Customer reviews of SLID’UP by Mantion

Error in delivered product

Cannot return product as it costs too much. Company won’t pay to return product.

Product a bit lacking in quality!

Hello, I expected much more 'robust' rails, the fixing system, especially the screws that pass between the rails, are 1 mm too thick and it took us much longer than expected. Timeliness and welcome were top-notch

My rail came in BENT from USPS in the cardboard tube and want a refund!!! How can I get my refund???

Good, but I missed a -10% offer because it wasn't visible enough, so I take away 2 stars!

A big delivery problem! They need to change their delivery service! A lost package, a replacement package returned to the sender

Ok but I received a 2m rail

1m95 rails delivered without fixing screws.

For the rest no comment.
For customer listening 0!

Track was fine, but the guides were undersized. We had to get a third party guide set to make the doors work.

The stops and fittings on the door are actually made of plastic + lack of care in packaging (brackets placed with the carton with their screws, nuts and washers loose = missing elements upon arrival). Very mixed review.

Very bad customer service

Order not received and your customer service is unable to answer our questions.......

its ok - the hardware has some flex to it and it works decently.

A bit of time to understand where to find the different necessary components for a novice

I am disappointed with the received package because it was delivered while I was not there, left on my terrace. And this despite my recommendations to the delivery service. Moreover, the package was open and the rail guide and a piece to hold the door are missing.

My order is incomplete and no news from customer service after sending an email and making a phone call..

Sliding door kit 200kg: expensive for what it is... and work done the French way: not straight cuts, the rail diverges at the ends, no connection between 2 rails; to see over time....

Attention, it is not mentioned, but exchanges are simply not accepted, you will have to return at your own expense. Given the size and weight of the items, let me tell you that you do not have the right to make a mistake!
Fortunately, in my misfortune, I found much cheaper at Avosdim, so I was able to offset the return costs, with a responsive customer service!

There is no problem with the site, delivery, transport, or delivery times.

The site is good. However, complicated to exchange or return a product. No information. Still waiting for a response to exchange my product.

Correct navigation
Your advisor tells me it is forbidden to deliver to your relay point because the package is too large, and the delivery person dropped it directly at the relay point

The delivery was fast but I was not notified sufficiently in advance to be present at the reception.
I received a text message 15 minutes before the arrival of the delivery person and, as I was absent, he left it in a discreet place.
I could not check the condition of the package before reception and it could have been stolen.

Difficulty with the delivery service, postponed passages wasting time as a craftsman, blocking the day for the delivery person's passage, false excuse for not making the delivery supposedly unreachable

Still haven't received my items

More explicit VIDEOS for SLID UP 160 as this one is really not suitable for renovation. No information to make existing doors sliding other than isoplane and we get caught.

The quality of the tulip leaves something to be desired, the plastic is fragile.

I did not receive the correct product. They are unreachable by phone and do not respond to emails...

Received THE LOCK BUT NOT THE KEY

A bit confusing: products should be grouped by usage and for the same product have different color and size options.

Fast delivery, simple and efficient website but the order arrived incomplete ...

It’s the 27th and I still haven’t received my order placed on July 4th???

The rail arrived bent at the end over 20 cm.
The only unprotected part

The product seems good but the delivery process needs serious review. First of all, the site never indicates whether the order is processed and/or shipped. We do not receive any email or SMS to inform us of the departure of the package. It is through the carrier that we are informed that the package will be delivered. The website seems recent but clearly 'not dry' and not free of bugs in the order tracking system. Furthermore, the rails arrive in tubes but not well enough packaged and therefore upon arrival one tube is empty, one rail and some brackets are missing. The people at customer service are charming, but overwhelmed and unable to help with a failing IT system.

FedEx courier is not only one of the most expensive on the market, but also does not select the option (paid!) to call the recipient upon delivery. This means that someone has to be at home and wait from 8 to 18.

There is no system to adjust the horizontal or vertical alignment of the door once the hangers are fixed.

The hardware is great but the instructions are about the worst that I have ever seen. Maybe if you are an engineer or are familiar with equations and design formulas it may be easy but for the common person it is not. I am quite mechanically inclined and have remodeled and rebuilt all types of machines and furniture and found the instructions very frustrating.

I order track this track is not long I went to ups for back to person but ups charge same price to track cost me

Nothing to say