Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 301 published reviews

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 1, 2 and 3 stars

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2018
see comment below.
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 27/02/2018
Somewhat long delivery time
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V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 11/02/2018
Very good
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V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 20/11/2017
The item arrived quickly. Unfortunately, the wrong fastening was delivered. However, we were able to adapt it skillfully.
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V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 15/11/2017
The supplied stoppers cannot be inserted into the rail. Even with the horizontal fastening and meticulously inserted countersunk screws, the intended hexagon fastenings have no function because the part can only be inserted with force.
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V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 22/10/2017
The goods are okay so far, they do what they are supposed to. Delivery time not so good. I waited one and a half weeks for the delivery.
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Response from SLID’UP by Mantion
Good day, we thank you very much for your review. Items with a length of 3 meters are generally shipped with the freight forwarder. Usually, the shipping is very fast here as well, but sometimes there can actually be slight delays. We regret that this was the case for you and are working to improve this. The longer delivery times are also mentioned on the product page. - Your team from the Tuersystem-Shop -
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 12/10/2017
Nothing arrived.
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Response from SLID’UP by Mantion
Good day, thank you very much for your review. Unfortunately, your delivery was indeed stuck in the freight forwarding due to the depot being overloaded, and was then returned to us. We deeply regret this and had of course immediately arranged for a full refund with a notification to you. We are working to optimize communication and processes with the freight forwarder so that such rare cases do not occur again. Thank you very much for your understanding. - Your team from the Tuersystem-Shop -
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 03/09/2017
Unfortunately, the aluminum cover strips were bent, not well enough packed for the clumsy delivery service. This is annoying. Otherwise, service OK.
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V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 13/08/2017
The invoice was missing, that needs to be reminded again!
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Response from SLID’UP by Mantion
Good day, thank you very much for your review. You always receive the invoice automatically with the order confirmation via email. Best regards - Your team from Tuersystem-Shop
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 25/05/2017
It is a pity that a simple order, where the packaging even clearly states the designations, is not executed correctly. However, the lady on the phone ensured that I ultimately received the products I ordered.
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V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 18/04/2017
The description could be a bit more detailed.
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