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A
Rating: 4 out of 5
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Customer reviews of SLID’UP by Mantion
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 9 304 published reviews
Summary of reviews
The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Reviews 1, 2, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
Smooth process
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A
Rating: 4 out of 5
The product meets my request. However, the delivery time is too long
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V
Rating: 4 out of 5
Very nice and competent people!
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
GOOD THE RAILS ARE WELL PROTECTED DURING SHIPMENTS
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A
Rating: 4 out of 5
All good except for the high shipping costs for an ultra-light order.
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A
Rating: 1 out of 5
Very bad experience, 3 weeks for an order to travel 15km, due to a relay point temporarily closed. Poor communication as there was no order tracking: no response to emails, difficulties in reaching customer service by phone, unfulfilled promises of callbacks. This is quite hypocritical for a customer service that emphasizes listening on the website. A commercial gesture would be the least they could do.
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A
Rating: 3 out of 5
For this order it's perfect, but for the previous one, 7 pieces were missing that I unfortunately noticed too late.
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A
Rating: 4 out of 5
The item seems reliable and the sliding elements are very quiet
The delivery was very fast.
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The delivery was very fast.
A
Rating: 4 out of 5
Very good packaging of the rails.
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V
Rating: 4 out of 5
Could not be forwarded by the shipping company on the first attempt as something went wrong. The friendly and accommodating staff at the door system shop solved the problem immediately. Prompt delivery on the 2nd shipment.
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A
Rating: 4 out of 5
Delivery delay: Informed the day before by the delivery company for the next day. Nothing, I called the delivery person that same day not seeing anything coming in the evening. The material was delivered the next day. The material is suitable for my order, serious company received in good condition. Assembly done, works perfectly.
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A
Rating: 4 out of 5
Speedy delivery, secure packaging, and product as described. Only complaint is I did not receive any correspondence after my order other than the typical “your order has been received.” I was surprised when is arrived because I did not receive an order confirmation or shipping email.
Response from SLID’UP by Mantion
Thank you for your feedback Max! I am very sorry you did not receive our automatic email about the shipping information. Did you check your spam box? SLID'UP Team
A
Rating: 4 out of 5
Delivery as promised. Product is excellent, but instructions no so great.
Response from SLID’UP by Mantion
Thank you for your feedback George! SLID'UP Team
A
Rating: 1 out of 5
We never received the order!
Response from SLID’UP by Mantion
David, regarding your exchange with our customer service, you will receive an email from Verified Review to update your review.
A
Rating: 3 out of 5
Torn packaging and twisted crank rod.
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A
Rating: 4 out of 5
Website is good.
Response from SLID’UP by Mantion
Thank you for your feedback Andre! SLID'UP Team
V
Rating: 4 out of 5
everything is great, always again
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A
Rating: 3 out of 5
Made a large purchase just a week before they had a sale, so feeling like I lost out on a good chunk of money.
Response from SLID’UP by Mantion
Thank you for your feedback Lev, we are sorry about this. SLID'UP Team
A
Rating: 3 out of 5
Great site, very good products, packaging for lengths under 1.30m is excellent. However, for the 3m kit, it is impossible for it not to arrive bent given the "DIY" for packaging. I was well warned of the consequences if there was a problem so I accept but it's a shame. The rest seems very very good.
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A
Rating: 4 out of 5
satisfied
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V
Rating: 4 out of 5
Fast delivery, good quality, everything fit
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
This is a good product and easy to put order online. Delivery is fast too. Sometimes it is difficukt to get the customer service by phone, but online service is quick.
Response from SLID’UP by Mantion
Thank you very much for your feedback Xiaoying! We are very sorry that you had trouble contacting us. SLID'UP Team
A
Rating: 4 out of 5
Good. Corresponds to my request. Deadline respected.
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A
Rating: 4 out of 5
Vert good Easy to install
Response from SLID’UP by Mantion
Thank you for your feedback Jean-Louis! SLID'UP Team
A
Rating: 4 out of 5
Site navigation and searching could be improved. Online availability of WRITTEN directions amplifying those enclosed would be helpful.
Response from SLID’UP by Mantion
Thank you for your feedback Paul! SLID'UP Team
A
Rating: 4 out of 5
Easy to order
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A
Rating: 4 out of 5
Conforms to the order
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A
Rating: 1 out of 5
Very dissatisfied Product never received, the site does not respond to refund requests
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A
Rating: 4 out of 5
the site is good, no problem
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A
Rating: 1 out of 5
Very dissatisfied Product never received, the site does not respond to refund requests
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A
Rating: 1 out of 5
Very dissatisfied Product never received, the site does not respond to refund requests
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A
Rating: 4 out of 5
Product not yet installed but apparently, compliant and of quality, to be confirmed but I am not worried.
Product perfectly packaged despite an excess of plastic.
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Product perfectly packaged despite an excess of plastic.
A
Rating: 4 out of 5
NOT user-friendly enough
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A
Rating: 4 out of 5
The order process is smooth and efficient. Shipping was very prompt.
The organization of all the extra/optional parts could be improved to make the order process simpler by grouping them on one page rather making the customer jump around the web site.
The organization of all the extra/optional parts could be improved to make the order process simpler by grouping them on one page rather making the customer jump around the web site.
Response from SLID’UP by Mantion
Thank you for your feedback Donald! SLID'UP Team
V
Rating: 2 out of 5
It's okay!
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V
Rating: 4 out of 5
Everything is great and fast!
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A
Rating: 3 out of 5
Hello, just a false note on the delivery which was supposed to be at home. And my package ended up at a relay point.
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