Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 304 published reviews
5 7 912 85% 4 1 021 11% 3 179 2% 2 81 1% 1 111 1%

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 1, 2 and 4 stars

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J
Joel C.
Rating: 4 out of 5
following a purchase from 26/03/2025
Nothing to say about the product, everything is okay. However, change the carrier: DPD asked me twice to reschedule the delivery! Unfortunately, this is not the first time this has happened. Finally, the delivery person didn't even wait for me to arrive at the gate, he left the package behind and I weigh my words, 'he literally ran away'. Best regards.
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Response from SLID’UP by Mantion
Hello, Thank you for taking the time to share your experience. We are glad to hear that you are satisfied with the product. However, we are sorry for the delivery person's behavior. We will forward your feedback to our DPD sales manager so that action can be taken with the delivery agency and the driver. Have a nice day Best regards, Dominique / The slidup.fr team
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Remi R.
Rating: 4 out of 5
following a purchase from 20/03/2025
Well-designed site
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Georges S.
Rating: 4 out of 5
following a purchase from 17/03/2025
Relatively clear
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Gérard T.
Rating: 4 out of 5
following a purchase from 14/03/2025
Package very well packaged and reception/delivery correct.
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Georges S.
Rating: 4 out of 5
following a purchase from 14/03/2025
The site is very well done but sometimes lacks clarity. Indeed, I received material with a stop, but I do not know what this stop is for? Do you have any idea?
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Response from SLID’UP by Mantion
Hello, Thank you for your positive feedback on the presentation of our site! Regarding the stop, it is generally used to stabilize the material during use. The stop is equipped with a hook that allows you to keep the door in position. You can position it either to keep the door open or closed. Best regards, Dominique / SLID'UP Customer Service
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Axel M.
Rating: 4 out of 5
following a purchase from 10/03/2025
Good quality system. To see over time
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Dom L.
Rating: 4 out of 5
following a purchase from 09/03/2025
Respect for deadlines, ease of installation. Reliability to be verified.
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Eglise Evangélique D.
Rating: 4 out of 5
following a purchase from 11/03/2025
A valuable help with the order and a fast and compliant delivery
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Daniel D.
Rating: 4 out of 5
following a purchase from 09/03/2025
Nothing to report
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Jack G.
Rating: 4 out of 5
following a purchase from 25/02/2025
The hardware looks very good, but the instruction sketch is somewhat puzzling in that there are different dimensions from the pivot points to the edges of the panels. I think they should be the same. I called for an explanation, but the person I spoke with was of no help.
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Alain H.
Rating: 4 out of 5
following a purchase from 23/02/2025
Professional
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Daniel D.
Rating: 4 out of 5
following a purchase from 05/03/2025
I was missing the locking system that clips onto the end of the motor.
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Patrick B.
Rating: 4 out of 5
following a purchase from 01/03/2025
Good product very well packaged but the documentation needs to be reviewed on certain points (installation kit and electrical connection)
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Bernard C.
Rating: 4 out of 5
following a purchase from 25/02/2025
Product received as ordered
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Christophe L.
Rating: 4 out of 5
following a purchase from 22/02/2025
Very clear, I will come back to you for another order, plus the different packaging is well planned for these items
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Jason E.
Rating: 4 out of 5
following a purchase from 11/02/2025
Website was informative and easy to use
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
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Roger Z.
Rating: 4 out of 5
following a purchase from 18/02/2025
well packaged
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Harald L.
Rating: 4 out of 5
following a purchase from 09/02/2025
I found it a bit difficult to find the corresponding accessories or variants.
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Yannick H.
Rating: 4 out of 5
following a purchase from 18/02/2025
Fast shipping. Fairly easy installation. The only small downside is that the range of the remote control is limited for controlling multiple mechanisms. Otherwise, good operation.
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Gérard U.
Rating: 4 out of 5
following a purchase from 17/02/2025
Very good even, efficient, fast ... until delivery: the carrier does not have a sufficiently dense network of relay points and does not reference its packages by a barcode or QR, hence difficulty in identification at the Relay Point
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Eric G.
Rating: 4 out of 5
following a purchase from 12/02/2025
Rather good reception on the phone thank you
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Manfred Z.
Rating: 4 out of 5
following a purchase from 01/02/2025
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Beatrice R.
Rating: 4 out of 5
following a purchase from 29/01/2025
We used it for a large 60x90 cm mirror. It was very heavy to push. After some lubrication, it now runs somewhat.
Not the best choice, but it works.
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Elliot L.
Rating: 1 out of 5
following a purchase from 02/01/2025
Did not respond to my request for additional product support.
Response from SLID’UP by Mantion
We are sorry for the experience you had with us and the inconvenience it may have caused you. This is not part of our work habits as we answer to all emails, calls and we do call back all missed calls and voicemails. We'll make sure this situation won't happen again. We hope to have you as a customer in the future despite this situation. Thank you for your feedback! SLID'UP Team.
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Didier M.
Rating: 4 out of 5
following a purchase from 10/02/2025
good product, fast delivery, discreet rail, only concern the stops for wheels are ineffective
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Christian A.
Rating: 4 out of 5
following a purchase from 09/02/2025
1st purchase and not disappointed
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Claude S.
Rating: 4 out of 5
following a purchase from 06/02/2025
No problem with the order
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Georges S.
Rating: 4 out of 5
following a purchase from 27/01/2025
Order well packaged and delivered quickly....
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Denis T.
Rating: 4 out of 5
following a purchase from 31/01/2025
the product is very correct the installation has not yet been carried out but no doubt.
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Paul O.
Rating: 4 out of 5
following a purchase from 17/01/2025
Good quality part, needs better instructions.
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
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Arlo S.
Rating: 1 out of 5
following a purchase from 17/01/2025
I had an issue with my order. I was overcharged for shipping. I emailed customer service. No reply. I called, no answer. Weeks go by. I emailed again. No reply. I call again. No answer. Terrible, non existent customer service. Absolutely no response. I would not buy from them again. Overcharged and then ghosted me.
Response from SLID’UP by Mantion
We apologize for the experience you have had with us. We have resolved this situation and issued a refund. Please do not hesitate to contact us if there is anything else. Thank you for your feedback. SLID'UP Team
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Dominique M.
Rating: 4 out of 5
following a purchase from 24/01/2025
Easy access
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Yves B.
Rating: 4 out of 5
following a purchase from 23/01/2025
Well thought out, smooth
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Franz S.
Rating: 4 out of 5
following a purchase from 08/01/2025
Price-performance and delivery are fine. Let's see how long the sliders last.
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Christine E.
Rating: 4 out of 5
following a purchase from 23/01/2025
Just a note about the delivery: the date set by Geodis was not respected without prior notice. I took a day off for nothing! It is essential to review your partnership with this company. Otherwise, regarding Slidup, nothing to complain about, we are very satisfied
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Bernd E.
Rating: 4 out of 5
following a purchase from 18/01/2025
Super
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Birgit H.
Rating: 4 out of 5
following a purchase from 09/01/2025
The site is well structured, you can find your way around very well. The descriptions and instructions could be more detailed.
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Anja L.
Rating: 1 out of 5
following a purchase from 12/01/2025
Poor quality
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Response from SLID’UP by Mantion
Hello, it's a pity that you are not satisfied with the product. We strive to design the product description in such a way that no false expectations arise. We would be grateful for any suggestions on what we should improve. Thank you very much for that and best regards from your team at slidup.de
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Wolfgang R.
Rating: 4 out of 5
following a purchase from 09/01/2025
Thank you, gladly again
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Markus W.
Rating: 2 out of 5
following a purchase from 10/01/2025
Delivery has not yet arrived.
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Response from SLID’UP by Mantion
Hello, you could see from the tracking that our transport service provider unfortunately was not as reliable this time as usual. As agreed in our subsequent email correspondence, we have therefore resent the order without waiting for the clarification of the investigation request. You should therefore soon have your order in hand. Thank you for your understanding and patience! Until next time, best regards from your team at slidup.de
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