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G
Rating: 4 out of 5
adapted snowboard but too bad it didn't slide properly
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Customer reviews of Ski Republic
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 055 published reviews
Summary of reviews
The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
Reviews 2 and 4 stars
Reset filtersJ
Rating: 2 out of 5
Rental of a prestige expert pack: nothing prestigious in there, skis cosmetically full of scratches and shoes barely better than the low-end (less than 250€ new) but charged 50% more than for beginner packs. Very disappointed in the end. I will surely rent elsewhere next time. However, the staff was very pleasant.
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Response from Ski Republic
Hello,
Thank you for your feedback, and we are delighted that you appreciated the welcome from our team.
However, we are sorry to learn that the equipment provided did not meet your expectations, particularly regarding a prestige range package. This level of service should indeed correspond to high standards, both in terms of performance and the condition of the equipment.
Please know that we remain available throughout your stay to adjust or replace the equipment if necessary, in order to ensure your comfort and satisfaction.
Your feedback is valuable and allows us to continuously improve the quality of our offering.
We hope to have the opportunity to provide you with a fully satisfying experience during your next stay.
Best regards,
Thank you for your feedback, and we are delighted that you appreciated the welcome from our team.
However, we are sorry to learn that the equipment provided did not meet your expectations, particularly regarding a prestige range package. This level of service should indeed correspond to high standards, both in terms of performance and the condition of the equipment.
Please know that we remain available throughout your stay to adjust or replace the equipment if necessary, in order to ensure your comfort and satisfaction.
Your feedback is valuable and allows us to continuously improve the quality of our offering.
We hope to have the opportunity to provide you with a fully satisfying experience during your next stay.
Best regards,
F
Rating: 4 out of 5
Reservation rather clear
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C
Rating: 2 out of 5
Disappointing welcome in store. Equipment initially provided does not match the reserved ski range. The only positive point: the rental price, but I will rent elsewhere next time.
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Response from Ski Republic
Hello,
We are sorry to hear that your experience did not meet your expectations, both in terms of the welcome and the equipment.
Regarding the equipment, our team strives to adapt the material to the size and level of the skier. In this case, skis suitable for a youth/performance practice were offered, with alternatives when you returned to the store.
We understand, however, that this did not meet your expectations and regret that we could not provide you with complete satisfaction.
We take your feedback into account to continue improving the quality of our service.
Best regards,
We are sorry to hear that your experience did not meet your expectations, both in terms of the welcome and the equipment.
Regarding the equipment, our team strives to adapt the material to the size and level of the skier. In this case, skis suitable for a youth/performance practice were offered, with alternatives when you returned to the store.
We understand, however, that this did not meet your expectations and regret that we could not provide you with complete satisfaction.
We take your feedback into account to continue improving the quality of our service.
Best regards,
E
Rating: 4 out of 5
Everything went well except that I didn't have the information that there needed to be a delay of 18 hours between the order and the reception at the agency...
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P
Rating: 2 out of 5
The shop charged us for a helmet reserved online but not picked up on site without warning after checking, we had to discuss to obtain a refund, due to a dispute between an online order and their internal accounting
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Response from Ski Republic
Hello Pierre,
Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Please be assured that we take your comments very seriously and that we are working to improve our communication between online reservations and our shop. Your satisfaction is our priority, and we hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Please be assured that we take your comments very seriously and that we are working to improve our communication between online reservations and our shop. Your satisfaction is our priority, and we hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
A
Rating: 2 out of 5
The staff and mostly this young Belgium guy was really not professional and should not be working facing cilustomers, very impolite and not helpful at all. Equipment is being very old
Response from Ski Republic
Bonjour Arnault,
Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que votre expérience chez Ski Republic n'a pas été à la hauteur de vos attentes. Vos remarques sont essentielles pour nous, et nous veillons à la formation de notre personnel afin de garantir un service irréprochable. Concernant notre équipement, nous sommes en constante mise à jour pour offrir le meilleur à nos clients. Nous espérons avoir l'opportunité de vous accueillir à nouveau et vous prouver notre engagement envers la satisfaction client.
Cordialement,
L'équipe Ski Republic
Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que votre expérience chez Ski Republic n'a pas été à la hauteur de vos attentes. Vos remarques sont essentielles pour nous, et nous veillons à la formation de notre personnel afin de garantir un service irréprochable. Concernant notre équipement, nous sommes en constante mise à jour pour offrir le meilleur à nos clients. Nous espérons avoir l'opportunité de vous accueillir à nouveau et vous prouver notre engagement envers la satisfaction client.
Cordialement,
L'équipe Ski Republic
C
Rating: 4 out of 5
Good welcome and service
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T
Rating: 2 out of 5
The sellers did not take into account my purchase range or my level
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Response from Ski Republic
Hello Thibaut,
Thank you for sharing your experience with us. We are sorry to learn that our sellers did not meet your expectations regarding personalized advice. Your satisfaction is our priority and we take your comments very seriously. We hope to have the opportunity to show you our improvements during your next visit.
Best regards,
The Ski Republic team
Thank you for sharing your experience with us. We are sorry to learn that our sellers did not meet your expectations regarding personalized advice. Your satisfaction is our priority and we take your comments very seriously. We hope to have the opportunity to show you our improvements during your next visit.
Best regards,
The Ski Republic team
E
Rating: 4 out of 5
Good
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T
Rating: 2 out of 5
Charging for sensation packs that are not available in-store and not offering a refund is not a good experience, I will leave a Google comment.
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Response from Ski Republic
Hello Thibaud,
Thank you for taking the time to share your feedback. We understand your frustration regarding the availability of sensation packs and we apologize for the inconvenience caused. Your experience is essential to us and we will take your comments into account to improve our service. Please feel free to contact us directly for any questions or complaints, we are here to help you.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We understand your frustration regarding the availability of sensation packs and we apologize for the inconvenience caused. Your experience is essential to us and we will take your comments into account to improve our service. Please feel free to contact us directly for any questions or complaints, we are here to help you.
Best regards,
The Ski Republic team
F
Rating: 4 out of 5
Very nice and efficient
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A
Rating: 2 out of 5
Very friendly and professional seller, but unfortunately I couldn't modify my order when I went to the store as the website had a bug. I ended up placing a full package order when I only needed part of the equipment. I am waiting for a refund that is taking a long time to arrive.
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Response from Ski Republic
Hello Madam,
Thank you for your feedback and for your message regarding the welcome in the store. We are pleased to hear that the team was able to assist you professionally.
Regarding your reservation, it was made online in the form of complete packages (skis, shoes, poles, and helmet). When you visited the store, you ultimately chose to take only part of the equipment planned in the reservation.
As indicated in our reservation conditions, the non-use of part of a package unfortunately does not entitle you to a partial refund, as the price is applied to the entire reserved package.
We are sorry if this may have caused confusion and remain at your disposal if you wish to discuss this matter further.
Best regards
Thank you for your feedback and for your message regarding the welcome in the store. We are pleased to hear that the team was able to assist you professionally.
Regarding your reservation, it was made online in the form of complete packages (skis, shoes, poles, and helmet). When you visited the store, you ultimately chose to take only part of the equipment planned in the reservation.
As indicated in our reservation conditions, the non-use of part of a package unfortunately does not entitle you to a partial refund, as the price is applied to the entire reserved package.
We are sorry if this may have caused confusion and remain at your disposal if you wish to discuss this matter further.
Best regards
D
Rating: 4 out of 5
So far so good. Online Booking excellent, let’s hope the service in the shop and the equipment are of the same calibre.
Response from Ski Republic
Dear Dariusz,
Thank you for your positive feedback! We're glad to hear that you had an excellent experience with our online booking. We look forward to providing you with the same high level of service in our shop and hope you enjoy your equipment.
Best regards,
The Ski Republic Team
Thank you for your positive feedback! We're glad to hear that you had an excellent experience with our online booking. We look forward to providing you with the same high level of service in our shop and hope you enjoy your equipment.
Best regards,
The Ski Republic Team
L
Rating: 2 out of 5
Very average equipment. Non-waterproof shoes. Errors in foot measurements requiring a return to change shoes after one day.
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Response from Ski Republic
Hello Laurent,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly so we can assist you in resolving this issue.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly so we can assist you in resolving this issue.
Best regards,
The Ski Republic team
V
Rating: 4 out of 5
Excellent quality / price ratio!
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G
Rating: 4 out of 5
Satisfied with the equipment and the welcome, however the rental price of the helmet at 42 euros is very high
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A
Rating: 4 out of 5
Site clarity and attractive prices
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A
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Very clear and intuitive order, but at the time of payment, the "4 packs" discount disappears and we end up paying a higher price than previously indicated, which is a bit surprising.
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P
Rating: 4 out of 5
+ Competitive price + Equipment OK - Store hard to find (we were looking for a large Ski Republic store)
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Response from Ski Republic
Hello Pascal,
We sincerely thank you for your positive review and constructive remarks. We are delighted that you found our prices competitive and that the equipment met your expectations. We understand that the location of our store can be confusing, and we are working to improve the signage to facilitate access for our customers. We look forward to welcoming you again at Ski Republic!
Best regards,
The Ski Republic team
We sincerely thank you for your positive review and constructive remarks. We are delighted that you found our prices competitive and that the equipment met your expectations. We understand that the location of our store can be confusing, and we are working to improve the signage to facilitate access for our customers. We look forward to welcoming you again at Ski Republic!
Best regards,
The Ski Republic team
A
Rating: 4 out of 5
Very good. Friendly and accommodating staff. Easy access to pick up and drop off skis. I recommend.
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S
Rating: 4 out of 5
Always excellent welcome. Nothing to complain about the equipment, top notch.
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C
Rating: 4 out of 5
Satisfactory experience.
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V
Rating: 4 out of 5
GREAT SERVICE ON SITE BUT BE CAREFUL OF THE PRICES THAT INCREASE AND CHANGE ALL THE TIME; it feels like we're being scammed! Otherwise good equipment and good service
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V
Rating: 4 out of 5
The equipment was good, the ski boots were comfortable, the staff were very friendly and obliging. The reason for 4 not 5 stars is because you have to queue for an hour to collect the equipment if collecting in a Saturday evening. It was the same last year too, but the price of the rental is very good and so we will continue to use this company each year and be prepared for the long queue on the first day. the staff do their best to keep the process as fast as possible clearly working hard, so I’m not sure what they can do to change this situation.
Response from Ski Republic
Dear Victoria,
Thank you for taking the time to share your feedback and for your kind words about our equipment, ski boots, and staff. We are delighted to hear that you appreciate our prices and continue to choose Ski Republic year after year.
We understand that the wait time on Saturday evenings can be frustrating, and we are continuously looking for ways to improve the process. Your feedback is invaluable in helping us enhance our services.
We look forward to welcoming you again for another great skiing experience!
Best regards,
The Ski Republic Team
Thank you for taking the time to share your feedback and for your kind words about our equipment, ski boots, and staff. We are delighted to hear that you appreciate our prices and continue to choose Ski Republic year after year.
We understand that the wait time on Saturday evenings can be frustrating, and we are continuously looking for ways to improve the process. Your feedback is invaluable in helping us enhance our services.
We look forward to welcoming you again for another great skiing experience!
Best regards,
The Ski Republic Team
V
Rating: 4 out of 5
Nickel equipment, however 1h20 waiting to pick up the equipment. Moreover, I took an additional rental and no discount even though I would have had it online...
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C
Rating: 4 out of 5
Everything good apart from the Queue for boots and skis the first morning, it was way too slow, we were there for 1.5 hours
H
Rating: 2 out of 5
Very old and damaged equipment
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Response from Ski Republic
Hello Harry,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At Ski Republic, we place great importance on the quality of our equipment and the satisfaction of our customers. We invite you to contact us directly to resolve this issue and improve your next experience. Your feedback is valuable to help us improve.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At Ski Republic, we place great importance on the quality of our equipment and the satisfaction of our customers. We invite you to contact us directly to resolve this issue and improve your next experience. Your feedback is valuable to help us improve.
Best regards,
The Ski Republic team
S
Rating: 4 out of 5
Interesting price but quality of the material in relation.
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E
Rating: 2 out of 5
This review is about my online purchasing experience only. I should say I have always found Ski Republic rental staff to be fantastic, which is why I am using them again. The website does not appear to be compatible with Apple Safari browser. I tried on two different devices over several days, each time, the payment would not go through. Eventually, I tried Google Chrome and it worked. Apart from the inconvenience, the problem was that my original discount code had expired and a new one was worth 5% less discount, so I ended up paying 5% more than I should have.
S
Rating: 4 out of 5
Very available and friendly team. Small downside, the organization needs to be reviewed. We queue several times to register for the first time and then once equipped, we queue again. I am sure there is a smoother way to avoid these waiting times.
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A
Rating: 4 out of 5
No problem, very pleasant site
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R
Rating: 2 out of 5
Complicated site
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Response from Ski Republic
Hello Romain,
Thank you for your feedback. We are sorry to hear that you found our site complicated. Indeed, we have changed it recently, and it takes a little time for it to be operational. Your experience is paramount to us, and we are constantly working to improve our platform. Please do not hesitate to contact us directly if you need assistance or advice to make the most of our services.
Best regards,
The Ski Republic team
Thank you for your feedback. We are sorry to hear that you found our site complicated. Indeed, we have changed it recently, and it takes a little time for it to be operational. Your experience is paramount to us, and we are constantly working to improve our platform. Please do not hesitate to contact us directly if you need assistance or advice to make the most of our services.
Best regards,
The Ski Republic team
P
Rating: 4 out of 5
Good so far
V
Rating: 4 out of 5
Reservation quite simple and quick on the site.
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S
Rating: 4 out of 5
Super
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C
Rating: 4 out of 5
good
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S
Rating: 4 out of 5
Really easy process and better value booking early and online
A
Rating: 4 out of 5
When I select English Language, I expect to receive all mails from Ski Republic in English
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Response from Ski Republic
Hello Alexander,
Thank you very much for your feedback and for the 4/5 rating. We completely understand your expectation regarding the language of email communications. We will take your comment into account to improve our service. Please feel free to contact us if you have any other suggestions or questions.
Best regards,
The Ski Republic team
Thank you very much for your feedback and for the 4/5 rating. We completely understand your expectation regarding the language of email communications. We will take your comment into account to improve our service. Please feel free to contact us if you have any other suggestions or questions.
Best regards,
The Ski Republic team