The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
I purchased the soft close unit but the CSR did not tell me that it only works with there track the unit was useless to me
Response from SLID’UP by Mantion
Thank you for your feedback Walter! I am sorry that our CSR did not remind you this information. You can also find it on the product description on the product sheet. SLID'UP Team
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 10/02/2022
fits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/02/2022
They should provide a better return policy
Response from SLID’UP by Mantion
We are sorry that you are disappointed about our return policy. SLID'UP Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2022
The aluminum profiles were not packaged correctly, without protection on them, which caused a scratch, hitting them. In conclusion, they could not be used.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2022
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2022
*********
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2022
The site and the order were great, nothing to complain about, I recommend, however, the GLS transport is a disaster, they do not respect delivery dates without warning, of course I managed to contact them only to be told that they had not shipped my package... I therefore advise changing carriers. For this reason, I might not order from this site again
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2022
Nothing to report, clear site, fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2022
Packaging and shipping perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2022
The site was easy to use and the instructional video was helpful.
Response from SLID’UP by Mantion
Thank you for your feedback Tim! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2022
The site and service were very good.
Response from SLID’UP by Mantion
Thank you for your feedback Peter! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2022
Product is definitely 5 stars. Last order was missing parts, I contacted them and they over nighted them down to me. Excellent customer service.
I am waiting on a small refund offered to me for an issue with an earlier order, hence the 4 star review.
Response from SLID’UP by Mantion
Thank you for your feedback Jeff! I will ask our customer service to get back to you quickly about the refund. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2022
Choice, correct price, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
As other slidup products the hardware is excellent and easy to install. The only negative is that I could not purchase the sliding hardware separately from the pocket door hardware, which is what I wanted. Please offer your rails and rollers separately in the future.
Response from SLID’UP by Mantion
Thank you for your feedback Larry! Indeed, we do not offer the items separately for our pocket door hardware SLID'UP 2200 but we do for a lot of other hardware that can be used for a pocket door too. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
Delivery was a little longer than expected. but otherwise good service and excellent product.
Response from SLID’UP by Mantion
Thank you for your feedback Brian! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2022
All Good
Response from SLID’UP by Mantion
Thank you for your feedback Robert! SLID'UP Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2022
I paid a lot of money for a product that I can not use, I also paid for shipping I believe and to return it I have to spend more than the original purchase for shipping to return them. All other businesses pay for return shipping, your company does not. I will not tell anyone about this company nor will I ever make another purchase.
Response from SLID’UP by Mantion
I am sorry about your disappointment. Unfortunately, we do not sell and ship regular products that are inexpensive and easy to ship. Therefore, we do not handle shipping fee in case of a return wanted by the customer. SLID'UP Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2022
fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2022
Wide selection of products at interesting prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2022
Perfect, easy to install, good material, I recommend this site for its seriousness
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
Compliant with the order.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 06/01/2022
not installed yet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2021
works good
Response from SLID’UP by Mantion
Thank you for your feedback Yvon! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2022
The order management was perfect but the shipping costs are too high and not proportional to the item purchased. €5.90 for a bag of stops < €8.00 is too expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2021
explicit site
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/12/2021
Good goods, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
Delivery faster than indicated.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2021
Not being able to give an opinion for now since I have not yet received the goods, I would just like to point out after ordering on your site, I put a small note in the reserved box that I wanted a departure of the goods at the beginning of January because I could not receive it this end of the year, I received an email that the goods were in the process of being shipped on December 24, I called your friendly services to postpone the departure if it was still possible, in doubt the person I spoke to on the phone was supposed to keep me informed, I was never contacted again neither by email, nor by SMS, nor by email, I don't even know if it has been delivered knowing that carriers often do anything, it is a fragile package, I would not want it to arrive damaged. Disappointed by this lack of communication and remaining in the blur. I hope everything will go well. Best regards. Vincent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2021
The site is quite user-friendly.
The team is responsive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
Super corresponds well to what I thought
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
In the end, we were able to adapt the base to the product winding system which seemed fragile in plastic but it works...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2020
I specified during my order to deliver the order directly to the customer, you left it at a relay point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2021
I was able to quickly find the product I was looking for, the delivery times were respected, no complaints to make to you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Clear site, fast and tracked delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2021
This is my second order from here. I was very happy with my first purchase, the second one not so much. To my surprise when I opened the box the metal rail had a bunch of scratches and greasy finger/hand prints all over it. It's not a big deal if I was going to cover it but I wanted to leave it bare.
Response from SLID’UP by Mantion
Thank you for your feedback David. I am very sorry to read that. I will ask someone from customer service to give you a call. We will send you a new track. SLID'UP Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2021
Package arrived well, 4* instead of 5 because of large packaging for a small part. Efficient service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
Navigation on the site is easy, delivery was made 2 and a half days after my order which was scheduled for 6 days. Super!
Thank you for your speed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
Good but a bit too expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
Well-organized site, clear.
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