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C
Rating: 3 out of 5
a bit disorganized
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Customer reviews of SLID’UP by Mantion
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 9 304 published reviews
Summary of reviews
The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Reviews 1, 2, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Easy search and order placement without problems. When the password is forgotten, the reset request does not work. Need to call customer service. Which is very efficient.
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N
Rating: 4 out of 5
Brush of poor quality and appearance, color too light
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J
Rating: 4 out of 5
Product conforms to the order......clear site.....the heads of the rail screws should be less prominent.. round heads can touch the bottom of the sliding doors
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R
Rating: 4 out of 5
Customer service was great when I made a mistake in my order.
Response from SLID’UP by Mantion
Hello! Thank you for sharing your experience with us. We're glad to hear our customer service team was able to assist you with your order mistake. Your feedback is invaluable, and we’re here to help if you need anything else in the future. Have a wonderful day! slidup.com team
M
Rating: 4 out of 5
Not installed yet to see over time.
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N
Rating: 4 out of 5
The site is clear, super delivery and article compliant
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J
Rating: 4 out of 5
Well delivered quite quickly
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R
Rating: 4 out of 5
Hello,
Material received on time and well packaged
Seems to be of good quality
The instructions at first glance seem accessible
Now to install all this and see the result and quality in use.
Ps: good feedback on phone exchanges to understand and reassure.
Raphaël
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Material received on time and well packaged
Seems to be of good quality
The instructions at first glance seem accessible
Now to install all this and see the result and quality in use.
Ps: good feedback on phone exchanges to understand and reassure.
Raphaël
W
Rating: 4 out of 5
I am generally satisfied with this sliding rail kit: the whole seems solid and the system works well once installed. However, the instructions are quite basic and lack clear explanations, which complicates assembly a bit. Additionally, the brackets and screws are delivered loose in the package, which doesn't help with organization. Another point to watch: the sliding parts that attach to the door are plastic, and I wonder about their long-term durability. Nevertheless, good value for money if you are somewhat handy.
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M
Rating: 3 out of 5
I ordered this kit to replace a faulty motor on one of my existing motors. I preferred to buy this complete kit for 390€ because the price of a single motor at 200 euros quickly calmed me down! If another were to fail, I wouldn't regret it! Personally, I find the price of spare parts too high.
It's a shame because with my 8 kits purchased previously, I appreciated the seriousness of the company, its good quality-price ratio, and its responsiveness to comments and product improvements.
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It's a shame because with my 8 kits purchased previously, I appreciated the seriousness of the company, its good quality-price ratio, and its responsiveness to comments and product improvements.
T
Rating: 1 out of 5
package not received, returned to sender without reasons. the delivery was rescheduled, then absence of delivery and return to sender, without the carrier contacting me. no feedback from slid up for now, to return the ordered product or refund me.
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Response from SLID’UP by Mantion
Hello Madam, Thank you for your message. We fully understand your disappointment regarding this situation, and we kindly ask you to accept our apologies for this inconvenience that is beyond your control, as well as ours. Indeed, the carrier has confirmed to us that the package was damaged during transport and deemed undeliverable, which resulted in its return without prior notification – neither to you nor to our service. We regret this lack of information and will take the necessary steps to prevent this from happening again. Best regards, Dominique / SLID'UP Customer Service
M
Rating: 2 out of 5
a delivery error because I received 6 rail supports out of the 7 normally present... I hope this will be enough to hold my door ...
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Response from SLID’UP by Mantion
Hello, Thank you for taking the time to leave a comment. We apologize for this delivery error. It would have been preferable to inform us as soon as you received it, so that we could send you the missing part as soon as possible. If you would like to receive this part, we are of course at your disposal to arrange its shipment. Best regards, Dominique / The slidup.fr team
S
Rating: 4 out of 5
Up to what I wanted.
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S
Rating: 4 out of 5
Everything is ok.
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M
Rating: 1 out of 5
I'm not very happy with the delivery, too much delay, I trusted this service a lot but in the end they upset me, they made me lose the day for placing the part I bought from you. In the end, I didn't do it, I set it aside, I lost my workday and I wasn't paid.
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P
Rating: 1 out of 5
Still nothing received. The GLS delivery person says they put my package in Looker since 08/07, but I never received an email or SMS with an identifier and password… so impossible to retrieve it. Impossible to reach GLS on the weekend and tomorrow is a holiday on 14/07. So I'm lost and I've been living in darkness for over 12 days because my roller shutter is broken in the closed position.
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S
Rating: 4 out of 5
Website is quite fast, almost top. Too bad because in the photo there are the goals but not in the package. I have to buy again but now I have to pay shipping costs....
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H
Rating: 4 out of 5
Navigation is quite simple, delivery is quite fast and the package is in perfect condition. Replacement material fits perfectly, quality after-sales service, friendly and very professional.
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P
Rating: 3 out of 5
not always easy to find what you want.... moreover DPD delivery person, a disaster, 3 rescheduling of delivery at 11:30 on the day, so 3 days lost and this does not pose any problem for them
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K
Rating: 1 out of 5
I have shopped several times, the company reacts very quickly when I leave money, but when I wrote about the desire to return one profile, it was silent as if sowing poppy seeds. Well, it is evident that customer satisfaction is not a priority.
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N
Rating: 1 out of 5
Order placed on 20/06, delivery 2 to 3 days but still nothing received after 8 days.
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Response from SLID’UP by Mantion
Hello, We are really sorry to learn that your order, placed on 20/06, and shipped on 23/06 took longer than expected to arrive. After checking the postal tracking site, it is indicated that the package was delivered to your mailbox on Saturday, June 28. If this is not the case, please send us a complaint by email at: [email protected] Best regards, Dominique - The slidup.fr team
S
Rating: 4 out of 5
package arrived open
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L
Rating: 1 out of 5
disgraceful delivery service.
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J
Rating: 4 out of 5
In the package upon opening, I found the low brush missing. Józef Ogórek
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P
Rating: 2 out of 5
Still haven't received my order from June 30, 2025. GLS notified me of delays twice with rescheduled delivery dates...
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K
Rating: 1 out of 5
Package received empty at a pickup point... I therefore refused the package... I am waiting for a refund from you.
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G
Rating: 1 out of 5
Too difficult to give a score. The merchandise seems fine but the system of references to order is very confusing. Do confusing that I apparently ordered the wrong rail. Though it seemed obvious to me that if you order 3 rails they would all be the same size. . I was told it was my fault and returns were not accepted. This treatment, in the modern world of internet ordering is not only unacceptable but also probably illegal in the consumer code.
So, shape up, Slid'up, be amenable, be nice.
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So, shape up, Slid'up, be amenable, be nice.
Response from SLID’UP by Mantion
Dear Sir, Thank you for taking the time to share your feedback. We’re sorry to hear that the product dimensions did not meet your expectations. The additional rail you purchased is unfortunately not compatible with the selected kit. We understand how this may have caused confusion, even though the information provided on our website is fairly detailed. Of course, a return of the wrong product is possible. Best regards Slid'Up Customer Service A return of the item for a refund is possible.
J
Rating: 4 out of 5
Nothing to report, contact with the resale company in Dijon very friendly, attentive and very professional. Thank you to them. As for the product, it should be known. PS: I gave your contact details to a representative in this field and to one of his carpenter artisans (surprised by the quality and price)
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I
Rating: 2 out of 5
Very disappointed I buy directly from the manufacturer, to avoid enriching Leroy Merlin. But unfortunately, I encountered a problem between the size of my carts and the rail, I bought these elements separately in a kit.
I made a mistake in my order, of course, but I left a comment for your staff at the time of the order asking if, following my choice of different products, I would not encounter any issues, but I don't feel like anyone from your side read it, as a result, I managed, spent more time, but thanks to ingenuity I found the solution but not thanks to you.
So really not great your customer service, which does not read comments during orders, I wonder what the point is of writing comments.
Translated reviews
I made a mistake in my order, of course, but I left a comment for your staff at the time of the order asking if, following my choice of different products, I would not encounter any issues, but I don't feel like anyone from your side read it, as a result, I managed, spent more time, but thanks to ingenuity I found the solution but not thanks to you.
So really not great your customer service, which does not read comments during orders, I wonder what the point is of writing comments.
Response from SLID’UP by Mantion
Hello Sir, Thank you for taking the time to share your feedback. We sincerely apologize and fully understand your frustration regarding the incompatibility of the chosen elements and the lack of response to your comment left during the order. Indeed, every comment left by our customers should be carefully read and taken into account. It is clear that this was not the case here, and we sincerely apologize for that. We commend your ingenuity and your ability to find a solution, but it is regrettable that you had to do so without the expected support from us. Your message allows us to reflect on improving our vigilance regarding the handling of customer comments. Please be assured that your feedback is taken very seriously. Best regards, The slidup.fr team
W
Rating: 4 out of 5
Delivery and material are good
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U
Rating: 4 out of 5
A bit difficult to find the right product for my application but in the end it was the right one
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E
Rating: 4 out of 5
Overall satisfied even if I wouldn't necessarily recommend all the hardware on this site.
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P
Rating: 4 out of 5
Good
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O
Rating: 1 out of 5
I’ve tried calling the number that’s posted left messages nothing. I would like to start a return, but there is no way to return it that I can see or on their website. I was looking for a little bit of technical support. That’s all but at this point, I’d like to return it.
Response from SLID’UP by Mantion
Hello, Thank you for bringing your concerns to our attention. We're truly sorry to hear about your experience and understand how frustrating it can be to seek assistance without a response. We value your feedback on the return process and are committed to improving support for our customers. While we cannot address specific return requests here, we encourage you to visit our website for detailed instructions or contact us directly via email or phone. Your satisfaction is important to us. Best regards, SLID'UP Team
C
Rating: 4 out of 5
The products offered are of very good quality, well thought out.
However, it's not easy to place your order to assemble between the different elements of 60kg, 200kg the fixing brackets, the rails, etc. but also fast shipping.
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However, it's not easy to place your order to assemble between the different elements of 60kg, 200kg the fixing brackets, the rails, etc. but also fast shipping.
A
Rating: 4 out of 5
good
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B
Rating: 4 out of 5
Arrived on time in exactly as ordered.
Response from SLID’UP by Mantion
Thank you fror your feedback! SLID'UP Team
F
Rating: 4 out of 5
As described and effective
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N
Rating: 4 out of 5
Hello,
I bought the kit to motorize my roller shutters
Very good product for the price quality ratio.
Easy to install.
In my package, 2 screws for fixing are missing.
Easy adjustment of the up and down
In summary, very happy with the pro
Translated reviews
I bought the kit to motorize my roller shutters
Very good product for the price quality ratio.
Easy to install.
In my package, 2 screws for fixing are missing.
Easy adjustment of the up and down
In summary, very happy with the pro