The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Too difficult to give a score. The merchandise seems fine but the system of references to order is very confusing. Do confusing that I apparently ordered the wrong rail. Though it seemed obvious to me that if you order 3 rails they would all be the same size. . I was told it was my fault and returns were not accepted. This treatment, in the modern world of internet ordering is not only unacceptable but also probably illegal in the consumer code.
So, shape up, Slid'up, be amenable, be nice.
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Response from SLID’UP by Mantion
Dear Sir, Thank you for taking the time to share your feedback. We’re sorry to hear that the product dimensions did not meet your expectations. The additional rail you purchased is unfortunately not compatible with the selected kit. We understand how this may have caused confusion, even though the information provided on our website is fairly detailed. Of course, a return of the wrong product is possible. Best regards Slid'Up Customer Service A return of the item for a refund is possible.
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Jean-Claude C.
Rating: 4 out of 5
following a purchase from 02/05/2025
Nothing to report, contact with the resale company in Dijon very friendly, attentive and very professional. Thank you to them. As for the product, it should be known. PS: I gave your contact details to a representative in this field and to one of his carpenter artisans (surprised by the quality and price)
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Ivan V.
Rating: 2 out of 5
following a purchase from 07/06/2025
Very disappointed I buy directly from the manufacturer, to avoid enriching Leroy Merlin. But unfortunately, I encountered a problem between the size of my carts and the rail, I bought these elements separately in a kit.
I made a mistake in my order, of course, but I left a comment for your staff at the time of the order asking if, following my choice of different products, I would not encounter any issues, but I don't feel like anyone from your side read it, as a result, I managed, spent more time, but thanks to ingenuity I found the solution but not thanks to you.
So really not great your customer service, which does not read comments during orders, I wonder what the point is of writing comments.
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Response from SLID’UP by Mantion
Hello Sir, Thank you for taking the time to share your feedback. We sincerely apologize and fully understand your frustration regarding the incompatibility of the chosen elements and the lack of response to your comment left during the order. Indeed, every comment left by our customers should be carefully read and taken into account. It is clear that this was not the case here, and we sincerely apologize for that. We commend your ingenuity and your ability to find a solution, but it is regrettable that you had to do so without the expected support from us. Your message allows us to reflect on improving our vigilance regarding the handling of customer comments. Please be assured that your feedback is taken very seriously. Best regards, The slidup.fr team
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Wolfgang W.
Rating: 4 out of 5
following a purchase from 04/06/2025
Delivery and material are good
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Ulrich Gert D.
Rating: 4 out of 5
following a purchase from 27/05/2025
A bit difficult to find the right product for my application but in the end it was the right one
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Etienne L.
Rating: 4 out of 5
following a purchase from 21/05/2025
Overall satisfied even if I wouldn't necessarily recommend all the hardware on this site.
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Pascal G.
Rating: 4 out of 5
following a purchase from 21/05/2025
Good
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Orbie B.
Rating: 1 out of 5
following a purchase from 10/05/2025
I’ve tried calling the number that’s posted left messages nothing. I would like to start a return, but there is no way to return it that I can see or on their website. I was looking for a little bit of technical support. That’s all but at this point, I’d like to return it.
Response from SLID’UP by Mantion
Hello, Thank you for bringing your concerns to our attention. We're truly sorry to hear about your experience and understand how frustrating it can be to seek assistance without a response. We value your feedback on the return process and are committed to improving support for our customers. While we cannot address specific return requests here, we encourage you to visit our website for detailed instructions or contact us directly via email or phone. Your satisfaction is important to us. Best regards, SLID'UP Team
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Cecile H.
Rating: 4 out of 5
following a purchase from 21/05/2025
The products offered are of very good quality, well thought out.
However, it's not easy to place your order to assemble between the different elements of 60kg, 200kg the fixing brackets, the rails, etc. but also fast shipping.
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Alexandre N.
Rating: 4 out of 5
following a purchase from 16/05/2025
good
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Bruce H.
Rating: 4 out of 5
following a purchase from 12/05/2025
Arrived on time in exactly as ordered.
Response from SLID’UP by Mantion
Thank you fror your feedback! SLID'UP Team
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Fabien C.
Rating: 4 out of 5
following a purchase from 21/05/2025
As described and effective
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Nicusor I.
Rating: 4 out of 5
following a purchase from 15/05/2025
Hello,
I bought the kit to motorize my roller shutters
Very good product for the price quality ratio.
Easy to install.
In my package, 2 screws for fixing are missing.
Easy adjustment of the up and down
In summary, very happy with the pro
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Franck G.
Rating: 4 out of 5
following a purchase from 12/05/2025
Fast delivery and no surprises. Product conforms. Very well designed site
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Chris K.
Rating: 1 out of 5
following a purchase from 09/05/2025
I haven't received it yet
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Fabienne K.
Rating: 4 out of 5
following a purchase from 04/05/2025
No particular issues. The diagrams with dimensions allow for good verification of sizes.
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Paweł N.
Rating: 4 out of 5
-
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Christian B.
Rating: 4 out of 5
following a purchase from 24/04/2025
way too expensive
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Dominique P.
Rating: 1 out of 5
following a purchase from 01/05/2025
Poorly cared packaging, consequently, the upper rail was bent on the front part.
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Response from SLID’UP by Mantion
Hello, Thank you for taking the time to leave a review. We are sorry to learn that the packaging did not meet your expectations and that it caused damage to your product. Please contact us by email (+ photo) so that we can proceed with the replacement of the rail. Best regards, Dominique / The slidup.fr team
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José Daniel P.
Rating: 4 out of 5
following a purchase from 06/05/2025
Just a shame about the order tracking, no shipping information or anything.
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Ralf B.
Rating: 4 out of 5
following a purchase from 05/05/2025
Everything went well. Delivery was problem-free and relatively timely
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Adrien R.
Rating: 4 out of 5
following a purchase from 06/05/2025
Not mounted yet, but it's solid.
Personally, I'm replacing the 4 brackets of the 2 shutter stops (which I can't fix on the PVC window) with a square tube drilled on demand.
It's a pity there isn't a shorter version for pairs of shutters less than 500mm.
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Philippe B.
Rating: 4 out of 5
following a purchase from 28/04/2025
Compliant
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Jacques C.
Rating: 4 out of 5
following a purchase from 15/04/2025
Small hiccup with the provided Allen key, not the right one! and the control button, very poor quality, too bad the product is TOP.
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Olivier L.
Rating: 4 out of 5
following a purchase from 16/04/2025
No problem, product and delivery date as expected. Delivery issue, the box was torn, and missing parts. Since I wasn't the one who received the package, I didn't make a fuss and managed, but if you need additional parts (fixing bracket), I advise you to order them separately as they are not packaged, just 'placed' in the box without any protection.
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Jacques H.
Rating: 4 out of 5
following a purchase from 25/04/2025
Perfect except for the delivery issue with Geodis
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Andrei Z.
Rating: 4 out of 5
following a purchase from 18/04/2025
Delivery was fast.
Response from SLID’UP by Mantion
Thank you for your feedback ! SLID'UP Team
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Oskar R.
Rating: 1 out of 5
following a purchase from 31/03/2024
Unfortunately does not respond to emails regarding a warranty case, therefore unfortunately paid the full purchase price twice.
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Response from SLID’UP by Mantion
Hello and thank you very much for your feedback. We are sorry to hear that you had problems with the response to your emails regarding your warranty case. Your concern is important to us, and we want to ensure that such experiences are not the norm. Therefore, we have internally reviewed your feedback to improve our service - but in fact, we found no message from you, and no call took place either. However, since we offer up to five years warranty on our products, an exchange would have been possible. Alternatively, we could have also found and resolved the reason for the issue together. Please contact us at mailto:[email protected] or Tel.02056-918388, so we can resolve this issue promptly. Thank you! We appreciate your patience in this matter and are always eager to find solutions. Best regards, your slidup.de team.
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Jan-Erik V.
Rating: 4 out of 5
following a purchase from 21/04/2025
Well done, sometimes the products are difficult to find.
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Michał J.
Rating: 4 out of 5
-
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Falk S.
Rating: 4 out of 5
following a purchase from 01/02/2025
Material corresponds to the description and quality.
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Gerhard M.
Rating: 1 out of 5
following a purchase from 23/03/2024
mantion is negatively remembered by me
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Response from SLID’UP by Mantion
Hello, thank you for your feedback. We are sorry to hear that your experience with Mantion was not positive. Your impressions are important to us, and we always strive to improve our services. Without knowing exactly where this memory comes from, we appreciate your feedback and hope that we can create a better experience for you in the future. Best regards, your slidup.de team
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Norbert P.
Rating: 4 out of 5
following a purchase from 12/01/2025
The rollers do not all run equally well.
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Martin K.
Rating: 4 out of 5
following a purchase from 29/11/2024
Fits
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Angela M.
Rating: 4 out of 5
following a purchase from 05/01/2025
Rail is stable, everything is okay
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Sascha M.
Rating: 4 out of 5
following a purchase from 11/01/2025
Super product.
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Richard V.
Rating: 4 out of 5
following a purchase from 28/03/2025
Great advice in terms of what products best for my application from customer service. Products arrived within 1 week (to Ontario). Products as described. Only suggestion is to improve the instructions. They are not clear and pictures are too small to be interpreted.
Response from SLID’UP by Mantion
Hello! Thank you for your thoughtful review. We're thrilled to hear that our customer service provided you with great advice and that your products arrived promptly. We genuinely appreciate your feedback regarding the instructions, and we'll take it into consideration as we strive to improve our customer experience. Your input is invaluable to us! Best regards, Slid'up Team
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David C.
Rating: 4 out of 5
following a purchase from 21/03/2025
I have not yet installed as it is for a seasonal residence. It arrived in a few days and in good condition.The assembly is good quality and I am looking forward to installing.
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
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Stéphane B.
Rating: 4 out of 5
following a purchase from 31/03/2025
Fast shipping. An error in the product dimensions compared to what is stated in the item description (10 cms and not 11 cms). A plastic part is also missing from one of the bags.
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Arnaud J.
Rating: 1 out of 5
following a purchase from 25/03/2025
Mistaken in the order, difficulty in returning and getting something else
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Response from SLID’UP by Mantion
Hello, We are sorry to learn that your order did not meet your expectations. For a withdrawal request, you need to send us a request by email so that we can provide you with our instructions. Best regards, Dominique / The slidup.fr team
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