The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Good product, unfortunately delivery by France Express unable to deliver, had to pick up the packages from the carrier....
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Jacques G.
Rating: 3 out of 5
following a purchase from 02/10/2024
no product information, no manual in French! you have to decipher the info and discover the functions...couldn't find half of it...
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Jean-Luc N.
Rating: 4 out of 5
following a purchase from 24/09/2024
Order received quickly
Excessive price
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Daniel D.
Rating: 3 out of 5
following a purchase from 21/09/2024
Error in delivered product
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Response from SLID’UP by Mantion
Hello Sir, We are sorry for this delivery error. A shipping label has been provided so that you can return the non-compliant item and a procedure has been sent for sending the correct product. We remain at your disposal for any further requests Best regards Dominique / SLID'UP Customer Service
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Christine D.
Rating: 1 out of 5
following a purchase from 08/09/2024
Cannot return product as it costs too much. Company won’t pay to return product.
Response from SLID’UP by Mantion
Thank you for your feedback. My colleague from customer service should have contacted you to solve this issue. We apologize for the inconvenience. SLID'UP Team
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Luc S.
Rating: 4 out of 5
following a purchase from 16/09/2024
Very well designed site, immediate responsiveness and fast delivery time.
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Vincent G.
Rating: 4 out of 5
following a purchase from 13/09/2024
Fast and compliant shipping
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Philippe L.
Rating: 3 out of 5
following a purchase from 15/09/2024
Product a bit lacking in quality!
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Bruno B.
Rating: 3 out of 5
following a purchase from 10/09/2024
Hello, I expected much more 'robust' rails, the fixing system, especially the screws that pass between the rails, are 1 mm too thick and it took us much longer than expected. Timeliness and welcome were top-notch
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Jacques R.
Rating: 4 out of 5
following a purchase from 10/09/2024
Everything is ok
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Jean-Claude P.
Rating: 4 out of 5
following a purchase from 09/09/2024
Easy order. Rather fast delivery.
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Boucif B.
Rating: 4 out of 5
following a purchase from 29/08/2024
Easy to use site
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Eric K.
Rating: 4 out of 5
following a purchase from 04/09/2024
Very good
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Benoit M.
Rating: 4 out of 5
following a purchase from 20/08/2024
Nothing to report except for the quite prohibitive price.
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Helene C.
Rating: 4 out of 5
following a purchase from 24/08/2024
Order arrived on time. The products match what I ordered, I haven't been able to use them yet.
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Pierre-Yves S.
Rating: 4 out of 5
following a purchase from 26/08/2024
Quite easy to install and works well (for 3 days!). Documentation for illiterates lacks precision and is understandable only by those who have already done the installation. Some screws were missing but I used others anyway because the provided ones didn't seem suitable. The device has several adjustment levels that are not explained or known by the sellers, which is a shame: for example, it is possible to adjust the position of the rotation axis of the panel that does not slide (which allows adjusting the necessary depth for the proper opening of the door) but this is not explained anywhere and the min-max limits of this adjustment are not specified. I feel like you can bring this axis to 20mm from the edge of the panel without any problem (which reduces the depth for the door opening to 25mm instead of 45mm). Why not say it?? In short, there is a huge margin for improvement in terms of documentation and accessories!!
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Yvon T.
Rating: 4 out of 5
following a purchase from 19/08/2024
Respect for the product and delivery time, everything you expect from e-commerce.
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Patrick N.
Rating: 4 out of 5
following a purchase from 14/08/2024
Order and delivery okay, no issues to report.
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Laurent S.
Rating: 4 out of 5
following a purchase from 18/08/2024
Very fast shipping and serious packaging.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/08/2024
My rail came in BENT from USPS in the cardboard tube and want a refund!!! How can I get my refund???
Response from SLID’UP by Mantion
Hello Dale, I am very sorry about that. I just sent you an email offering to send you a replacement track, free of charge of course. Let me know! SLID'UP Team
J
Jean-Luc C.
Rating: 4 out of 5
following a purchase from 07/08/2024
Communication with the term table can be confusing as dimension C is the table minus the roller shutter footprint.
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Erwan D.
Rating: 3 out of 5
following a purchase from 07/05/2024
Good, but I missed a -10% offer because it wasn't visible enough, so I take away 2 stars!
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Stéphanie S.
Rating: 4 out of 5
following a purchase from 10/08/2024
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Denis O.
Rating: 4 out of 5
following a purchase from 05/08/2024
Clear offer, fast delivery
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Emeric D.
Rating: 4 out of 5
following a purchase from 06/08/2024
Perfect, only downside: some fixing screws got lost in transit, I had to improvise with what I had to assemble everything.
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Loic R.
Rating: 4 out of 5
following a purchase from 31/07/2024
Very fast delivery. Quality material.
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Gilbert S.
Rating: 4 out of 5
following a purchase from 25/07/2024
Regarding the order, everything went smoothly. Normally the delivery was correct. I am quite satisfied.
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Patrick B.
Rating: 1 out of 5
following a purchase from 11/07/2024
A big delivery problem! They need to change their delivery service! A lost package, a replacement package returned to the sender
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Response from SLID’UP by Mantion
Hello Sir, We regret that the delivery did not go well. In the meantime, your order has been resent through another carrier. We hope everything will go well this time. Best regards Dominique / SLID'UP Customer Service
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Jean-Marie C.
Rating: 4 out of 5
following a purchase from 07/07/2024
Very good and fast
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Jean Philippe L.
Rating: 4 out of 5
following a purchase from 21/07/2024
Quality products at a good price, ultra express shipping.
Customer service accessible by phone and responsive. However, the delivery by Geodis is catastrophic!
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François L.
Rating: 4 out of 5
following a purchase from 16/07/2024
in 5 years, 17% on the same product ordered from Volet-Habitat.
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Emmanuelle G.
Rating: 4 out of 5
following a purchase from 16/07/2024
Fast delivery, product conforms and at a very reasonable price.
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Jean Louis D.
Rating: 4 out of 5
following a purchase from 11/07/2024
Nothing to report, compliant with the order, deadline respected
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Xavier C.
Rating: 4 out of 5
following a purchase from 05/07/2024
Attached flap ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2024
Very good service , communication perfect ,Quick answer .
Response from SLID’UP by Mantion
Thank you very much for your feedback! SLID'UP Team
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Sébastien C.
Rating: 4 out of 5
following a purchase from 06/07/2024
Good
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Philippe E.
Rating: 3 out of 5
following a purchase from 08/07/2024
Ok but I received a 2m rail
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Response from SLID’UP by Mantion
Hello Sir, Thank you for taking the time to leave a review. We are sorry that you did not receive the ordered item. Please send us a complaint by email ([email protected]) so that we can open a non-compliance file and send you the ordered item. Best regards Dominique / SLID'UP Customer Service
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Alain S.
Rating: 4 out of 5
following a purchase from 01/07/2024
Very complete and precise site. Ease of use
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Denis L.
Rating: 3 out of 5
following a purchase from 04/07/2024
1m95 rails delivered without fixing screws.
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