Customer reviews of SLID’UP by Mantion

I would have liked to have a time slot for delivery to avoid losing half a day waiting. Many delivery people give a 2-hour window for the rest

I sent an email for an exchange for a higher range but no news

Hello, Not very satisfied with 2 sleeves I can't screw the small screws. Regards

Fast delivery and very well packaged parts.

Hello, Everything went well when placing the order with you, however I noticed that the same part was 50€ cheaper on Amazon. I have already bought 30 motors from you in 4 years and already 2 motors are out of order. Given the price of the motors, I will make my next purchase on Amazon. A loyalty program would have been welcome.

The lock kit received was not in good condition, a plastic piece was broken. I don't know if I will be able to install the handle as it is.

Listening staff, fast delivery, reasonable prices.

The gap between the doors is too large, looks quite silly, the further door needs to be milled, then the upper guide is really unusable due to zero tolerance, 1 mm difference and it rubs, better to build something yourself and use a profile for example

Before, the support brackets were in the pack, now they are optional. They were anodized and deburred, now they are not. The wheels are of a lower quality than what I had in the past. I find it a shame, however, very well packaged.

The availability of spare parts is a big plus, however I find the prices too high.

When ordering pre-assembled goods, everything fits. But individual parts/accessories are really problematic, at least with the rollers. I have already ordered the wrong running rollers for the second time. At least for the double-track rails, hints or similar would be helpful... otherwise top...

poor quality

I didn't think the attachments were plastic.

Fast shipping, simple fastening system. The rail allows for smooth rolling. Big downside, the system is indicated as being silent which is not the case at all. We chose it for this reason and are disappointed to have spent this amount on a system that is not. This also includes the slow closer, practical but noisy.

The product does not suit what I want to do. I would like to return it to get a more suitable product from your range. Best regards

The slid'up 110 and 120 rails are very good. The only downside is the "spare parts" or the option to buy a single rail. Only 180 or 194 cm are offered... to have my doors on 3 rails, I needed 240cm... You could offer 180 or 300, at least we can cover what we need... Having already bought a double rail in 240, in my case, I had to buy a complete 240 cm kit, it cost me much more to buy the complete kit since I already had everything I needed in terms of wheels/stoppers... Buying 2 rails of 180 did not appeal to me due to the junction which is never perfect and could cause a slight snag and thus noise. Too bad for that...

THE PACKAGE WAS OPENED AND SOME PARTS WERE MISSING

The product is good and does the expected job, but the paper manual is relatively poor and too brief. Many details are forgotten, you need to carefully watch the example assembly video provided on the site to prepare the assembly correctly.

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Hello, I received the goods. But it doesn't fit. How can I return it? Thank you

Package 00K6NGGH announced delivered but not received from GLS

I had an awful experience. The customer service manager should be replaced. He is rude and mean. This is no behavior to have in any position. A piece broke up assembly and he denied replacing it and I had to fight with him to have it done. This is ridiculous behavior. His attitude towards others is really bad and your company should really really ashamed of his interactions with costumers. He made me hate ever giving your company my business. At one point I wished I had never bought the sliding door hardware at all. That’s not what customer service managers are for usually. Usually they are able to keep the situation calm instead of saying ignorant things to upset the customer. He really needs to grow up and not act like a child when responding to customer emails. My first email response to him told Him he should have had a coffee before he responded to emails in the morning because it was so poorly done. It attacked me for a late purgatory delivery. This whole experience has lost any future business I may have ever given you. Not that the piece is replaced my dole works amazingly and I love the hardware. To bad I have nothing but negativity left for your company. Good product. Really shitty staff that needs to obviously be retrained and taught how to appropriately handle their workload. You would think at such a high price point your employees would have to knowledge on have to deal with defects appropriately. You guys are by far the cheapest out there. I really did honestly expect more from your company.

I received the package in good condition and complete
The only negative point was the drilling template: too much distance of 1cm between the hole template and the motor support
If I hadn't overlapped the two, I couldn't fix the support with a risk of poor hold in the lintel.

Tried to engage customer support with help on a faulty product. Was not seeking any monetary compensation or replacement. Was told that they could not address my issue or provide any support because their failed roller on my sliding door was purchased thru a third party. Doesn’t surprise me that a company with poorly designed / faulty products also has very poor customer service. Would most definitely seek other options for your accessory needs. Be wary of the weight ratings and plastic components used in their products. We had to failures on two different doors (all within their specs) in less than a year. A significant pain and expense. We replaced with another manufacturer’s product and have been very satisfied with the design and use. No plastic parts to fail..,

Easy to use. A few texts to refine: information seen from the inside then on other articles, seen from the outside.

Defective item.

Could be more explicit for weekend DIYers

I’m sure the product is fine, but if it doesn’t work in your space, you can’t return it because the cost of shipping such a big package costs more than the item. It’s too bad because I hate to have to use amazon.

a bit disorganized

I ordered this kit to replace a faulty motor on one of my existing motors. I preferred to buy this complete kit for 390€ because the price of a single motor at 200 euros quickly calmed me down! If another were to fail, I wouldn't regret it! Personally, I find the price of spare parts too high.
It's a shame because with my 8 kits purchased previously, I appreciated the seriousness of the company, its good quality-price ratio, and its responsiveness to comments and product improvements.

package not received, returned to sender without reasons. the delivery was rescheduled, then absence of delivery and return to sender, without the carrier contacting me. no feedback from slid up for now, to return the ordered product or refund me.

a delivery error because I received 6 rail supports out of the 7 normally present... I hope this will be enough to hold my door ...

I'm not very happy with the delivery, too much delay, I trusted this service a lot but in the end they upset me, they made me lose the day for placing the part I bought from you. In the end, I didn't do it, I set it aside, I lost my workday and I wasn't paid.

Still nothing received. The GLS delivery person says they put my package in Looker since 08/07, but I never received an email or SMS with an identifier and password… so impossible to retrieve it. Impossible to reach GLS on the weekend and tomorrow is a holiday on 14/07. So I'm lost and I've been living in darkness for over 12 days because my roller shutter is broken in the closed position.

not always easy to find what you want.... moreover DPD delivery person, a disaster, 3 rescheduling of delivery at 11:30 on the day, so 3 days lost and this does not pose any problem for them

I have shopped several times, the company reacts very quickly when I leave money, but when I wrote about the desire to return one profile, it was silent as if sowing poppy seeds. Well, it is evident that customer satisfaction is not a priority.

Order placed on 20/06, delivery 2 to 3 days but still nothing received after 8 days.

disgraceful delivery service.

Still haven't received my order from June 30, 2025. GLS notified me of delays twice with rescheduled delivery dates...

Package received empty at a pickup point... I therefore refused the package... I am waiting for a refund from you.