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K
Rating: 1 out of 5
Package received empty at a pickup point... I therefore refused the package... I am waiting for a refund from you.
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Customer reviews of SLID’UP by Mantion
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 9 304 published reviews
Summary of reviews
The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Reviews 1, 2, 3 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Supporting a Canadian Company. Product Shipped and arrived ahead of scheduled date.
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
G
Rating: 1 out of 5
Too difficult to give a score. The merchandise seems fine but the system of references to order is very confusing. Do confusing that I apparently ordered the wrong rail. Though it seemed obvious to me that if you order 3 rails they would all be the same size. . I was told it was my fault and returns were not accepted. This treatment, in the modern world of internet ordering is not only unacceptable but also probably illegal in the consumer code.
So, shape up, Slid'up, be amenable, be nice.
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So, shape up, Slid'up, be amenable, be nice.
Response from SLID’UP by Mantion
Dear Sir, Thank you for taking the time to share your feedback. We’re sorry to hear that the product dimensions did not meet your expectations. The additional rail you purchased is unfortunately not compatible with the selected kit. We understand how this may have caused confusion, even though the information provided on our website is fairly detailed. Of course, a return of the wrong product is possible. Best regards Slid'Up Customer Service A return of the item for a refund is possible.
E
Rating: 5 out of 5
Very good material
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V
Rating: 5 out of 5
Fast and efficient
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I
Rating: 2 out of 5
Very disappointed I buy directly from the manufacturer, to avoid enriching Leroy Merlin. But unfortunately, I encountered a problem between the size of my carts and the rail, I bought these elements separately in a kit.
I made a mistake in my order, of course, but I left a comment for your staff at the time of the order asking if, following my choice of different products, I would not encounter any issues, but I don't feel like anyone from your side read it, as a result, I managed, spent more time, but thanks to ingenuity I found the solution but not thanks to you.
So really not great your customer service, which does not read comments during orders, I wonder what the point is of writing comments.
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I made a mistake in my order, of course, but I left a comment for your staff at the time of the order asking if, following my choice of different products, I would not encounter any issues, but I don't feel like anyone from your side read it, as a result, I managed, spent more time, but thanks to ingenuity I found the solution but not thanks to you.
So really not great your customer service, which does not read comments during orders, I wonder what the point is of writing comments.
Response from SLID’UP by Mantion
Hello Sir, Thank you for taking the time to share your feedback. We sincerely apologize and fully understand your frustration regarding the incompatibility of the chosen elements and the lack of response to your comment left during the order. Indeed, every comment left by our customers should be carefully read and taken into account. It is clear that this was not the case here, and we sincerely apologize for that. We commend your ingenuity and your ability to find a solution, but it is regrettable that you had to do so without the expected support from us. Your message allows us to reflect on improving our vigilance regarding the handling of customer comments. Please be assured that your feedback is taken very seriously. Best regards, The slidup.fr team
V
Rating: 5 out of 5
Clear and understandable
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S
Rating: 5 out of 5
5 stars for Slid’up but only 2 for the delivery by GLS! I was able to easily identify the parts I needed on the site. Everything is well detailed and explained. Fast shipping, very well packaged and protected, everything arrived in perfect condition.
GLS is less reliable! My delivery was postponed without explanation, I had to wait an additional 4 days to retrieve my first package and return a second time to the pickup point for my second package, not great!
The customer service of slid’up is perfect and attentive to explanations.
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GLS is less reliable! My delivery was postponed without explanation, I had to wait an additional 4 days to retrieve my first package and return a second time to the pickup point for my second package, not great!
The customer service of slid’up is perfect and attentive to explanations.
B
Rating: 5 out of 5
Very good service.
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C
Rating: 5 out of 5
Product meets expectations
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J
Rating: 5 out of 5
Very clear. Good assembly video.
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R
Rating: 5 out of 5
everything is very good and please keep up the level. Bravo!
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A
Rating: 5 out of 5
Perfect!
Order delivered very quickly! Attractive prices, top services! Nothing to complain about!
Thank you to slid up for everything!
I recommend and will order again if needed!
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Order delivered very quickly! Attractive prices, top services! Nothing to complain about!
Thank you to slid up for everything!
I recommend and will order again if needed!
L
Rating: 5 out of 5
Nothing to say, conforms to my expectations.
Durability and quality of the product.
Delivery times are top-notch.
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Durability and quality of the product.
Delivery times are top-notch.
M
Rating: 5 out of 5
very helpful service
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S
Rating: 5 out of 5
Very good product, secure delivery in a tube. User manual available online and in the product. Easy to install. I recommend this product
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T
Rating: 5 out of 5
The website presentation is clear. The delivery was very fast.
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P
Rating: 5 out of 5
-
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H
Rating: 5 out of 5
Deuxième système que j’installe, et toujours aussi satisfait ! Le produit est vraiment top, de très bonne qualité. Un grand merci au service après-vente. Je recommande à 100 % !
Response from SLID’UP by Mantion
Merci pour votre bon commentaire ! Équipe SLID'UP
D
Rating: 5 out of 5
Fast delivery, no issues
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R
Rating: 5 out of 5
Products conforming to the order.
Fast delivery
Thank you
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Fast delivery
Thank you
Z
Rating: 5 out of 5
Completely satisfied with the order. With the indications given on your site..the product corresponds perfectly.
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O
Rating: 5 out of 5
Always very satisfied with the products!
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D
Rating: 5 out of 5
Fast courteous service and quick response to enquiries
Response from SLID’UP by Mantion
Thank you for your kind words and feedback! SLID'UP Team
J
Rating: 5 out of 5
Very good overall
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I
Rating: 5 out of 5
Simply good, clear and fast delivery
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K
Rating: 5 out of 5
I was really shocked that it worked
Response from SLID’UP by Mantion
Thank you for your nice feedback! SLID'UP Team
G
Rating: 5 out of 5
Very short delivery time, perfect material
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D
Rating: 5 out of 5
Everything was in good order
Installation completed
Thank you for your intervention
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Installation completed
Thank you for your intervention
H
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Second order
Always a high level of quality and at a fair price.
The only downside is the delivery, there should be several delivery services, as DPD messages that the package could not be delivered.....
Otherwise, I would recommend without hesitation for my next project
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Always a high level of quality and at a fair price.
The only downside is the delivery, there should be several delivery services, as DPD messages that the package could not be delivered.....
Otherwise, I would recommend without hesitation for my next project
P
Rating: 5 out of 5
Perfect. Product meets my expectations and is of good quality
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J
Rating: 5 out of 5
Well-designed site, with attractive prices
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V
Rating: 5 out of 5
Smooth even for big doors. East install. Sturdy materials
Response from SLID’UP by Mantion
Thank you for your nice feedback! SLID'UP Team
P
Rating: 5 out of 5
Very good as always
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H
Rating: 5 out of 5
A very good offer with a large selection.
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S
Rating: 5 out of 5
Good product fast delivery
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G
Rating: 5 out of 5
Great ease for search and order
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D
Rating: 5 out of 5
Very good! Fast delivery
Impeccable
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Impeccable
I
Rating: 5 out of 5
Easy order, fast delivery, as with every order reliable site good products. Customer service reachable by phone, relevant advice, without pushing for sales. I recommend.
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