Customer reviews of SLID’UP by Mantion

Too difficult to give a score. The merchandise seems fine but the system of references to order is very confusing. Do confusing that I apparently ordered the wrong rail. Though it seemed obvious to me that if you order 3 rails they would all be the same size. . I was told it was my fault and returns were not accepted. This treatment, in the modern world of internet ordering is not only unacceptable but also probably illegal in the consumer code.
So, shape up, Slid'up, be amenable, be nice.

Very disappointed I buy directly from the manufacturer, to avoid enriching Leroy Merlin. But unfortunately, I encountered a problem between the size of my carts and the rail, I bought these elements separately in a kit.
I made a mistake in my order, of course, but I left a comment for your staff at the time of the order asking if, following my choice of different products, I would not encounter any issues, but I don't feel like anyone from your side read it, as a result, I managed, spent more time, but thanks to ingenuity I found the solution but not thanks to you.
So really not great your customer service, which does not read comments during orders, I wonder what the point is of writing comments.

I’ve tried calling the number that’s posted left messages nothing. I would like to start a return, but there is no way to return it that I can see or on their website. I was looking for a little bit of technical support. That’s all but at this point, I’d like to return it.

I haven't received it yet

Good site

Poorly cared packaging, consequently, the upper rail was bent on the front part.

Perfect material, great packaging, shipping time was perfect BUT unfortunately, the choice of DLS carrier... a mistake! I let you read the comment I left them via TrustPilot. Rated 1 out of 5 stars, 1 star is way too much! Delivery notice received by email the day before... so far so good. I block myself at home on the day and by late morning I see that my package is delivered! But I have nothing! No one, no call even though I had specified to call upon delivery by leaving my number! My site is blocked. The support tells me they are launching a search but that's it!!! Impossible to reach the delivery person. Of course, no sound, no image, I fall into oblivion! By miracle, the person who received it in my place managed to find my number and call me. In the end, I went to pick up my material, 1 hour drive for a delivery I paid for!!! Hats off to the incompetent DLS!

great site and product, never disappointed, very efficient customer service but on the other hand, the delivery by DPD transport needs to be seriously reviewed, very delayed delivery, message next to the damaged product plate, in short, I decided to no longer order with these carriers

Fast delivery

Unfortunately does not respond to emails regarding a warranty case, therefore unfortunately paid the full purchase price twice.

Second time using the product. The instructions could definitely be better.

No comment.

Disappointed, I threw half of it in the trash. Very, very poor adhesive properties. Not recommended....

mantion is negatively remembered by me

Could be better

Mistaken in the order, difficulty in returning and getting something else

The products are good but their presentations, associated explanations, and user manuals sometimes lack clarity. I may be a bit deficient, I don't know, for example when it comes to representing something in space, but having only small diagrams without captions is quite little. I have accumulated several assembly errors and even purchase errors. I had to redo several times for an interior door rail and now I have useless components left on my hands.

Reasonably easy to find things, but there was different information on the notes vs. the technical data

The product dimensions were not precise on the site, we had to go to the small detail magnifying glass so we made a mistake when ordering and had a problem returning the product, the pickup point does not take the package; too long. We are looking for another carrier. We regret ordering, for this type of material you need to see the product

Did not respond to my request for additional product support.

I had an issue with my order. I was overcharged for shipping. I emailed customer service. No reply. I called, no answer. Weeks go by. I emailed again. No reply. I call again. No answer. Terrible, non existent customer service. Absolutely no response. I would not buy from them again. Overcharged and then ghosted me.

Delivery OK, but the product is mediocre, visually and functionally.

Poor quality

Delivery has not yet arrived.

Shipment was calculated and announced. However, I never received a shipment. For that, the refund of the purchase price - however with a deduction of 5€ for the shipment. For me, not a good style......

Unfortunately, I did not receive the order
I also did not receive a notification card

Order that does not match what I wanted to order I contacted for a return but no news I then have another order that is supposed to arrive but no news so I think it will be the last orders I place.....

I cannot recommend this company.
The order never arrived.
Not even an email was received with the tracking number. Allegedly, we never picked up the package at the package shop. How are we supposed to know that it is in the package shop when we did not receive any email or note in the mailbox? We find that strange.

Delivery time

Sales associate did not know dimensions of the item. No options for less expensive shipping.

Where is my order

Shipping expensive

I waited over 2 weeks for my original trak. My first order of six sets of track. When it finally did arrive, only half of it made it.
It took almost 10 days for the replacement to arrive. Very frustrating how long it took for me to receive my order.

Starting up and programming with the manual is very complicated to understand, I haven't managed to do my programming yet.

I still have not received my package, it has been 15 days that I am waiting for it

The quality of a supplier also depends on the carrier chosen for deliveries. In my case via DPD after a week and three exhausting calls (correct address) waiting for my package, on the third visit, the delivery person simply told me that he did not have it!!!

8 days after the order still not received

Review the plan, too many problems
Material needs to be reviewed, the locking screw is too long and does not allow for precise adjustment, the guide with the rollers is too long which results in a bent door that is not even parallel

Did not work on my sliding track

no product information, no manual in French! you have to decipher the info and discover the functions...couldn't find half of it...