The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
The package opened during transport and some parts escaped. They were, fortunately, just scattered in the delivery vehicle.
My opinion is that the quality of your services deserves to be improved in this aspect of package preparation and transport (a subject on which the carrier also has responsibility).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2020
order placed on 10.10.20 shipped on 16.10.20 still not received.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2021
Good site, the order process went smoothly. Small downside, no order tracking. I learned about the delivery on the same day, it's complicated to have to organize.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2021
DELIVERY SERVICE IS TERRIBLE. I had paid for home delivery, but the delivery person refused to deliver to me inventing various ridiculous excuses. I had to go pick up my package at a relay point.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2021
This track works really well. The track would be a 5 stars if the rail was 1/2" bigger. We had to shim the track to keep the doors in the track. The doors slide smoothly & easily on the track.
Response from SLID’UP by Mantion
Thank you for your feedback Bonnie! We are sorry that you had to shim the track. Unfortunately, with the production of tracks, our track lengths can have a tolerance of +3/4”. SLID'UP Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
compliant products but long delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2021
very satisfied
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/09/2020
Error on part of the delivery, requested exchange by email, no response from them.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2021
When fixing the wheels on the panel they no longer slide in the pressure direction with the springs. As a good handyman, I put a thin sheet between the two to relieve the pressure, that solved the problem. I did not have this problem on a first delivery over a year ago.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2021
not always easy to find for a handyman
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/09/2021
My adapter kit order was not compliant. I was sent the wrong profile. I'm still waiting for a response from customer service!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2021
nothing to say about the content of the order. but the delivery is a very big problem.
5 days MORE than expected and the best part: delivered to a cinema 15 km away.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
This kind of small package could very well be sent by mail that would put it in the mailbox rather than moving a carrier that requires presence for delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2021
Delivery service ok, the product is average...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/09/2021
Nothing to blame the site itself but the delivery is a real disaster. I was supposed to be notified in advance, I wasn't and the DPD delivery person 'threw' the 20 kg package over my two-meter high gate! I let you imagine the shock
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2021
quick order processing, as well as reception (near Paris). good quality product, quick and simple assembly. all supplied materials are compliant. I have two concerns. Some time after my purchase, a 20% discount was offered on the site, this kind of thing annoys me so much!! and the second point is that it is clearly stated that the carrier will contact us to set a delivery date and that is false. the day before at 11 PM I received a message saying that delivery would be tomorrow morning (great, that gives me the night to organize) and the delivery took place at 7:30 AM. and the delivery person was not friendly. otherwise, the product itself is perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2021
Site is good
Response from SLID’UP by Mantion
Thank you for your feedback Ric! SLID'UP Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2021
Run away!!! Order never received, no one responds, and no professionalism on their part.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2021
Run away!!! Order never received, no one responds, and no professionalism on their part.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2021
Complaint made by email because the order was delivered incomplete with no response after a week. I do not recommend this site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2021
Problem with the package not matching the order.
A wired button instead of a planned radio system is unsatisfactory.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 14/08/2021
Despite ceiling mounting in the order... wall mounting was delivered, prompt follow-up delivery!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2021
Not the right bar
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/08/2021
Product compliant but very poorly packaged! So some dents on the aluminum... I was able to fix it with pliers but there is still a mark. Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2020
Nothing to complain about the site, but regarding the carrier, it's not great.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2021
Customer service follow-up non-existent, they leave you to deal with DPD who is equally incompetent. Customer service does not respond to refund requests because the delivery forced me to take 2 days off without being delivered despite the confirmed appointment! it's unacceptable!!!! I will not buy from Volet Habitat again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/08/2021
I have often ordered from you but now I am really starting to get fed up because lately the ordered material is really poorly packaged and always has scratches. I found another site with the same products that arrive intact.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2021
Customer service follow-up non-existent, they leave you to deal with DPD who is equally incompetent. Customer service does not respond to refund requests because the delivery forced me to take 2 days off without being delivered despite the confirmed appointment! it's unacceptable!!!! I will not buy from Volet Habitat again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2021
This system is the perfect solution to add a custom bypass sliding door system to an existing cabinet. It comes with everything you needed, except for a second door stop which is necessary for the two doors. The tracks are easy to cut and install and the guides fit perfectly. Quality is not great, but it looks like it will last.
Response from SLID’UP by Mantion
Thank you for your feedback Victor! You can use 2 door stoppers but placed at the right place, the door stopper can stop both doors (see installation guide). SLID'UP Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/08/2021
First order, package arrived open so parts lost. Very disappointing, change of carrier
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/07/2021
Navigating was fine. Selection was good. There should be clearer and more up front info to indicate that returns are such an ordeal that it may as well be final sale, due to the abnormally restricted return process.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/07/2020
rail with edges that have burrs causing bumps in the gate.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/07/2021
The only product I bought (motorization of swing shutters) caused me major installation issues and quickly broke down due to power supply, then remote control.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2020
As long as you know what you want, the site is perfectly organized... The emphasis could be placed on the specifics of each product through well-defined demonstrations corresponding to the weight of each door and the type of sliding system used, for example.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2021
From a contractor point of view it does what its design for
Response from SLID’UP by Mantion
Thank you for your feedback Ernest. SLID'UP Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2021
Still haven't received my package despite the appointment with incompetent dpd very disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2021
Missed on the delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2021
The "tits" at the end of the crank are missing, as if I had thrown 25 euros in a trash can..........Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2021
It's a shame not to have provided the screws
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