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V
Rating: 4 out of 5
Well documented, tutorial for installation
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Customer reviews of SLID’UP by Mantion
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 9 304 published reviews
Summary of reviews
The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Order was promptly filled !
Response from SLID’UP by Mantion
Thank you for your feedback David! SLID'UP Team
C
Rating: 1 out of 5
For the rest no comment.
For customer listening 0!
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For customer listening 0!
Response from SLID’UP by Mantion
Hello, We are sorry that we could not respond favorably to your request. We confirmed in our email of June 20 that the 3m rail alone in the Slid'Up 160 range is not available for sale. We only offer a 1m94 rail. We offer a complete kit including a 3m rail. However, being a distribution center, the items we sell are pre-packaged and we do not do unpacking or custom work. Best regards Dominique / The Slid'Up Customer Service
A
Rating: 3 out of 5
Track was fine, but the guides were undersized. We had to get a third party guide set to make the doors work.
Response from SLID’UP by Mantion
Thank you for your feedback Kathy! I am sorry to read that. It is very strange because the bottom guide included in the kit you purchased is adjustable to any door thickness. SLID'UP Team
A
Rating: 4 out of 5
Very good, received quickly
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A
Rating: 4 out of 5
Good
Response from SLID’UP by Mantion
Thank you for your feedback Steve! SLID'UP Team
J
Rating: 3 out of 5
The stops and fittings on the door are actually made of plastic + lack of care in packaging (brackets placed with the carton with their screws, nuts and washers loose = missing elements upon arrival). Very mixed review.
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Response from SLID’UP by Mantion
We are sorry that the package did not arrive as you expected. Indeed, the fittings and stops are made of nylon, very robust. The item is guaranteed for 5 years, do not hesitate to contact us in case of degradation during use. Regarding the brackets placed with the carton with screws, nuts, and washers, we will intervene with our preparers. Indeed, everything should have been placed in a bag. If any parts are missing, please let us know which ones by email, at the address indicated on your order confirmation so that we can send them to you. Best regards Dominique / SLID'UP Customer Service
A
Rating: 4 out of 5
Déjà eu commande antérieure. sans problème, mais cette commande n'est pas encore installée. . Merci.
Response from SLID’UP by Mantion
Merci pour votre retour Luc ! L'équipe SLID'UP
A
Rating: 1 out of 5
Very bad customer service
D
Rating: 1 out of 5
Order not received and your customer service is unable to answer our questions.......
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Response from SLID’UP by Mantion
Hello, Your file is being processed. Following your complaint of July 2, we have made a request for additional information to our carrier. We are waiting for their response. A follow-up will be made today, July 3, and we will keep you informed. Best regards Dominique / SLID'UP Customer Service
B
Rating: 4 out of 5
Good! Nothing to report.
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F
Rating: 4 out of 5
Product compliant,, with better communication would be a plus for delivery
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P
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 4 out of 5
This company was the only place I could find a pocket door kit with a small width. I had to replace the rail on my pocket door that was installed decades ago, and all you can find now are rails that are 1 inch wide or bigger! Kudos for having what I needed. The reason for the 4 and not 5 star is that they are a bit pricey, in my opinion, however the quality of the product was fantastic so you get what you pay for.
Response from SLID’UP by Mantion
Thank you very much for your feedback Orrin! SLID'UP Team
A
Rating: 3 out of 5
its ok - the hardware has some flex to it and it works decently.
Response from SLID’UP by Mantion
Thank you for your feedback Aaron! SLID'UP Team
A
Rating: 4 out of 5
Easy to navigate website and select items.
Response from SLID’UP by Mantion
Thank you for your feedback Denton! SLID'UP Team
A
Rating: 4 out of 5
Easy to order and quick to receive
Response from SLID’UP by Mantion
Thank you for your feedback Kimberly! SLID'UP Team
A
Rating: 4 out of 5
The kit was easy to install and delivered quickly, as promised.
Response from SLID’UP by Mantion
Thank you for your feedback John! SLID'UP Team
A
Rating: 4 out of 5
J’ai acheté, ici au Québec, d’un compagnie situé au Québec, mon expérience aurait été meilleur si j’avais eu le choix de la langue !
Response from SLID’UP by Mantion
Merci pour votre retour Réal ! Nos équipes parlent français mais aussi anglais. L'équipe SLID'UP.
A
Rating: 4 out of 5
Shipping was fast - set up was easy
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
F
Rating: 4 out of 5
no particular problems
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P
Rating: 4 out of 5
Very good I recommend.
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E
Rating: 3 out of 5
A bit of time to understand where to find the different necessary components for a novice
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J
Rating: 4 out of 5
Very well, order received very quickly
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J
Rating: 4 out of 5
Well received within the deadlines.
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B
Rating: 4 out of 5
Simple search on the site, correct delivery time
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G
Rating: 2 out of 5
I am disappointed with the received package because it was delivered while I was not there, left on my terrace. And this despite my recommendations to the delivery service. Moreover, the package was open and the rail guide and a piece to hold the door are missing.
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Response from SLID’UP by Mantion
Hello Sir, We are sorry that the package was not delivered to you in person. We have informed the delivery agency. Regarding the missing parts, we have taken the necessary steps to send them (see our information message of May 16). Best regards Dominique / SLID'UP Customer Service
E
Rating: 4 out of 5
Good products
But impossible to mount on my too large shutters
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But impossible to mount on my too large shutters
L
Rating: 3 out of 5
My order is incomplete and no news from customer service after sending an email and making a phone call..
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Response from SLID’UP by Mantion
Hello, We are sorry for the delay in processing your complaint. The necessary will be done today. Best regards Dominique / SLID'UP Customer Service
A
Rating: 4 out of 5
GOOD PRODUCT BUT AS USUAL THE INSTRUCTIONS ARE NOT PRECISE ENOUGH YOU HAVE TO PUT THE TOP THEN THE BOTTOM AND NOT THE OTHER WAY AROUND ....
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A
Rating: 4 out of 5
Fairly quick shipping but a bit beyond the initially indicated deadline. Good packaging and compliant products.
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A
Rating: 4 out of 5
top
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A
Rating: 3 out of 5
Sliding door kit 200kg: expensive for what it is... and work done the French way: not straight cuts, the rail diverges at the ends, no connection between 2 rails; to see over time....
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Just a small programming problem. Should I press all four buttons on the remote at the same time or two by two one after the other?
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A
Rating: 1 out of 5
Attention, it is not mentioned, but exchanges are simply not accepted, you will have to return at your own expense. Given the size and weight of the items, let me tell you that you do not have the right to make a mistake!
Fortunately, in my misfortune, I found much cheaper at Avosdim, so I was able to offset the return costs, with a responsive customer service!
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Fortunately, in my misfortune, I found much cheaper at Avosdim, so I was able to offset the return costs, with a responsive customer service!
Response from SLID’UP by Mantion
Hello, Indeed exchanges are not possible. In case of a retraction request, the items must be returned for a refund. Then, the customer can place a new order if they wish to obtain another item. Our return procedure is described in our general sales conditions. Best regards Dominique / Customer Service SLID'UP
A
Rating: 4 out of 5
Order Delivery and after-sales service top
Average quality material
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Average quality material
A
Rating: 4 out of 5
Clear and precise site, easy ordering, but high prices
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A
Rating: 3 out of 5
There is no problem with the site, delivery, transport, or delivery times.
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A
Rating: 4 out of 5
Site fairly well designed, easy to find what you are looking for
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