The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Hello, Everything went well when placing the order with you, however I noticed that the same part was 50€ cheaper on Amazon. I have already bought 30 motors from you in 4 years and already 2 motors are out of order. Given the price of the motors, I will make my next purchase on Amazon. A loyalty program would have been welcome.
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Response from SLID’UP by Mantion
Hello Sir,
Following your feedback, we were surprised by your comment, as the prices on our site slidup.fr and on partner marketplaces are usually identical.
After verification, it turned out that a pricing integration error had occurred on the Amazon platform. This has now been corrected and the displayed price is now identical to that of slidup.fr.
We remain at your disposal for any further information.
Best regards,
Dominique / SLID'UP Customer Service
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Jã¶Rg H.
Rating: 4 out of 5
following a purchase from 03/02/2026
Everything is fine
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Paulin G.
Rating: 4 out of 5
following a purchase from 30/01/2026
It would be helpful to offer spare parts directly to the customer when purchasing the engine rather than in the description.
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Axel F.
Rating: 4 out of 5
following a purchase from 12/01/2026
I have ordered a system here before that works well. Therefore, my selection and order were clear and simple
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Thomas G.
Rating: 4 out of 5
following a purchase from 22/01/2026
I did not engage with the homepage.
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Christian B.
Rating: 4 out of 5
following a purchase from 29/01/2026
Well-thought-out product but expensive
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Laurent M.
Rating: 1 out of 5
following a purchase from 27/01/2026
The lock kit received was not in good condition, a plastic piece was broken. I don't know if I will be able to install the handle as it is.
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Response from SLID’UP by Mantion
Hello Sir,
We are sorry to learn that the product arrived damaged.
We have a Quality Service: if the product turns out to be non-compliant, it is entirely possible to proceed with its replacement.
We remain at your disposal for any further information.
Best regards,
Dominique / The SLID'UP Customer Service
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Joseph G.
Rating: 3 out of 5
following a purchase from 27/01/2026
Listening staff, fast delivery, reasonable prices.
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Régis R.
Rating: 4 out of 5
following a purchase from 24/01/2026
Delivered quickly and with the ordered material
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Claude S.
Rating: 4 out of 5
following a purchase from 22/01/2026
very serious company
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Tom G.
Rating: 2 out of 5
following a purchase from 25/01/2026
The gap between the doors is too large, looks quite silly, the further door needs to be milled, then the upper guide is really unusable due to zero tolerance, 1 mm difference and it rubs, better to build something yourself and use a profile for example
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Bruno C.
Rating: 4 out of 5
following a purchase from 19/01/2026
Delivery was compliant and fast. One item was missing (omission during the preparation of the package) and the company was professional and responsive in its corrective action. I recommend and expect the same quality after the installation of the equipment.
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Alexis V.
Rating: 3 out of 5
following a purchase from 22/01/2026
Before, the support brackets were in the pack, now they are optional. They were anodized and deburred, now they are not. The wheels are of a lower quality than what I had in the past. I find it a shame, however, very well packaged.
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Jean- Michel A.
Rating: 3 out of 5
following a purchase from 21/01/2026
The availability of spare parts is a big plus, however I find the prices too high.
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Response from SLID’UP by Mantion
Hello,
Thank you for taking the time to leave a review.
We understand your comment about the prices: we select reliable parts that are available quickly.
We remain attentive to your comments and regularly work to offer the best possible prices.
Best regards
Dominique / SLID'UP Customer Service
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Angela J.
Rating: 4 out of 5
following a purchase from 19/01/2026
Fast delivery, as always. However, you could adjust the size of your package to the products shipped. I received a large package for a very small bag of sleeves...
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Guido S.
Rating: 4 out of 5
following a purchase from 18/01/2026
Delivery was fast and reliable
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Pierre S.
Rating: 4 out of 5
following a purchase from 15/01/2026
everything is fine except that the delivery person didn't even ring the bell to deliver to me while I was present and went straight to drop it off at the pickup point
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Philippe B.
Rating: 4 out of 5
following a purchase from 15/01/2026
.
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Steph B.
Rating: 4 out of 5
following a purchase from 13/01/2026
Very good site, complete. Too bad that some items are not offered individually.
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Miguel G.
Rating: 4 out of 5
following a purchase from 14/01/2026
Very good quality products, delivery less professional
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Petra S.
Rating: 3 out of 5
following a purchase from 14/01/2026
When ordering pre-assembled goods, everything fits. But individual parts/accessories are really problematic, at least with the rollers. I have already ordered the wrong running rollers for the second time. At least for the double-track rails, hints or similar would be helpful... otherwise top...
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Camille G.
Rating: 1 out of 5
following a purchase from 12/01/2026
poor quality
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Robert B.
Rating: 4 out of 5
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Emeric L.
Rating: 4 out of 5
following a purchase from 08/01/2026
Delivery is quite fast for a product that measures 2.50 m long. I hope the product will be up to par. At first glance seems quite fragile.
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Rémy G.
Rating: 4 out of 5
following a purchase from 05/01/2026
I appreciate your responsiveness following a request for information. Despite a slightly long delay, I understand during the end of the year period and the bad weather.
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Pierrette C.
Rating: 4 out of 5
following a purchase from 20/12/2025
Very good thank you
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Peter E.
Rating: 4 out of 5
following a purchase from 20/12/2025
Very informative and helps a lot in choosing the product you really need. However, I couldn't find assembly instructions (for slidup 130 and 230). I only found them on YouTube. And of course also as part of the delivery.
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Henri D.
Rating: 4 out of 5
following a purchase from 11/12/2025
order quickly shipped. Small downside, packaging damaged by the rod causing the loss of a washer and a screw. Nothing dramatic.
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Gilles J.
Rating: 4 out of 5
following a purchase from 10/12/2025
Fast delivery!
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Etienne L.
Rating: 2 out of 5
following a purchase from 03/12/2025
I didn't think the attachments were plastic.
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for taking the time to leave a review.
However, it is clearly indicated in the product designation "Removable polyamide pad for rails SU1905 and SU1906".
The fact that the pads are made of polyamide does not undermine the quality of the product or its longevity, as long as the weight recommendation per panel is respected (5-year warranty).
We remain at your disposal for any questions.
Happy end of year celebrations.
Best regards,
The SLID'UP Customer Service
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Gwendoline T.
Rating: 3 out of 5
following a purchase from 24/11/2025
Fast shipping, simple fastening system. The rail allows for smooth rolling. Big downside, the system is indicated as being silent which is not the case at all. We chose it for this reason and are disappointed to have spent this amount on a system that is not. This also includes the slow closer, practical but noisy.
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Robert M.
Rating: 4 out of 5
following a purchase from 19/10/2025
Great product though the instruction manual was overly basic and the online video was not much better.
Response from SLID’UP by Mantion
Thank you for your feedback. Best regards! slidup team
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Jean-Baptiste M.
Rating: 4 out of 5
following a purchase from 23/11/2025
Product conforms, careful packaging. Shipping costs a bit high for an item of a few grams and standard postal delivery...
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Eric N.
Rating: 2 out of 5
following a purchase from 21/11/2025
The product does not suit what I want to do. I would like to return it to get a more suitable product from your range. Best regards
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Response from SLID’UP by Mantion
Hello Eric,
Thank you for your feedback. We were sorry to learn that the product did not meet your expectations.
Following the return of this item, we confirm that the refund was processed on December 12.
Best regards,
Dominique / SLID'UP by Mantion
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Gilles P.
Rating: 4 out of 5
following a purchase from 20/11/2025
Cool.
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Antoine G.
Rating: 3 out of 5
following a purchase from 16/11/2025
The slid'up 110 and 120 rails are very good. The only downside is the "spare parts" or the option to buy a single rail. Only 180 or 194 cm are offered... to have my doors on 3 rails, I needed 240cm... You could offer 180 or 300, at least we can cover what we need... Having already bought a double rail in 240, in my case, I had to buy a complete 240 cm kit, it cost me much more to buy the complete kit since I already had everything I needed in terms of wheels/stoppers... Buying 2 rails of 180 did not appeal to me due to the junction which is never perfect and could cause a slight snag and thus noise. Too bad for that...
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Jakub K.
Rating: 4 out of 5
Fast. However, the soft-close mechanism has no assistance for opening.
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Alain C.
Rating: 1 out of 5
following a purchase from 16/11/2025
THE PACKAGE WAS OPENED AND SOME PARTS WERE MISSING
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Response from SLID’UP by Mantion
Hello Sir,
We are sorry to learn that your package arrived open and that parts are missing.
We invite you to send us a claim by email so that we can take the necessary steps and send you the missing parts.
Best regards
The SLID'UP Customer Service
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Heather M.
Rating: 4 out of 5
following a purchase from 28/10/2025
Well engineered and instructions were good but not great. Wooden header was shorter than the metal rail which resulted in me needing to undo and redo some work.
Also, I suggest making the opening about an 1/2"-1" larger than recommended to prevent the door hiding the frame when opening and to accommodate fine tuning with the door stoppers (which are great).
Response from SLID’UP by Mantion
Hello, Thank you for your thoughtful review and feedback. We appreciate your insights regarding the dimensions and instructions, as they help us improve our products for all customers. Best regards. slidup team
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Jean Michel R.
Rating: 4 out of 5
following a purchase from 08/11/2025
Very good
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