able to assist you professionally.
Regarding your reservation, it was made online in the form of complete packages (skis, shoes, poles, and helmet). When you visited the store, you ultimately chose to take only part of the equipment planned in the reservation.
As indicated in our reservation conditions, the non-use of part of a package unfortunately does not entitle you to a partial refund, as the price is applied to the entire reserved package.
We are sorry if this may have caused confusion and remain at your disposal if you wish to discuss this matter further.
Best regards
D
Rating: 4 out of 5
So far so good. Online Booking excellent, let’s hope the service in the shop and the equipment are of the same calibre.
Response from Ski Republic
Dear Dariusz,
Thank you for your positive feedback! We're glad to hear that you had an excellent experience with our online booking. We look forward to providing you with the same high level of service in our shop and hope you enjoy your equipment.
Best regards,
The Ski Republic Team
Thank you for your positive feedback! We're glad to hear that you had an excellent experience with our online booking. We look forward to providing you with the same high level of service in our shop and hope you enjoy your equipment.
Best regards,
The Ski Republic Team
B
Rating: 3 out of 5
Aging equipment, store still with the same hole in the ceiling for 2 years... Fortunately pleasant staff
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L
Rating: 2 out of 5
Very average equipment. Non-waterproof shoes. Errors in foot measurements requiring a return to change shoes after one day.
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Response from Ski Republic
Hello Laurent,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly so we can assist you in resolving this issue.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly so we can assist you in resolving this issue.
Best regards,
The Ski Republic team
V
Rating: 4 out of 5
Excellent quality / price ratio!
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G
Rating: 4 out of 5
Satisfied with the equipment and the welcome, however the rental price of the helmet at 42 euros is very high
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A
Rating: 4 out of 5
Site clarity and attractive prices
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A
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Very clear and intuitive order, but at the time of payment, the "4 packs" discount disappears and we end up paying a higher price than previously indicated, which is a bit surprising.
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P
Rating: 4 out of 5
+ Competitive price + Equipment OK - Store hard to find (we were looking for a large Ski Republic store)
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Response from Ski Republic
Hello Pascal,
We sincerely thank you for your positive review and constructive remarks. We are delighted that you found our prices competitive and that the equipment met your expectations. We understand that the location of our store can be confusing, and we are working to improve the signage to facilitate access for our customers. We look forward to welcoming you again at Ski Republic!
Best regards,
The Ski Republic team
We sincerely thank you for your positive review and constructive remarks. We are delighted that you found our prices competitive and that the equipment met your expectations. We understand that the location of our store can be confusing, and we are working to improve the signage to facilitate access for our customers. We look forward to welcoming you again at Ski Republic!
Best regards,
The Ski Republic team
A
Rating: 4 out of 5
Very good. Friendly and accommodating staff. Easy access to pick up and drop off skis. I recommend.
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A
Rating: 3 out of 5
Hello I am just saddened by the fact that I returned my son's skis and mine as well as the shoes on February 27 because there was an unforeseen event, my son's dad came to pick them up on Saturday morning so I had to return the skis the day before. I thought I could get a refund but apparently not for the rest everything was fine thank you best regards
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S
Rating: 4 out of 5
Always excellent welcome. Nothing to complain about the equipment, top notch.
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T
Rating: 3 out of 5
Correct price but. Average or defective material (3 returns to the store)
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D
Rating: 3 out of 5
The skis were perfect, no issues on that side. However, the reservation made by Ski Republic was nowhere to be found, whether with the number or my name. Total lack of communication. This did not make things easier on site.
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C
Rating: 4 out of 5
Satisfactory experience.
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