The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Hello, I am very unhappy with the delivery. I received two notices of passage two mornings in a row between 9:30 AM and 12:30 PM, saw no one, and now it's the third day without notice. However, nothing to say about the package, well packed, and the product meets my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2021
16/20
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2020
It's a shame that the customer service person does not have customer satisfaction in mind. Besides the choice of a carrier that took 4 days to deliver after the date they announced for their passage! 4 pieces were missing in the package that the company informed at 2 PM only shipped the next morning, not even bothering to correct their mistake by making a specific gesture to ensure the package arrived faster to its destination.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2020
I gave this rating because 3 pieces were missing from the package. For now, I am still waiting for them.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/06/2021
No tracking number on my order delivered in "tracked letter". I contacted customer service (courteous person) who gave me the information. The delivery address was not completely filled out while it was well on the order. As a result, I managed to retrieve the package at the post office with some difficulty. The package almost went back to the sender. Too bad for this problem because the first order went well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2021
Product arrived quickly, properly packaged. However, no information sent regarding package tracking. Fortunately, my neighbor was there to receive the package.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2021
Easy to navigate site.
Orders are shipped quickly.
Only downside is returns, a headache with no email response, difficult to reach the right person on the phone (absent, busy or other)...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/05/2020
delivery time of 1 month ...................
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2020
Access to the assembly documentation only provides the English version..... in inches!!!! Fortunately, the one delivered is compatible with our measurement system and our tape measures.
Misleading photo: the guiding elements are plastic and not aluminum. Certainly, the technical description of the different components is ok ..........
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2020
Product compliant and delivery compliant, customer relationship on the other hand zero points... Honestly not commercial, I don't think I will make another order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2020
Product compliant and delivery compliant, customer relationship on the other hand zero points... Honestly not commercial, I don't think I will make another order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2021
Not compatible with my doors.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2021
I have ordered several times and had no problems, but this time I waited 1 month to receive my package and had no news in the meantime. Otherwise, very good product, I would order again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/05/2020
Delivery and preparation took 3 weeks for a product available on the site
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 12/05/2021
The product is great. I paid in advance and the money has long since gone to the company, however, my order was not shipped. Only after almost a week when I specifically inquired by email. This is a no-go and there is no excuse for it, as long as they accept the money in advance. I will not order here again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2020
I am happy with the rail and the wheels but I was surprised that there were no fixing brackets.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2021
Nothing to complain about from the order to the departure of the product. The delivery by your provider DPD is a disaster 4 times warned of a delivery and 4 times delivery postponed by the carrier
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2021
Wrote to customer service about damaged (scratched) merchandise. Never addressed by company. No resolution.
Response from SLID’UP by Mantion
Hello Jerry, we are sorry, we thought that your main concern was about the cut. Please do not hesitate to contact us by email if you want a replacement track. SLID'UP Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2021
Order placed on April 16 and still not received by May 22!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2021
Catastrophic deliveries, and your site is not worth mentioning, I sent you two messages without any response from you, unacceptable.
I will no longer validate your site, no more orders with you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2020
It is very unfortunate to have to remove adhesive tape (white) marks in several places on the rail. This does not detract from the quality of the product, but still. One last small thing, I find the attached instructions too brief, specifically regarding the positioning and functioning of the two stops; which one is the closure? After long reflection, one eventually understands, but I doubt this is the case for everyone, this is just my humble opinion. The shipping packaging was very correct.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2021
The received article photographed in metal is actually plastic. Seller unreachable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2021
Good quality but shipping costs very excessive for small goods (screws, pins etc)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2020
Aluminum guides a bit light would be better, no decorative cover if fixed to the ceiling, visible wheels.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 02/04/2021
Page is good. My payment was not booked, only after I inquired was the order processed further
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/04/2021
Satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2021
Very happy with the guides, received quite quickly but a big downside is the delivery cost: 6 euros for 2 very small guides weighing a few grams
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2021
I provided the phone number of the delivery address (different from the billing address), the delivery person did not have it on the documents and lost a lot of time. It is important to think of those who deliver your products.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/03/2021
Hello, I bought from you but the lock for the sliding door with key, the key does not fit in the lock, the key has nothing to do with the lock, so it is impossible to use the lock
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2021
Easy to contact site to report that I had not received my product while GLS confirmed it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/04/2021
Following previous order of incompatible items... series 160-170-1000, need to follow up to get a response to the email, no warning of incompatibility during the order ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2021
Nothing to say about the site itself rather about the seriousness of its sales
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2021
The photos are not up to date on your site, presented in white received in raw, it's not very correct, you have to read the description to the end to know it
Wrong width of door frame ordered 18 mm received 16! The planer overheated
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2021
Order placed on 24/03/21 and delivered on 26/03/21, nothing to say about it. For my order, I was guided by an advisor. I don't know if it was by omission, but she did not inform me that by ordering only 2 days later I could have benefited from a 25% discount on my order. I find that a shame!!! I should have only paid €100.64 instead of €140.18 if I had been informed that by ordering 48 hours later I could benefit from a 25% discount.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2021
Order placed on 24/03/21 and delivered on 26/03/21, nothing to say about it. For my order, I was guided by an advisor. I don't know if it was by omission, but she did not inform me that by ordering only 2 days later I could have benefited from a 25% discount on my order. I find that a shame!!! I should have only paid €100.64 instead of €140.18 if I had been informed that by ordering 48 hours later I could benefit from a 25% discount.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 08/03/2021
Double shipping costs despite email, unfortunate
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/03/2020
no package and impossible to contact the seller
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