The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
fast delivery,easy installation,but the remote control does not work more than 1 meter,quite disappointing.
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback and we note the problem encountered.
The operation you describe is not normal. We invite you to contact our technical support, who can assist you in finding a solution.
Best regards
Dominique / SLID'UP Customer Service
C
C. D.
Rating: 1 out of 5
following a purchase from 12/05/2026
The product was correct, but the delivery was catastrophic. GLS is really an incompetent company. They went around in circles for five days without delivering, and finally dropped the package at a depot in the neighboring city.
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback.
We are pleased to learn that the product meets your expectations.
However, we are sorry that the delivery caused inconveniences.
We understand your disappointment and take your comments into consideration to improve the quality of our deliveries.
We thank you for your understanding.
Sincerely
Dominique / SLID'UP Customer Service
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Christian V.
Rating: 4 out of 5
following a purchase from 04/05/2026
Thank you very much, everything went super. The only downside is the delivery with GLS, bad experience, this time it went well.
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Ludovic M.
Rating: 4 out of 5
following a purchase from 01/05/2026
Technically nothing to say, very good material and simple assembly instructions. 1 star less because the color of the posts and the upper rail were pinkish white, not white. The lower rail was indeed white. I gave it a spray paint to uniformize everything.
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Mikołaj P.
Rating: 1 out of 5
following a purchase from 23/04/2026
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Benoit L.
Rating: 4 out of 5
following a purchase from 05/05/2026
The website is a bit confusing to find the options
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Martin S.
Rating: 2 out of 5
following a purchase from 03/05/2026
Delivery was not complete. Unfortunately, the floor guide for the sliding door was not included.
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Rémi F.
Rating: 2 out of 5
following a purchase from 03/05/2026
Very very simple equipment for 80 euros, I expected something more sophisticated
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback.
We are sorry to learn that the product did not meet your expectations.
We strive to offer products that provide the best value for money and take your comments into consideration.
We remain at your disposal for any further requests.
Best regards
Dominique / SLID'UP Customer Service
M
Martin L.
Rating: 1 out of 5
following a purchase from 01/05/2026
I did not accept the package because it arrived bent.
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback.
We are sorry that your package arrived damaged. We understand your decision to refuse it and apologize for this inconvenience.
In the meantime, a new item has been shipped as a replacement.
Best regards
Dominique / Customer Service SLID'UP
L
Luc C.
Rating: 2 out of 5
following a purchase from 29/04/2026
The plastic sliding systems for lower furniture doors up to 9 kg slide poorly. The doors tend to get stuck.
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for sharing your feedback.
We are sorry that the sliding does not meet your satisfaction. This type of problem is generally related to an adjustment or an installation that requires tweaking.
Please feel free to send us some photos or a video. We can then help you find a solution.
Best regards
Dominique / Customer Service SLID'UP
G
Gaetan A.
Rating: 1 out of 5
following a purchase from 27/04/2026
Package is opened, lost screw nut washer. Email sent to your services still without response
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Response from SLID’UP by Mantion
Hello,
We are sorry that your order was delivered incomplete due to an incident that occurred during transport.
We also apologize for the delay in processing your complaint.
We remain at your disposal for any further information.
Best regards
Dominique / Customer Service SLID'UP
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Frank S.
Rating: 4 out of 5
following a purchase from 19/04/2026
Overall impression is okay, some technical understanding and skill are a prerequisite for success
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Alexandra H.
Rating: 2 out of 5
following a purchase from 13/04/2026
The small order screws (Reinforced wall mounting bracket for SLID'UP) being unpackaged in the package, "free electrons", were lost during transport (twice in a row)! Too bad because the material is of good quality!
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Response from SLID’UP by Mantion
Hello Madam,
We are sorry that your order was delivered incomplete due to an incident that occurred during transport.
The missing parts have since been shipped.
We apologize for this inconvenience and remain at your disposal for any further information.
Best regards
Dominique / SLID'UP Customer Service
D
Dominique L.
Rating: 4 out of 5
following a purchase from 18/04/2026
Satisfied with the engine, well done, a bit fragile in the electronics, satisfied with the technicians, provides good information and the repair, thank you
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Jean Michel R.
Rating: 2 out of 5
following a purchase from 13/04/2026
Very good
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Guy P.
Rating: 3 out of 5
following a purchase from 09/04/2026
No problem with the product. Problem with the GLS delivery postponed for 3 consecutive days.
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Maurice M.
Rating: 4 out of 5
following a purchase from 28/03/2026
quick good to more
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Ed J D.
Rating: 2 out of 5
following a purchase from 07/04/2026
when asked if i was satisfied with my shopping experience, i would reply "yes and no". the yes's are that the product delivered was correct and arrived quickly. The no's are that the packaging was done poorly in that the bristles were crushed to the point that at first i thought the product was unusable. it appears that someone just wrapped the 18-foot length around their hand and stuffed it in the bag and then into the envelope. i spent many hours straightening out the bristles and had to fabricate a jig on my worktable to "fix" them. i basically had to press them out to be straight which took several days because i had to do it in 6 foot sections, and i had to leave them in the jig overnight. i was surprised at how limp the bristles were. i expected them to be stiffer. they did end up working ok for my application, but i will not use them again. i have a recurring requirement for a brush seal to be used on retractable screen doors where the seal clearance is greater than 5/8 of an inch. your product is perfect in that the spine is 3/16" wide and the brush length is 1 inch. if you manufactured the same product with a much stiffer bristle, and ideally to 1-1/8" and it were black, you would have a very marketable product that would be useful to installers of these types of large retractable screen systems. it would not necessarily need to have adhesive backing as the 3/16" spine can be pressed into the slot of some retractable screen systems, notably, the phantom brand retractable screen system. for now, i will keep searching for a supplier for my application.
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Serge C.
Rating: 3 out of 5
following a purchase from 03/04/2026
I would like the invoice and the warranty period
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your message.
The information regarding your invoice as well as the warranty period has been sent to you by email.
We remain at your disposal if you need further clarification.
The SLID'UP Customer Service
B
Bharat M.
Rating: 4 out of 5
following a purchase from 03/04/2026
Four star
R
Roland L.
Rating: 3 out of 5
following a purchase from 29/03/2026
The remote control I ordered does not work with the RTS motor either in the order
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback.
After verification, the ordered remote control is only compatible with older versions of motorization.
As a commercial gesture, a prepaid return label has been sent to you to proceed with the return and refund of the item.
Best regards
The SLID'UP Customer Service
V
Vincent D.
Rating: 4 out of 5
following a purchase from 30/03/2026
Ras
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Christopher D.
Rating: 1 out of 5
following a purchase from 28/03/2026
I have not received my order.
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Frederic G.
Rating: 3 out of 5
following a purchase from 30/03/2026
Hello, my package arrived damaged. Double door rail crushed at the end over 30 cm.
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Response from SLID’UP by Mantion
Hello Sir,
We have a dedicated after-sales service. If the item has a defect, it can be replaced under our after-sales procedure.
We invite you to send us your complaint by email so that we can process your request as soon as possible.
We also thank you for specifying whether the package was damaged upon receipt and if any reservations were made with the driver during delivery.
We remain at your disposal for any further information.
Best regards,
The SLID'UP Customer Service
M
Matthias G.
Rating: 4 out of 5
following a purchase from 15/03/2026
Ordering, delivery, and phone consultation were great. Please improve the assembly instructions with these tiny pictures. A bit of old-fashioned explanatory text would also be very helpful. After all, we customers are not illiterates.
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Volker K.
Rating: 4 out of 5
following a purchase from 17/03/2026
The goods are flawless. However, the correct package only arrived on the second attempt. The customer service was also prompt and friendly. But it always involves unnecessary extra effort when the goods are not delivered correctly.
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Fabrice D.
Rating: 4 out of 5
following a purchase from 09/03/2026
Perfect packaging rigid rail bearing could be even quieter for bedroom door excellent height adjustment system, the keys do not pass, a bit expensive but the quality is there I recommend
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Jacques B.
Rating: 1 out of 5
following a purchase from 04/03/2026
Handles not packed, not protected so received with bumps and aesthetic defects
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Response from SLID’UP by Mantion
Hello Sir,
We regret that the products received are not in good condition.
Of course, we can proceed with the replacement if you wish. In this case, please send us a message in response to the confirmation email of your order.
We remain at your disposal for any questions or clarifications.
Best regards
Dominique / SLID'UP Customer Service
C
Claude B.
Rating: 4 out of 5
following a purchase from 02/03/2026
Very good
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Stephane C.
Rating: 3 out of 5
following a purchase from 03/03/2026
I would have liked to have a time slot for delivery to avoid losing half a day waiting. Many delivery people give a 2-hour window for the rest
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Alexandra G.
Rating: 2 out of 5
following a purchase from 03/03/2026
I sent an email for an exchange for a higher range but no news
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Response from SLID’UP by Mantion
Hello Madam,
We apologize for the delay in responding to your request for an exchange to a higher range.
In the meantime, your request has been taken into account and the return file is being processed.
The refund will be made today.
Sincerely,
The Customer Service SLID'UP by MANTION
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Séverine G.
Rating: 4 out of 5
following a purchase from 25/01/2026
Not easy to navigate among the different versions of rails, brakes, etc. despite a very responsive customer service.
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Jean-Luc N.
Rating: 4 out of 5
following a purchase from 02/03/2026
Hello, indeed the paper manual is very brief, but with the video we manage. Modification of an old wooden door to save space in my bathroom.
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Michel G.
Rating: 4 out of 5
following a purchase from 26/02/2026
Very good material and fast delivery within the deadlines. Highly recommended
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Robert C.
Rating: 4 out of 5
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Pierre-Henri D.
Rating: 4 out of 5
following a purchase from 24/02/2026
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Jeremie F.
Rating: 4 out of 5
following a purchase from 15/02/2026
ok
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Philippe B.
Rating: 4 out of 5
following a purchase from 07/02/2026
Hello, generally satisfactory product but with a ceiling mount and a door adjustment at the highest point so that the strip hides the system, the provided mounting screws block the passage of the carts. Either the screw holes in the rail need to be milled, or the length of the suspension nuts needs to be shortened.
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Philippe C.
Rating: 2 out of 5
following a purchase from 11/02/2026
Hello, Not very satisfied with 2 sleeves I can't screw the small screws. Regards
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Jpaul V.
Rating: 1 out of 5
following a purchase from 10/02/2026
Fast delivery and very well packaged parts.
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