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A
Rating: 5 out of 5
Very friendly home, good value for money
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Customer reviews of Ski Republic
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 055 published reviews
Summary of reviews
The online store Ski Republic receives consistent praise for its excellent product quality, with many customers noting that the skis and other equipment matched their expectations perfectly. The welcoming and friendly staff contribute to a positive shopping experience, with several reviews highlighting the team's professionalism and helpfulness in providing advice tailored to individual needs. Customers appreciate the responsive customer service, which enhances the overall rental experience and supports enjoyable holidays on the slopes.
All reviews
A
Rating: 5 out of 5
Always very well priced, very correct and the proposed range is top.
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M
Rating: 3 out of 5
In-store service was very good, the advisors were nice and gave good advice for putting on ski boots ;). The after-sales service was not great, I requested a refund for a day of unused reservation. Refusal even though the skis were not blocked for others... not accommodating even though it was the client's fault.
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A
Rating: 5 out of 5
Good value for money, we had the opportunity to adjust the equipment during the rental to suit our practice.
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M
Rating: 5 out of 5
Top
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M
Rating: 5 out of 5
Easy online booking and the cheapest I could find
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E
Rating: 4 out of 5
Good
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D
Rating: 5 out of 5
Top material at an attractive price Thank you
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L
Rating: 5 out of 5
I recommend
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A
Rating: 5 out of 5
All good. Convenient location and friendly, knowledgable staff
Y
Rating: 5 out of 5
Everything went well for the rental
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A
Rating: 5 out of 5
Always top at the same store
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P
Rating: 5 out of 5
TOP as usual. Easy to book and nice prices for a good week of skiing.
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D
Rating: 5 out of 5
The staff were very friendly and helpful.
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R
Rating: 5 out of 5
Past experiences, present and I imagine future(s) at the Top
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P
Rating: 5 out of 5
Very good experience in this store. Very welcoming, friendly and helpful staff. Quality ski rental. Very good value for money!
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M
Rating: 5 out of 5
Excellent service and advice. My beginner girlfriend and I went there and we were welcomed and advised on the equipment and the area. Go to this agency in Borsat with your eyes closed.
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C
Rating: 5 out of 5
Used to booking with Ski Republic, always the most competitive prices on the market without compromising on service.
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M
Rating: 5 out of 5
Very satisfied with the welcome in the store and the quality of the material
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T
Rating: 2 out of 5
Charging for sensation packs that are not available in-store and not offering a refund is not a good experience, I will leave a Google comment.
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Response from Ski Republic
Hello Thibaud,
Thank you for taking the time to share your feedback. We understand your frustration regarding the availability of sensation packs and we apologize for the inconvenience caused. Your experience is essential to us and we will take your comments into account to improve our service. Please feel free to contact us directly for any questions or complaints, we are here to help you.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We understand your frustration regarding the availability of sensation packs and we apologize for the inconvenience caused. Your experience is essential to us and we will take your comments into account to improve our service. Please feel free to contact us directly for any questions or complaints, we are here to help you.
Best regards,
The Ski Republic team
N
Rating: 5 out of 5
Super good, nice team, attentive and with a sense of service. We had a mishap and they acted perfectly. I highly recommend. Thank you.
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L
Rating: 5 out of 5
Great! Easy online booking, great rates, super advice in store!
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Z
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Very good
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T
Rating: 5 out of 5
Great service, thank you.
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A
Rating: 5 out of 5
very good service
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B
Rating: 5 out of 5
Excellent value for money
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J
Rating: 5 out of 5
In accordance with my order, top skis
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D
Rating: 5 out of 5
All good
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F
Rating: 4 out of 5
Very nice and efficient
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C
Rating: 5 out of 5
Very practical
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M
Rating: 5 out of 5
Very good welcome and advice. The equipment is of quality
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G
Rating: 5 out of 5
Simple, effective and inexpensive with good quality materials. I recommend.
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J
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
User-friendly website
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B
Rating: 3 out of 5
This year, we were disappointed with the quality of the equipment at Ski Republic, rather than its age. The shoes are extremely worn, and the skis were received with scratches on their surface right upon receipt. The staff, however, is always top-notch!
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Response from Ski Republic
Hello Bogdan,
Thank you for taking the time to share your feedback. We are sorry to hear that the quality of the equipment you received did not meet your expectations. Your feedback on the condition of the shoes and skis is essential, and we will ensure that it is taken into account to improve our service. We are glad that you appreciated the quality of our staff and hope to see you again soon for a more satisfying experience.
Best regards,
The Ski Republic team
Thank you for taking the time to share your feedback. We are sorry to hear that the quality of the equipment you received did not meet your expectations. Your feedback on the condition of the shoes and skis is essential, and we will ensure that it is taken into account to improve our service. We are glad that you appreciated the quality of our staff and hope to see you again soon for a more satisfying experience.
Best regards,
The Ski Republic team
K
Rating: 1 out of 5
I am very disappointed with the equipment I rented. The snowboard was okay, but the bindings were of poor quality. I had to change the bindings on the first day because my feet were coming loose as the bindings were not sturdy. The snowboard boots were catastrophic; they hurt my feet horribly. Similarly, I had to change them after the first day as my ankles were red, and despite changing shoes, the situation remained the same. I had to go rent other shoes from another rental company. After this bad experience, I hope the equipment will be renewed on your side.
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Response from Ski Republic
Hello Kevin,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that the rented equipment did not meet your expectations. Your feedback is valuable and will help us improve the quality of our equipment. We take your comments very seriously and will pass them on to our team. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Ski Republic team
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that the rented equipment did not meet your expectations. Your feedback is valuable and will help us improve the quality of our equipment. We take your comments very seriously and will pass them on to our team. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Ski Republic team
C
Rating: 5 out of 5
Warm welcome with a listening and efficient team. The rented equipment was very good!
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A
Rating: 2 out of 5
Very friendly and professional seller, but unfortunately I couldn't modify my order when I went to the store as the website had a bug. I ended up placing a full package order when I only needed part of the equipment. I am waiting for a refund that is taking a long time to arrive.
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Response from Ski Republic
Hello Madam,
Thank you for your feedback and for your message regarding the welcome in the store. We are pleased to hear that the team was able to assist you professionally.
Regarding your reservation, it was made online in the form of complete packages (skis, shoes, poles, and helmet). When you visited the store, you ultimately chose to take only part of the equipment planned in the reservation.
As indicated in our reservation conditions, the non-use of part of a package unfortunately does not entitle you to a partial refund, as the price is applied to the entire reserved package.
We are sorry if this may have caused confusion and remain at your disposal if you wish to discuss this matter further.
Best regards
Thank you for your feedback and for your message regarding the welcome in the store. We are pleased to hear that the team was able to assist you professionally.
Regarding your reservation, it was made online in the form of complete packages (skis, shoes, poles, and helmet). When you visited the store, you ultimately chose to take only part of the equipment planned in the reservation.
As indicated in our reservation conditions, the non-use of part of a package unfortunately does not entitle you to a partial refund, as the price is applied to the entire reserved package.
We are sorry if this may have caused confusion and remain at your disposal if you wish to discuss this matter further.
Best regards
Y
Rating: 5 out of 5
Excellent service, I was able to change equipment during my stay from skiing to snowboarding without difficulty. The prices are really reasonable and the quality of the equipment is up to par.
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