Customer reviews of SLID’UP by Mantion

L'entreprise est située à 5 minutes de chez moi. On m'exige toutefois de payer la pleine livraison et refuse que j'aille moi-même chercher le produit. Même chose pour le retour

Very basic packaging, the products are not protected.
Just plastic wrap around the products, it's light

not applicable.

Good, no problems to report.

Good responsiveness from customer support

I had trouble finding the abacus to check if the system was suitable for my rather thick shutters. Otherwise, order received quickly and very well packaged

I purchased the soft close unit but the CSR did not tell me that it only works with there track the unit was useless to me

Product quality was great. The written directions were poor. Had to resort to YouTube video and even that wasn't a clear explanation.

fits

They should provide a better return policy

The aluminum profiles were not packaged correctly, without protection on them, which caused a scratch, hitting them. In conclusion, they could not be used.

very good

*********

The site and the order were great, nothing to complain about, I recommend, however, the GLS transport is a disaster, they do not respect delivery dates without warning, of course I managed to contact them only to be told that they had not shipped my package... I therefore advise changing carriers. For this reason, I might not order from this site again

The product itself seems correct, we'll see over time, but they didn't include the right number of screws, missing 4 per wardrobe, a bit stingy, and the manual doesn't mention the two seals, not great either

Nothing to report, clear site, fast shipping

Packaging and shipping perfect

The site was easy to use and the instructional video was helpful.

The site and service were very good.

Product is definitely 5 stars. Last order was missing parts, I contacted them and they over nighted them down to me. Excellent customer service.
I am waiting on a small refund offered to me for an issue with an earlier order, hence the 4 star review.

Choice, correct price, fast delivery

As other slidup products the hardware is excellent and easy to install. The only negative is that I could not purchase the sliding hardware separately from the pocket door hardware, which is what I wanted. Please offer your rails and rollers separately in the future.

Delivery was a little longer than expected. but otherwise good service and excellent product.

All Good

Thank you for your responsiveness to satisfy a second delivery without problems and a quick processing, following a first order quickly delivered but a defective receipt and package.

I paid a lot of money for a product that I can not use, I also paid for shipping I believe and to return it I have to spend more than the original purchase for shipping to return them. All other businesses pay for return shipping, your company does not. I will not tell anyone about this company nor will I ever make another purchase.

fast

Wide selection of products at interesting prices

Perfect, easy to install, good material, I recommend this site for its seriousness

Compliant with the order.

This company sent a completely wrong product on my initial order. Customer service was easy to deal with to correct the order. However, they would not ship the wrong product back to them due to shipping cost. Now I am stuck with figuring out how to get rid of a bulky track system that I don't want.

not installed yet

works good

The website is easy to navigate and products are presented in a relatively logical manner.

The order management was perfect but the shipping costs are too high and not proportional to the item purchased. €5.90 for a bag of stops < €8.00 is too expensive.

explicit site

The goods were delivered by UPS, but 50 house numbers away, we had to take care of the package ourselves and pick it up, as UPS was not able to do so. Furthermore, the cover of the running rail was bent. We fixed it ourselves. Once and never again, the delivery was also 1.5 weeks later than expected.

Good goods, fast delivery.

Delivery faster than indicated.

Not being able to give an opinion for now since I have not yet received the goods, I would just like to point out after ordering on your site, I put a small note in the reserved box that I wanted a departure of the goods at the beginning of January because I could not receive it this end of the year, I received an email that the goods were in the process of being shipped on December 24, I called your friendly services to postpone the departure if it was still possible, in doubt the person I spoke to on the phone was supposed to keep me informed, I was never contacted again neither by email, nor by SMS, nor by email, I don't even know if it has been delivered knowing that carriers often do anything, it is a fragile package, I would not want it to arrive damaged. Disappointed by this lack of communication and remaining in the blur. I hope everything will go well. Best regards. Vincent