Customer reviews of SLID’UP by Mantion

Very bad experience, 3 weeks for an order to travel 15km, due to a relay point temporarily closed. Poor communication as there was no order tracking: no response to emails, difficulties in reaching customer service by phone, unfulfilled promises of callbacks. This is quite hypocritical for a customer service that emphasizes listening on the website. A commercial gesture would be the least they could do.

For this order it's perfect, but for the previous one, 7 pieces were missing that I unfortunately noticed too late.

We never received the order!

Torn packaging and twisted crank rod.

Made a large purchase just a week before they had a sale, so feeling like I lost out on a good chunk of money.

Great site, very good products, packaging for lengths under 1.30m is excellent. However, for the 3m kit, it is impossible for it not to arrive bent given the "DIY" for packaging. I was well warned of the consequences if there was a problem so I accept but it's a shame. The rest seems very very good.

Very dissatisfied Product never received, the site does not respond to refund requests

Very dissatisfied Product never received, the site does not respond to refund requests

Very dissatisfied Product never received, the site does not respond to refund requests

It's okay!

Hello, just a false note on the delivery which was supposed to be at home. And my package ended up at a relay point.

the package arrived on time but if you want to call for information about the products, the number you ask for is no longer in service, I won't even mention the warranty in case of failure. I do not recommend this site!!!!

The ordering process was easy. The amount of time from the order date to the ship date was too long. The item did not fit in the intended space, so I needed to return it. The return process is outdated and time consuming. It has been over two weeks since I returned the item, and SLID'UP has not acknowledged receipt of it, nor has a credit showed up on my credit card account.

I must tell you that setting up your equipment is not reserved for DIY enthusiasts equipped with two left hands... THANKFULLY your manual is very clear. Bravo.

The slide system 110 is simply weak. It does not provide any level adjustment after hanging the door, the bottom guide, while maintaining the dimensional tolerances given in the instructions in the lower range, does not allow the door to be removed.

Improving the site's ergonomics wouldn't be a luxury.

The sliding door system seems correct as it has not been installed yet. However, the delivery was catastrophic. After several emails and calls to customer service, my package arrived 15 days late. The carrier signed the delivery note without even delivering the package. Fortunately, the package arrived well, otherwise the criticism would have been severe.

Delivery announced 5 times and 5 times not done.......no call...no excuse, DPD transport is in the sense of being vulgar and contemptible people. I am not homophobic. I cancel my order....

Website was a bit confusing but I found what I needed. More clear install requirements would’ve been better.

I placed my order on June 22, 2020 and iit is now July 10 and I still have no idea when I will receive my complete order. I ordered the SLID'UP 110 - Sliding closet door hardware kit - 106" - for 3 doors. On June 30, I received two tracks with no hardware. I called the customer service line on different occasions to let them know about my order, and never received a call back. I also emailed them and it took four days for someone to respond. I was told the order would be filled but I was not given a date as to when to expect the hardware. I buil some custom closet doors that this product seemed like the perfect solution for. However, I have now begun looking for alternatives since I have no idea when or if I will receive the hardware. I have no idea what the problem is but choosing their product has made things really difficult for completing this job. Fortunately my client is someone familiar with my work otherwise this could have been a disastrous experience.

Regarding Volet habitat - service and product very good; however, they impose DPD home delivery and this provider strictly does not care about end customers: 2 orders, 2 'delivery refusals'. The process is as follows, they inform you that they will deliver on a certain day, in the evening an email to inform you that they did not have time to deliver; you go to the site to select a new day, same thing but this time the package was dropped off at a relay point without even specifying where they left it: it's up to you to figure out where the parcel relay is. This is a clear non-respect of the contract proposed, however, they collect the funds without any problem! So if you are in the countryside, expect to have 'delivery issues' from DPD

I'm very unhappy my order was doubled and was charged about $15 for delivery. I want to return the 4 extra pocket doors but I cannot find anyone to send it for less than $350+HST. Slid'up should be sending a return label just like amazon or offering a better solution. Your website messed up the order and doubled it. I only ordered 4. 8 were sent and I was charged for 8. Not fair to the comsumer. You guys have bulk purchase rates with Purolator and the shipping is very minimal for a large organization. These pocket door frames are still in box wrapped taking up space. [email protected] 613-371-8278

Horrible service wanted to return my item. Sent 2 emails asking how to return my item and as of now I have not had a response.

Not easy to get the product returned

Nothing extraordinary

I had already ordered a sliding system for an exterior door on this site that works perfectly, however I am a bit disappointed with the system ordered this time, difficult to adjust and the sliding is stiff.

Okay. It is advertised with expandability, but can only deliver packaged assortments…

Package declared delivered not delivered and after intervention from customer service, package finally delivered to a neighbor but damaged and unusable! I lost my money.

I liked that the system is customizable. The top track seems to hide very nicely. However, my order was missing parts and I found the instructions hard to follow with minimal words to explain what to do. The little clips on the side to keep the door in the track are very short and the door comes off the track easily. The soft close made it very hard to open so my kids couldn’t even open the door. I was expecting a lot more for paying more then double what you would pay from the big box stores

my order did not match my needs due to lack of precision on the presentation, the engine is ok but not the positioning tips

I am still in the editing process, so this is an interim comment. The screws received do not match the key received. The screws are not very strong, resulting in the head getting ruined and it is impossible to tighten them all the way, and of course, removing them is a nightmare.
I will therefore test the support and customer service to see if they manage. In this kind of purchase, the most important thing is the quality of customer service; if it is good, I will change my rating, if it is bad, I will change it too but in the opposite direction.

Doesn't work at all.
So hard to reach customer service

Hello
Very disappointed with my first order from this supplier.
Stop mechanism broken in the package. The packaging of the package being compliant, I suspect the sender of having placed a defective part in the package. Best regards, Christian

Hello
Very disappointed with my first order from this supplier.
Stop mechanism broken in the package. The packaging of the package being compliant, I suspect the sender of having placed a defective part in the package. Best regards, Christian

Easy purchase and fast shipping but I requested delivery to a company as stated in the delivery address and at no time did the company's name appear on the package slip. Fortunately, GLS had my phone number and we were able to meet, otherwise I don't know where my package would have gone.

The installation instructions leave a lot to the imagination. Definitely not for a neophyte DYIer.

I no longer plan to order from this merchant due to the behavior of the delivery person.

The aluminum rails are not protected, no packaging, they are scratched and scuffed all over, too bad given the price of the kit for 2 pieces of aluminum, 3 plastic pieces and a few screws!

L'entreprise est située à 5 minutes de chez moi. On m'exige toutefois de payer la pleine livraison et refuse que j'aille moi-même chercher le produit. Même chose pour le retour

Very basic packaging, the products are not protected.
Just plastic wrap around the products, it's light