Customer reviews of SLID’UP by Mantion

4,8 /5

Based on 9 304 published reviews

5 7 912 85% 4 1 021 11% 3 179 2% 2 81 1% 1 111 1%

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 13/09/2023 à 20h31 following a purchase from 04/09/2023

No problem, order arrived complete and in good condition. Perfect and thank you again

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Acheteur Vérifié

Published on 12/09/2023 à 12h02 following a purchase from 04/09/2023

correct site, easy to use

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Acheteur Vérifié

Published on 08/09/2023 à 06h11 following a purchase from 29/08/2023

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Acheteur Vérifié

Published on 05/09/2023 à 13h09 following a purchase from 25/08/2023

%O
%+

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Acheteur Vérifié

Published on 04/09/2023 à 17h11 following a purchase from 13/07/2023

Order received quickly and well packaged.

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Acheteur Vérifié

Published on 31/08/2023 à 15h32 following a purchase from 20/07/2023

Well-documented site, easy to order.

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Acheteur Vérifié

Published on 26/08/2023 à 15h31 following a purchase from 11/08/2023

Response to my expectations, I had to reorder a wheel because one broke after being installed a few months ago

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Acheteur Vérifié

Published on 26/08/2023 à 10h46 following a purchase from 09/08/2023

Delivery times just a bit long because I live less than 30km from the company and the part was delivered in 5 days. I should have gone to pick it up directly to avoid the €5 delivery fee if I had known the company was in Genlis

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Acheteur Vérifié

Published on 15/08/2023 à 15h09 following a purchase from 07/08/2023

Quick order preparation and shipping

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Acheteur Vérifié

Published on 09/08/2023 à 17h47 following a purchase from 13/07/2023

Very good product and easy to install.
A small issue during delivery with the carrier's communication but this was well followed up and resolved by slid’up. I am very satisfied and highly recommend this company.

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Acheteur Vérifié

Published on 06/08/2023 à 11h58 following a purchase from 22/07/2023

compliant delivery

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Acheteur Vérifié

Published on 31/07/2023 à 19h14 following a purchase from 19/07/2023

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Acheteur Vérifié

Published on 31/07/2023 à 14h15 following a purchase from 17/07/2023

It would be good to indicate the number of brackets needed to fix the rail. Otherwise, very good site!

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Acheteur Vérifié

Published on 27/07/2023 à 15h31 following a purchase from 04/07/2023

It’s the 27th and I still haven’t received my order placed on July 4th???

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Response from SLID’UP by Mantion Published on 27/07/2023

Hello Sir, We apologize for this delivery delay. We regret this situation which is due to a problem with the carrier. As of today, the package is in transit. We are inquiring with the carrier to specify the expected delivery date. We will keep you informed by email as soon as we have a response from them. Best regards, Dominique / SLID'UP customer service

Verifizierter Käufer

Published on 25/07/2023 à 19h18 following a purchase from 10/07/2023

Everything okay, happy to do it again

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Acheteur Vérifié

Published on 24/07/2023 à 15h21 following a purchase from 15/07/2023

Carrier chosen by Mantion DPD expensive and ineffective.

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Acheteur Vérifié

Published on 24/07/2023 à 12h52 following a purchase from 15/07/2023

The rail arrived bent at the end over 20 cm.
The only unprotected part

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Response from SLID’UP by Mantion Published on 28/07/2023

Hello Sir, We have noted your comment. We have a customer service and can replace damaged (and/or missing) items in our kits during transport. To do this, you must send us a complaint by email and photos of the non-compliant part. We remain at your disposal Best regards Dominique / SLID'UP Customer Service

Acheteur Vérifié

Published on 08/07/2023 à 12h18 following a purchase from 29/06/2023

Good except that I didn't wait for the sales three days later, which made me miss the opportunity to have 25% off the product.

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Acheteur Vérifié

Published on 03/07/2023 à 17h25 following a purchase from 24/06/2023

Site a bit complicated with the multitude of sliding ranges. Slid up 160,170,180,1000,1100 and the accessories specific to each range.

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Acheteur Vérifié

Published on 14/06/2023 à 21h02 following a purchase from 03/06/2023

The product seems good but the delivery process needs serious review. First of all, the site never indicates whether the order is processed and/or shipped. We do not receive any email or SMS to inform us of the departure of the package. It is through the carrier that we are informed that the package will be delivered. The website seems recent but clearly 'not dry' and not free of bugs in the order tracking system. Furthermore, the rails arrive in tubes but not well enough packaged and therefore upon arrival one tube is empty, one rail and some brackets are missing. The people at customer service are charming, but overwhelmed and unable to help with a failing IT system.

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Response from SLID’UP by Mantion Published on 29/06/2023

Hello Sir, We apologize for the lack of information and the inconvenience caused. There were some malfunctions during the migration from our old sites to the new site https://slidup.fr/ Everything is working normally now. Best regards Dominique / SLID'UP Customer Service

Acheteur Vérifié

Published on 08/06/2023 à 21h55 following a purchase from 03/06/2023

A bit expensive but suitable

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Verifizierter Käufer

Published on 06/06/2023 à 12h52 following a purchase from 19/05/2023

Thank you very much

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Acheteur Vérifié

Published on 29/05/2023 à 00h00 following a purchase from 17/05/2023

Could not verify the package upon delivery as the delivery person did not wait long enough after ringing the gate, the package was well closed and well packaged when it came to installing the motor, the installer has not come yet but I think it will be fine, I have already had this mechanism installed

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Acheteur Vérifié

Published on 22/05/2023 à 00h00 following a purchase from 25/04/2023

Perfect

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Acheteur Vérifié

Published on 18/05/2023 à 00h00 following a purchase from 23/04/2023

Very good product, solid and easy to install. Many adjustment possibilities.
Only downside, I find that the wheels have too much play in the rail.

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Acheteur Vérifié

Published on 16/05/2023 à 00h00 following a purchase from 18/04/2023

Not bad

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Acheteur Vérifié

Published on 16/05/2023 à 00h00 following a purchase from 07/05/2023

Impeccable

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Acheteur Vérifié

Published on 15/05/2023 à 00h00 following a purchase from 19/04/2023

Many references but advice given if you call them

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Acheteur Vérifié

Published on 04/05/2023 à 00h00 following a purchase from 07/04/2023

They made a mistake in my order but have a very good after-sales service and I received the correct product very quickly afterwards and I am therefore very satisfied

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Acheteur Vérifié

Published on 24/04/2023 à 00h00 following a purchase from 14/04/2023

Matches the order

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Acheteur Vérifié

Published on 20/04/2023 à 00h00 following a purchase from 26/03/2023

Good

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Verifizierter Käufer

Published on 18/04/2023 à 18h41 following a purchase from 01/04/2023

A bit confusing at first, but you find everything.

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Acheteur Vérifié

Published on 18/04/2023 à 00h00 following a purchase from 07/04/2023

Many references. Not always very easy to find what you need when you are not handy; however, if you know exactly what you are looking for, it must be paradise.

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Acheteur Vérifié

Published on 13/04/2023 à 00h00 following a purchase from 17/03/2023

received quickly good lock

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Acheteur Vérifié

Published on 06/04/2023 à 00h00 following a purchase from 28/03/2023

Satisfactory purchase...

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Acheteur Vérifié

Published on 03/04/2023 à 00h00 following a purchase from 22/03/2023

Fast delivery, correct price

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Verifizierter Käufer

Published on 01/04/2023 à 16h39 following a purchase from 16/03/2023

Good service and fast shipping.

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Acheteur Vérifié

Published on 01/04/2023 à 00h27 following a purchase from 09/01/2023

Easy to order

Response from SLID’UP by Mantion Published on 10/04/2023

Thank you for your feedback Robert! SLID'UP Team

Acheteur Vérifié

Published on 29/03/2023 à 23h48 following a purchase from 14/02/2023

I think it’s a good product at a very good price

Response from SLID’UP by Mantion Published on 10/04/2023

Thank you for your feedback Dave! SLID'UP Team

Acheteur Vérifié

Published on 29/03/2023 à 19h13 following a purchase from 16/02/2023

An option on the website, unless I missed it, should be ordering for double doors.

Response from SLID’UP by Mantion Published on 10/04/2023

Thank you for your feedback Joseph! SLID'UP Team