Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 301 published reviews

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 1, 2 and 4 stars

Reset filters
M
Martin S.
Rating: 2 out of 5
following a purchase from 03/05/2026
Delivery was not complete. Unfortunately, the floor guide for the sliding door was not included.
Translated reviews
R
Rémi F.
Rating: 2 out of 5
following a purchase from 03/05/2026
Very very simple equipment for 80 euros, I expected something more sophisticated
Translated reviews
Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback.
We are sorry to learn that the product did not meet your expectations.
We strive to offer products that provide the best value for money and take your comments into consideration.
We remain at your disposal for any further requests.
Best regards
Dominique / SLID'UP Customer Service
M
Martin L.
Rating: 1 out of 5
following a purchase from 01/05/2026
I did not accept the package because it arrived bent.
Translated reviews
Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback.
We are sorry that your package arrived damaged. We understand your decision to refuse it and apologize for this inconvenience.
In the meantime, a new item has been shipped as a replacement.
Best regards
Dominique / Customer Service SLID'UP
L
Luc C.
Rating: 2 out of 5
following a purchase from 29/04/2026
The plastic sliding systems for lower furniture doors up to 9 kg slide poorly. The doors tend to get stuck.
Translated reviews
Response from SLID’UP by Mantion
Hello Sir,
Thank you for sharing your feedback.
We are sorry that the sliding does not meet your satisfaction. This type of problem is generally related to an adjustment or an installation that requires tweaking.
Please feel free to send us some photos or a video. We can then help you find a solution.
Best regards
Dominique / Customer Service SLID'UP
G
Gaetan A.
Rating: 1 out of 5
following a purchase from 27/04/2026
Package is opened, lost screw nut washer. Email sent to your services still without response
Translated reviews
Response from SLID’UP by Mantion
Hello,
We are sorry that your order was delivered incomplete due to an incident that occurred during transport.
We also apologize for the delay in processing your complaint.
We remain at your disposal for any further information.
Best regards
Dominique / Customer Service SLID'UP
F
Frank S.
Rating: 4 out of 5
following a purchase from 19/04/2026
Overall impression is okay, some technical understanding and skill are a prerequisite for success
Translated reviews
A
Alexandra H.
Rating: 2 out of 5
following a purchase from 13/04/2026
The small order screws (Reinforced wall mounting bracket for SLID'UP) being unpackaged in the package, "free electrons", were lost during transport (twice in a row)! Too bad because the material is of good quality!
Translated reviews
Response from SLID’UP by Mantion
Hello Madam,
We are sorry that your order was delivered incomplete due to an incident that occurred during transport.
The missing parts have since been shipped.
We apologize for this inconvenience and remain at your disposal for any further information.
Best regards
Dominique / SLID'UP Customer Service
D
Dominique L.
Rating: 4 out of 5
following a purchase from 18/04/2026
Satisfied with the engine, well done, a bit fragile in the electronics, satisfied with the technicians, provides good information and the repair, thank you
Translated reviews
J
Jean Michel R.
Rating: 2 out of 5
following a purchase from 13/04/2026
Very good
Translated reviews
M
Maurice M.
Rating: 4 out of 5
following a purchase from 28/03/2026
quick good to more
Translated reviews
E
Ed J D.
Rating: 2 out of 5
following a purchase from 07/04/2026
when asked if i was satisfied with my shopping experience, i would reply "yes and no". the yes's are that the product delivered was correct and arrived quickly. The no's are that the packaging was done poorly in that the bristles were crushed to the point that at first i thought the product was unusable. it appears that someone just wrapped the 18-foot length around their hand and stuffed it in the bag and then into the envelope. i spent many hours straightening out the bristles and had to fabricate a jig on my worktable to "fix" them. i basically had to press them out to be straight which took several days because i had to do it in 6 foot sections, and i had to leave them in the jig overnight. i was surprised at how limp the bristles were. i expected them to be stiffer. they did end up working ok for my application, but i will not use them again. i have a recurring requirement for a brush seal to be used on retractable screen doors where the seal clearance is greater than 5/8 of an inch. your product is perfect in that the spine is 3/16" wide and the brush length is 1 inch. if you manufactured the same product with a much stiffer bristle, and ideally to 1-1/8" and it were black, you would have a very marketable product that would be useful to installers of these types of large retractable screen systems. it would not necessarily need to have adhesive backing as the 3/16" spine can be pressed into the slot of some retractable screen systems, notably, the phantom brand retractable screen system. for now, i will keep searching for a supplier for my application.
B
Bharat M.
Rating: 4 out of 5
following a purchase from 03/04/2026
Four star
V
Vincent D.
Rating: 4 out of 5
following a purchase from 30/03/2026
Ras
Translated reviews
C
Christopher D.
Rating: 1 out of 5
following a purchase from 28/03/2026
I have not received my order.
M
Matthias G.
Rating: 4 out of 5
following a purchase from 15/03/2026
Ordering, delivery, and phone consultation were great. Please improve the assembly instructions with these tiny pictures. A bit of old-fashioned explanatory text would also be very helpful. After all, we customers are not illiterates.
Translated reviews
V
Volker K.
Rating: 4 out of 5
following a purchase from 17/03/2026
The goods are flawless. However, the correct package only arrived on the second attempt. The customer service was also prompt and friendly. But it always involves unnecessary extra effort when the goods are not delivered correctly.
Translated reviews
F
Fabrice D.
Rating: 4 out of 5
following a purchase from 09/03/2026
Perfect packaging rigid rail bearing could be even quieter for bedroom door excellent height adjustment system, the keys do not pass, a bit expensive but the quality is there I recommend
Translated reviews
J
Jacques B.
Rating: 1 out of 5
following a purchase from 04/03/2026
Handles not packed, not protected so received with bumps and aesthetic defects
Translated reviews
Response from SLID’UP by Mantion
Hello Sir,
We regret that the products received are not in good condition.
Of course, we can proceed with the replacement if you wish. In this case, please send us a message in response to the confirmation email of your order.
We remain at your disposal for any questions or clarifications.
Best regards
Dominique / SLID'UP Customer Service
C
Claude B.
Rating: 4 out of 5
following a purchase from 02/03/2026
Very good
Translated reviews
A
Alexandra G.
Rating: 2 out of 5
following a purchase from 03/03/2026
I sent an email for an exchange for a higher range but no news
Translated reviews
Response from SLID’UP by Mantion
Hello Madam,
We apologize for the delay in responding to your request for an exchange to a higher range.
In the meantime, your request has been taken into account and the return file is being processed.
The refund will be made today.
Sincerely,
The Customer Service SLID'UP by MANTION
S
Séverine G.
Rating: 4 out of 5
following a purchase from 25/01/2026
Not easy to navigate among the different versions of rails, brakes, etc. despite a very responsive customer service.
Translated reviews
J
Jean-Luc N.
Rating: 4 out of 5
following a purchase from 02/03/2026
Hello, indeed the paper manual is very brief, but with the video we manage. Modification of an old wooden door to save space in my bathroom.
Translated reviews
M
Michel G.
Rating: 4 out of 5
following a purchase from 26/02/2026
Very good material and fast delivery within the deadlines. Highly recommended
Translated reviews
R
Robert C.
Rating: 4 out of 5
-
Translated reviews
P
Pierre-Henri D.
Rating: 4 out of 5
following a purchase from 24/02/2026
-
Translated reviews
J
Jeremie F.
Rating: 4 out of 5
following a purchase from 15/02/2026
ok
Translated reviews
P
Philippe B.
Rating: 4 out of 5
following a purchase from 07/02/2026
Hello, generally satisfactory product but with a ceiling mount and a door adjustment at the highest point so that the strip hides the system, the provided mounting screws block the passage of the carts. Either the screw holes in the rail need to be milled, or the length of the suspension nuts needs to be shortened.
Translated reviews
P
Philippe C.
Rating: 2 out of 5
following a purchase from 11/02/2026
Hello, Not very satisfied with 2 sleeves I can't screw the small screws. Regards
Translated reviews
J
Jpaul V.
Rating: 1 out of 5
following a purchase from 10/02/2026
Fast delivery and very well packaged parts.
Translated reviews
J
Jã¶Rg H.
Rating: 4 out of 5
following a purchase from 03/02/2026
Everything is fine
Translated reviews
P
Paulin G.
Rating: 4 out of 5
following a purchase from 30/01/2026
It would be helpful to offer spare parts directly to the customer when purchasing the engine rather than in the description.
Translated reviews
A
Axel F.
Rating: 4 out of 5
following a purchase from 12/01/2026
I have ordered a system here before that works well. Therefore, my selection and order were clear and simple
Translated reviews
T
Thomas G.
Rating: 4 out of 5
following a purchase from 22/01/2026
I did not engage with the homepage.
Translated reviews
C
Christian B.
Rating: 4 out of 5
following a purchase from 29/01/2026
Well-thought-out product but expensive
Translated reviews
L
Laurent M.
Rating: 1 out of 5
following a purchase from 27/01/2026
The lock kit received was not in good condition, a plastic piece was broken. I don't know if I will be able to install the handle as it is.
Translated reviews
Response from SLID’UP by Mantion
Hello Sir,
We are sorry to learn that the product arrived damaged.
We have a Quality Service: if the product turns out to be non-compliant, it is entirely possible to proceed with its replacement.
We remain at your disposal for any further information.
Best regards,
Dominique / The SLID'UP Customer Service
R
Régis R.
Rating: 4 out of 5
following a purchase from 24/01/2026
Delivered quickly and with the ordered material
Translated reviews
C
Claude S.
Rating: 4 out of 5
following a purchase from 22/01/2026
very serious company
Translated reviews
T
Tom G.
Rating: 2 out of 5
following a purchase from 25/01/2026
The gap between the doors is too large, looks quite silly, the further door needs to be milled, then the upper guide is really unusable due to zero tolerance, 1 mm difference and it rubs, better to build something yourself and use a profile for example
Translated reviews
B
Bruno C.
Rating: 4 out of 5
following a purchase from 19/01/2026
Delivery was compliant and fast. One item was missing (omission during the preparation of the package) and the company was professional and responsive in its corrective action. I recommend and expect the same quality after the installation of the equipment.
Translated reviews
A
Angela J.
Rating: 4 out of 5
following a purchase from 19/01/2026
Fast delivery, as always. However, you could adjust the size of your package to the products shipped. I received a large package for a very small bag of sleeves...
Translated reviews