Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 304 published reviews
5 7 912 85% 4 1 021 11% 3 179 2% 2 81 1% 1 111 1%

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 1, 2, 3 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
Easy navigation
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
I ordered the wired version, but the open/close switch received is not suitable. Waiting for the appropriate item. Other than that, fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2023
More explicit VIDEOS for SLID UP 160 as this one is really not suitable for renovation. No information to make existing doors sliding other than isoplane and we get caught.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2023
Conforms and fast despite the carrier's mistake
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2023
For a first order, everything went well. Service and package tracking impeccable. I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2023
Nothing to report, everything went normally. Thank you for the service
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2023
Very good except for a shipping error but quickly rectified
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2023
Received quickly. Missing the tracking number so it's a bit unfortunate because with tracking it would be perfect
Translated reviews
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 27/10/2023
-
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2023
The quality of the tulip leaves something to be desired, the plastic is fragile.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2023
Fast and compliant delivery.
Product well protected.
Translated reviews
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/10/2023
Overall, it meets the expectations of a reliable online shop. Correct delivery in a reasonable time. Unfortunately, only consultation / answering questions via email is provided. No one was reachable by phone - despite multiple attempts.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2023
Nothing to report, the site is good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2023
Good, but a slightly narrower time slot for delivery would be appreciated.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2023
The site is quite clear and well designed, you can immediately find what you are looking for
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2023
I did not receive the correct product. They are unreachable by phone and do not respond to emails...
Translated reviews
Response from SLID’UP by Mantion
Hello Sir, We do not understand your comment. We received your complaint for delivery error on 12-10 and informed you on Friday 13-10 that the correct products would be shipped on Monday 16-10. Which was indeed done (tracking number of the package sent by post: 2L01142513502). We remain at your disposal for any further information Dominique / SLID'UP customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2023
The person on the phone was efficient and gave good advice. I haven't installed the rails I ordered yet because I need to make modifications (I need to slide one over the other). The delivery was fast but the driver called me in front of my home. While it was stated in the company's email that a call would be made 2 hours before delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2023
Overall I am satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2023
Delivery delayed by one day compared to the scheduled date. Good product, well packaged and set up without any problem.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2023
An item was missing from the order. Problem resolved quickly. Product well packaged.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
No problem, order arrived complete and in good condition. Perfect and thank you again
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2023
Received THE LOCK BUT NOT THE KEY
Translated reviews
Response from SLID’UP by Mantion
Hello, Following your complaint, we have sent you a new lock kit as we do not have separate keys. Best regards Dominique / SLID'UP Customer Service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
correct site, easy to use
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2023
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2023
%O
%+
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2023
Order received quickly and well packaged.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2023
A bit confusing: products should be grouped by usage and for the same product have different color and size options.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2023
Well-documented site, easy to order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2023
Response to my expectations, I had to reorder a wheel because one broke after being installed a few months ago
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2023
Delivery times just a bit long because I live less than 30km from the company and the part was delivered in 5 days. I should have gone to pick it up directly to avoid the €5 delivery fee if I had known the company was in Genlis
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2023
Fast delivery, simple and efficient website but the order arrived incomplete ...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2023
Quick order preparation and shipping
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2023
Very good product and easy to install.
A small issue during delivery with the carrier's communication but this was well followed up and resolved by slid’up. I am very satisfied and highly recommend this company.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2023
compliant delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2023
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2023
It would be good to indicate the number of brackets needed to fix the rail. Otherwise, very good site!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2023
It’s the 27th and I still haven’t received my order placed on July 4th???
Translated reviews
Response from SLID’UP by Mantion
Hello Sir, We apologize for this delivery delay. We regret this situation which is due to a problem with the carrier. As of today, the package is in transit. We are inquiring with the carrier to specify the expected delivery date. We will keep you informed by email as soon as we have a response from them. Best regards, Dominique / SLID'UP customer service
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 10/07/2023
Everything okay, happy to do it again
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2023
Carrier chosen by Mantion DPD expensive and ineffective.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/07/2023
The rail arrived bent at the end over 20 cm.
The only unprotected part
Translated reviews
Response from SLID’UP by Mantion
Hello Sir, We have noted your comment. We have a customer service and can replace damaged (and/or missing) items in our kits during transport. To do this, you must send us a complaint by email and photos of the non-compliant part. We remain at your disposal Best regards Dominique / SLID'UP Customer Service
We use cookies for audience measurement and improving user experience.