★★★★★
based on 6048 reviews published
Latest customer reviews
Everything was good.
Good experience
Very good
Top
The equipment may be less top-notch than some competing rental companies, but the prices are not the same either. Moreover, we rented at the end of the season, but the girls were very professional and very pleasant. Thank you.
Well shaved
Team at the TOP!
Excellent service
Good material but staff half welcoming
The years before, the site was not great. Now, it's much better;...
The manager was infamously uncooperative and absent, he really ruined my trip infamously, run away from it !!!!
We are sorry to read your feelings.
Your comment being very general and containing personal remarks, it does not allow us to understand precisely the situation encountered. However, we attach great importance to the quality of welcome and the professionalism of our teams.
We remain at your disposal if you wish to provide us with more details so that we can better understand your experience.
Good evening, I am not satisfied at all. Indeed, the amount was collected by Ski Republic, however when I presented myself at the store I was very poorly received by the seller who reproached me for having rented the day before and that consequently he had no skis to provide me. He also indicated that he did not refund anything and that I had to manage on the website. While I can understand that a late rental cannot be fulfilled, the seller's attitude was very aggressive and in no way helpful. Following this, I sent a refund request on the Ski Republic website, I hope it will go smoothly.
We are sorry for the experience you describe and understand your frustration with this situation.
In some cases, late reservations may not leave enough time to prepare the equipment in the store. However, we acknowledge that this may lack clarity at the time of booking, and we apologize for that.
We also regret that the welcome and explanations provided in the store did not meet your expectations. This is not the experience we wish to offer our customers.
Following your request, we confirm that the refund will be taken into account and processed as soon as possible by our customer service.
Thank you for your feedback, which allows us to identify these situations and continue to improve our processes.
Best regards,
Easy booking
Very available and good advice
I booked the sensation pack. Got skis that were shaking at any speed faster than a pizza. Asked for replacement, shown a model that they had and I liked, got something that was way too tall for me, being told that 'those are for speed'. They were for speed, as they only moved straight downhill, anything else meant I had to walk. I feel like the service is good only if you are a pro otherwise you will be taken for a fool and receive some junk 15 year old stock.
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
The Sensation range is designed to offer stability and performance, and ski behaviour can vary depending on the skier’s technique, conditions and equipment setup. This is why our teams are always available to adjust or change equipment during your stay to ensure the best possible experience.
We regret that the equipment did not suit you and that this was not fully resolved during your visit. Please note that all our skis are regularly maintained and checked to meet our quality standards.
Best regards,
Unbeatable price, friendly staff and quality equipment!
Very good
It was very good! Good value for money
I left a message at your contact center to recover the double payment of the insurance that I could not withdraw, the insurance paid once too much and 5 days later I still have not received any response from you. In the store, I was told that they cannot change the order and that I must go to customer service. Who set up such a system????
We are sorry for the situation encountered and understand your dissatisfaction.
Following your message, we confirm that our customer service has been informed of your request and that they have contacted you to proceed with the processing of your file.
We remain at your disposal if needed.
Best regards,
Good options and great value.
Skis were good. They looked a little bit old but had good wax and edges. Service was fast. The guy in the store was unprofessional and disrespectful. Almost hostile. Don't recommend the store if you're not native French speaker or non-white. (Of you're really interested to know: Our home resort is Whistler and we're expert skiers. But the skiing is fundamentally different in Europe vs North America. We're powder skiers and have wide skis here. I also make small adjustments in our bindings depending on the situation. I tried to discuss These options with your guy (Christian). He was not having any of it and essentially refused to engage any conversation or discuss any other options. I don't think anyone actually reads this but I'm writing it anyway because you asked!)
Thank you for your feedback. We’re glad to read that you were satisfied with the equipment and its preparation.
We are however surprised by some of your comments regarding your experience in-store. Discussions around equipment selection, binding settings (DIN) and sizing are strictly guided by safety standards that our team must follow, and cannot always be adjusted based on personal preferences.
We also want to be very clear: we do not tolerate any form of discrimination within our teams. Based on the elements reviewed, this situation appears to stem from a technical disagreement rather than anything else.
That said, we regret that the interaction did not meet your expectations and that the exchange felt uncomfortable. This is not the level of service we aim to provide.
Your feedback has been shared internally to ensure we continue delivering a professional and respectful experience to all our customers.
Best regards,
Very good price/material compromise.
Everything is OK
Manager not professional at all, a pair of skis in poor condition. We will not repeat the experience in this store
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at Ski Republic did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously.
We are committed to improving the quality of our equipment and the training of our team. We hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
Very good customer experience
The reception of the staff leaves much to be desired
Thank you for taking the time to share your feedback. We are sorry to hear that your reception experience did not meet your expectations. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly to discuss your experience.
Best regards,
The Ski Republic team
Ski Republic of Val d'Isère station did not have skis to provide me, how can I get reimbursed by your services?
We are sorry for the welcome you describe and understand your frustration with this situation.
Following your message, we have communicated with our customer service who has taken your request into account. The reimbursement will be made soon!
Do not hesitate to get back to us if needed, we remain at your disposal.
Good welcome and good equipment
Quick and friendly service.
Great experience with a very nice customer service!
Impeccable service and great advice
Transparent, easy and fast!
Good equipment and very nice team!
Very nice Precision Ski staff
Good quality material. Efficient and friendly staff
Great service
Quick, efficient and very good welcome
Super store price, top well placed
C
Perfect