Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 304 published reviews
5 7 912 85% 4 1 021 11% 3 179 2% 2 81 1% 1 111 1%

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2021
No issues with the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2021
Fulfilled as expected
Response from SLID’UP by Mantion
Thank you very much for your feedback Tim! SLID'UP Team
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 10/08/2021
Fits! Happy to do it again
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2021
Good merchant site, package received quickly.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2021
Very light, insufficient fixings, right motor blocks...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2021
Everything is almost perfect, I think the shipping costs are a bit high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
the product matches its description I would have just appreciated screws so I wouldn't have to struggle
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2021
the disaster in terms of delivery
incompetent delivery person who does not come so does not leave a delivery notice
a day wasted waiting
delivered after 8 days after several calls
DPD to be banned
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Good inaf stuff, as expected. Except smoll problem with delivery, but quick response and resend. Thets why four stars
Response from SLID’UP by Mantion
Thank you for your feedback Vitaliy! SLID'UP Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Fast and simple delivery by GLS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
TOP!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
haven't put it up yet
Response from SLID’UP by Mantion
Thank you for your feedback Ray! SLID'UP Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2021
8 out of 10
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 29/11/2021
everything is good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Compliant from all points of view, first the item then its fast delivery. So very practical.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
Product conforms to my request, no problem, very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2021
The order shipped promptly; the shipping company (Fedex) caused a considerable delay.
Response from SLID’UP by Mantion
Thank you very much for your feedback Scott. I am very sorry about the delay from FedEx, we will look into it. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
Forgotten during the order (1 item delivered instead of 2) but response from customer service very quick and second package received 1 week later
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2021
no issues on the site packaging and delivery ok
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 25/11/2021
Great rails, at the end you sometimes have to push them a bit when mounting them edge to edge. But really recommended
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
Good material easy to install, only downside is the sliding door brake or retention system, otherwise it slides well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
completely satisfactory delay
careful packaging
installation of the material without problems
which justifies my 2nd order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
Perfect site and product, plus French
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Can you include a mounting tutorial for a door in your delivery instructions (more effective than a paper document...) I am looking for extra flat plasterboard fixing rails that go with the concept of sliding doors, thank you for indicating some supplier leads. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
Nothing to complain about the navigation, the order, the ultra-fast delivery and the price!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2021
Excellent product, only minor production flaws. Interesting to see how well it holds up over time.
Response from SLID’UP by Mantion
Thank you very much for your feedback Cameron! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2021
Nothing to report....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
The delivered material is in accordance with my order. good quality.
However, it would be desirable to be able to choose the transport company for the package. the delivery person (DPD company) does not take into account the announced delivery times: the first time I received a message at 9:30 PM saying that the delivery person could not come (announced time 8:45 AM to 11:45 AM).
After rescheduling the delivery, the delivery person came at 1:30 PM (announced time between 8:00 AM and 11:00 AM)... and this is not the first time I have experienced this kind of inconvenience with them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
You can easily find what you're looking for.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
It corresponded exactly to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
Ease of search and important choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Product and price are great. I live in Hawaii and the thing I don’t understand is why SlidUp only ships to the lower 48 states and not Hawaii or Alaska. I understand you are a Canadian based manufacturer but your US website boasts “all orders shipped from warehouse in the US”. The items I ordered are very small and could easily fit into a USPS flat rate box or envelope which is pretty cheap anywhere in the US including HI and AK. I ordered to track roller kits and had them ship it to my son on the west coast who the repackaged the items in a flat rate envelope to mail to me. So it cost roughly $10 for SlidUp to ship it to California and $10 for my son to mail it to me. Their customer service representative tried to help me out and checked with their shipper what it would for them to ship the parts directly to me and gave me an estimate of $48. These track rollers are closest thing I could find as a replacement for a condominium that I do maintenance on and has about 300 units that use a hidden track sliding barn door that uses nearly identical rollers .I need about 10 more sets of roller kits and trying to figure out how the best way to get it here.
Response from SLID’UP by Mantion
Thank you for your feedback Mark. As our main products are sliding system, they are quite expensive to ship. That is why we dot not offer deliveries for Hawaii or Alaska, even for smaller products. We cannot make exceptions on the website. Also, our logistic platform in the US only works with FedEx. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
An oversized package for this product. Delivery was made within the expected time frame of a few days.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
The material is very good, just the screws leave something to be desired
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2021
Arrived quick - works for our needs
Response from SLID’UP by Mantion
Thank you for your feedback Kim! SLID'UP Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/11/2020
Error on the order reference, no response from customer service which was contacted by email.
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