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F
Rating: 5 out of 5
Very friendly and professional team
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Customer reviews of Ski Republic
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 055 published reviews
Summary of reviews
The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
Reviews 2 and 5 stars
Reset filtersM
Rating: 5 out of 5
Very good service and professional.
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B
Rating: 5 out of 5
flawless service and very good price
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R
Rating: 5 out of 5
Thank you
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Y
Rating: 5 out of 5
Simple, quick and effective.
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F
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Very nice staff, very active
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E
Rating: 5 out of 5
Another faultless rental at a good price.
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D
Rating: 5 out of 5
Very helpful and friendly people!
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I
Rating: 5 out of 5
As always. Like every year. Impeccable service.
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P
Rating: 5 out of 5
Quick and easy to order online
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G
Rating: 5 out of 5
Super quality price, kindness and perfect after-sales service!
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C
Rating: 5 out of 5
Perfect. Very good welcome.
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N
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Excellent. Well received by a passionate person about good material at sharp prices. Thank you, see you next time.
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A
Rating: 5 out of 5
Easy and reasonable in price
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W
Rating: 5 out of 5
Top deal!
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F
Rating: 5 out of 5
Impeccable
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P
Rating: 5 out of 5
Everything was good.
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M
Rating: 5 out of 5
Good experience
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G
Rating: 5 out of 5
Top
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H
Rating: 5 out of 5
The equipment may be less top-notch than some competing rental companies, but the prices are not the same either. Moreover, we rented at the end of the season, but the girls were very professional and very pleasant. Thank you.
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E
Rating: 5 out of 5
Well shaved
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J
Rating: 5 out of 5
Team at the TOP!
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C
Rating: 5 out of 5
Excellent service
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Y
Rating: 5 out of 5
The years before, the site was not great. Now, it's much better;...
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T
Rating: 5 out of 5
easy booking
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L
Rating: 5 out of 5
Very available and good advice
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T
Rating: 5 out of 5
Unbeatable price, friendly staff and quality equipment!
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S
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
It was very good! Good value for money
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L
Rating: 5 out of 5
Good options and great value.
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R
Rating: 2 out of 5
Skis were good. They looked a little bit old but had good wax and edges. Service was fast. The guy in the store was unprofessional and disrespectful. Almost hostile. Don't recommend the store if you're not native French speaker or non-white. (Of you're really interested to know: Our home resort is Whistler and we're expert skiers. But the skiing is fundamentally different in Europe vs North America. We're powder skiers and have wide skis here. I also make small adjustments in our bindings depending on the situation. I tried to discuss These options with your guy (Christian). He was not having any of it and essentially refused to engage any conversation or discuss any other options. I don't think anyone actually reads this but I'm writing it anyway because you asked!)
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Response from Ski Republic
Hello,
Thank you for your feedback. We’re glad to read that you were satisfied with the equipment and its preparation.
We are however surprised by some of your comments regarding your experience in-store. Discussions around equipment selection, binding settings (DIN) and sizing are strictly guided by safety standards that our team must follow, and cannot always be adjusted based on personal preferences.
We also want to be very clear: we do not tolerate any form of discrimination within our teams. Based on the elements reviewed, this situation appears to stem from a technical disagreement rather than anything else.
That said, we regret that the interaction did not meet your expectations and that the exchange felt uncomfortable. This is not the level of service we aim to provide.
Your feedback has been shared internally to ensure we continue delivering a professional and respectful experience to all our customers.
Best regards,
Thank you for your feedback. We’re glad to read that you were satisfied with the equipment and its preparation.
We are however surprised by some of your comments regarding your experience in-store. Discussions around equipment selection, binding settings (DIN) and sizing are strictly guided by safety standards that our team must follow, and cannot always be adjusted based on personal preferences.
We also want to be very clear: we do not tolerate any form of discrimination within our teams. Based on the elements reviewed, this situation appears to stem from a technical disagreement rather than anything else.
That said, we regret that the interaction did not meet your expectations and that the exchange felt uncomfortable. This is not the level of service we aim to provide.
Your feedback has been shared internally to ensure we continue delivering a professional and respectful experience to all our customers.
Best regards,
P
Rating: 5 out of 5
Very good price/material compromise.
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X
Rating: 5 out of 5
Everything is OK
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S
Rating: 5 out of 5
Very good customer experience
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A
Rating: 2 out of 5
The reception of the staff leaves much to be desired
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Response from Ski Republic
Hello Agathe,
Thank you for taking the time to share your feedback. We are sorry to hear that your reception experience did not meet your expectations. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly to discuss your experience.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sorry to hear that your reception experience did not meet your expectations. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly to discuss your experience.
Best regards,
The Ski Republic team
R
Rating: 5 out of 5
Good welcome and good equipment
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Y
Rating: 5 out of 5
Great experience with a very nice customer service!
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M
Rating: 5 out of 5
impeccable service and great advice
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