Customer reviews of SLID’UP by Mantion

excellent customer service but beware of product quality

Everything is fine except that some parts were missing from one of the kits

Your carriers are terrible... During delivery, there was no one present, so they returned the merchandise without hesitation.... Hats off...

Be careful if the item does not fit, return of goods is impossible. Indeed, Coulissant Habitat does not organize any return of goods and specifies that shipping costs are at your expense. The catch is that the dimensions are not standard, so shipping costs more than €100 to send closet rails that cost less than €100. The fact that Coulissant Habitat does not manage the return of goods does not seem trivial... So goods on your hands!

Be careful if the item does not fit, return of goods is impossible. Indeed, Coulissant Habitat does not organize any return of goods and specifies that shipping costs are at your expense. The catch is that the dimensions are not standard, so shipping costs more than €100 to send closet rails that cost less than €100. The fact that Coulissant Habitat does not manage the return of goods does not seem trivial... So goods on your hands!

The site is a bit oblivious, assuming that everyone is familiar with the offered products. I was looking for a solution and had to search for quite a while until I was sure I had found the right one.

Sliding: Perfect
1 problem, the carrier DPD does not respect the chosen time slots on predict!!

Disappointed, the small plastic fork that serves as a locking mechanism at the end of the wheel support broke during the first locking???

Quality not up to expectations

Nothing to say. Very satisfied.

Very good

The order was delivered quickly... but the items were not as described. Wrong rolls and the wrong fastening material were delivered.
No one is reachable on the hotline and there was no response to 4 emails. This is definitely not how customer service works!

no after-sales service

Not serious

After several calls without response, forced to call back?..to give me an answer that does not concern my request
Several people who refer you from one to another

no spare parts, no free return, no way to find an arrangement with their services, deplorable!

The quality of the material is a bit disappointing. The varnish on one of my three products shows a drop (probably too loaded during application)
For the rest, I am waiting to install them

Website access and use is straight forward.

Ordering, delivery and website - all great!
The system - had some problems. We watched the videos and read the instructions exhaustively. Found when we went to install that the spring pin at the top (closet doors) allowed only about 2mm of tolerance. And between that and the bottom pin tolerance it was a real bear to install - only to find that the other pin at the top required a 1/2 inch clearance. So it was literally mathematically impossible. Also the formula in the instructions didn’t work either. We had to add a wooden cross piece additionally on our ceiling due to overly short cutting of ours doors due to this formula. Frustrating!!! A solid and good system but some tolerance and math issues for sure. The video seems to show a lot more tolerances for installation. Felt a little led down the garden path. Got it done but spent 4x longer than should have. Many fixes and adjustments required to get there.

I ordered diameter 16 and received diameter 15 ???????????????

Top products, but with GLS the delivery took a full 8 working days. Better to order via Amazon, it arrives in 3 days.

First I received the wrong product, called back they shipped the right one. Called again … the shipping company lost the package. After couple days they found it, promised to ship next day. Today was supposed to arrive. As of 9pm nothing showed up. It is already two weeks, weekend coming, the shipping company doesn't deliver on weekends.

The material is of high quality, the goods were packed a bit lightly (there is a risk of deforming the rails), the shipping could not be described as immediate and fast, additionally the communication with the contact person was more profit-oriented than customer-friendly.

It took a bit to find the product I was looking for. There wasn't exactly what I wanted but I purchased something close. The shipping cost was way too high for such a light object. Also the box was damaged, though not the product, luckily.

I think the sorting could be better.

NOT FOUND

Refer to details at question #2

The adhesive on the door handles do not stick , disappointed in my purchase and the price we paid

does not stand behind their products

The rollers with the brackets rattle on the running rail, it's only a matter of time before the brackets wear out and the door is blocked.

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They have a wide range of products and only after a phone consultation with a very friendly and competent employee were we able to find the right product. It was not possible for us to do this solely through their website, as there was missing information that did not allow us to order online.

The shop is okay, only the quality leaves something to be desired.

Never saw the width of the product would not fit my door.

J'ai commandé un rail supplémentaire car je ne l'avais pas calculé dans mon design initial, il me l'ont envoyé mais sans vis alors j'ai du aller acheter des vis à la quincaillerie et malheureusement ce sont des vis différentes de celles fournies avec le rail dans ma première commande. Aucun option sur le site permet d'acheter des vis avec le rail. J'ai même parlé au représentant et il trouvait que cela ne faisait pas de sens qu'un rail soit envoyé pas de vis... assez ordinaire de leur part. De plus, les arrêt de porte coulissantes ne fonctionnent pas ils sont trop souples pour arrêter la porte coulissante.

The process of ordering was simple and easy and the shipment arrived quite quickly however, although I ordered two, only one was shipped. I called them directly and they shipped the second one out immediately and it arrived very fast. Overall I was very pleased with the product. I certainly understand that mistakes can happen and they recovered my trust very quickly. I will buy from them again.

Everything was okay. Would order again anytime

Goods are fine. Delivery takes too long.

Very cheap material

Unfortunately, after a good experience some time ago, the second order did not work out. The goods seem to have returned to the sender. I have not received any message about what is going on. Moreover, it takes unusually long to get my money back. The service from Mrs. [...] is limited. I am probably one of many unimportant customers.