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G
Rating: 4 out of 5
Very good in terms of merchandise but on the follow-up I received nothing, it's strange
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Customer reviews of SLID’UP by Mantion
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 9 304 published reviews
Summary of reviews
The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Reviews 1, 2 and 4 stars
Reset filtersB
Rating: 4 out of 5
Fast shipping. Nothing to report.
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A
Rating: 1 out of 5
Shipment was calculated and announced. However, I never received a shipment. For that, the refund of the purchase price - however with a deduction of 5€ for the shipment. For me, not a good style......
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Response from SLID’UP by Mantion
Please excuse the problems with the shipping: Unfortunately, your announced shipment could not be delivered, the deliverer did not find you. The shipment then waited in the parcel shop in vain for pickup and was subsequently returned to us. That the customer then at least pays the shipping costs is not unusual, although the return even incurred further costs. Unfortunately, our inquiry for another delivery went unanswered - we have now also refunded you the 4.95€ as a goodwill gesture. Best regards from your team at slidup.de
D
Rating: 1 out of 5
Unfortunately, I did not receive the order
I also did not receive a notification card
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I also did not receive a notification card
Response from SLID’UP by Mantion
Hello, it's a pity that you could not accept the announced shipment - unfortunately, the delivery person did not find you. The package has returned to us this week, you should have already received the refund. Please excuse the circumstances. Best regards, your team from slidup.de
A
Rating: 1 out of 5
Order that does not match what I wanted to order I contacted for a return but no news I then have another order that is supposed to arrive but no news so I think it will be the last orders I place.....
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Response from SLID’UP by Mantion
Hello, We sent you the instructions for returning your order on January 16. The package has not yet reached us. Regarding the next order, unless we are mistaken, it was placed on our site on January 13, it was handed over to the carrier on January 14 and it is noted delivered on January 16. These delays correspond well to the delays announced on our site. We hope that despite your dissatisfaction regarding the delivery, the item suits your project. Best regards Dominique / Customer Service SLID'UP
B
Rating: 4 out of 5
Order arrived as described
Response from SLID’UP by Mantion
Thank you very much for your feedback! SLID’UP Team
Z
Rating: 4 out of 5
-
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R
Rating: 4 out of 5
Everything super
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K
Rating: 4 out of 5
Disadvantage: Not orderable with a proper invoice, only Klarna.
This is quite bad for public clients.
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This is quite bad for public clients.
I
Rating: 1 out of 5
I cannot recommend this company.
The order never arrived.
Not even an email was received with the tracking number. Allegedly, we never picked up the package at the package shop. How are we supposed to know that it is in the package shop when we did not receive any email or note in the mailbox? We find that strange.
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The order never arrived.
Not even an email was received with the tracking number. Allegedly, we never picked up the package at the package shop. How are we supposed to know that it is in the package shop when we did not receive any email or note in the mailbox? We find that strange.
Response from SLID’UP by Mantion
Thank you very much for the feedback! In fact, the shipment was delivered two days later - but that was of course much too late. Unfortunately, not only the Christmas holidays caused delays for us and the shipping service provider. Meanwhile, shipping is working quickly again as usual. Feel free to try it out! Best regards, your team from slidup.de One last note: Please also check the emails in your junk or spam folder, as we ALWAYS send both order confirmations and information about the shipping status.
L
Rating: 4 out of 5
meets my expectations and needs.
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H
Rating: 4 out of 5
Processing and delivery very quick!
Qualitatively good!
A recommendation from my side!
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Qualitatively good!
A recommendation from my side!
J
Rating: 4 out of 5
Fast delivery. Impeccable products.
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Z
Rating: 1 out of 5
Delivery time
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Z
Rating: 4 out of 5
-
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D
Rating: 4 out of 5
Good, the order was processed very quickly. Nothing to report on this point.
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J
Rating: 4 out of 5
Good search for accessories on the site - quick order and shipping.
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M
Rating: 4 out of 5
Order received on time and conforms.
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J
Rating: 4 out of 5
Lack of some details on the exact composition of the package
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C
Rating: 2 out of 5
Where is my order
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D
Rating: 1 out of 5
I waited over 2 weeks for my original trak. My first order of six sets of track. When it finally did arrive, only half of it made it.
It took almost 10 days for the replacement to arrive. Very frustrating how long it took for me to receive my order.
It took almost 10 days for the replacement to arrive. Very frustrating how long it took for me to receive my order.
Response from SLID’UP by Mantion
Thank you for your feedback! We are very sorry again for this issue. Indeed, our logistic platform made a mistake with your order. SLID’UP Team
P
Rating: 2 out of 5
Starting up and programming with the manual is very complicated to understand, I haven't managed to do my programming yet.
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Response from SLID’UP by Mantion
Hello Sir, We have noted the difficulty encountered in programming your clock. We will send you a simplified manual by email. You can also contact us by phone to get advice from our technical support. Best regards, Dominique / SLID'UP Customer Service
J
Rating: 4 out of 5
Quite intuitive site
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S
Rating: 4 out of 5
The order was not complete when it arrived. I called and spoke with Janik about it and she was very apologetic and promptly corrected the issue by sending the items that were not originally shipped. In doing so, she realized that the extra rollers I ordered were the wrong type for the channel that I had ordered. In the end, she saved me a big headache by catching my mistake.
Excellent service and
Very pleasing to talk to.
Excellent service and
Very pleasing to talk to.
Response from SLID’UP by Mantion
Thank you for your feedback! SLID’UP Team
S
Rating: 4 out of 5
A bit unclear when you need individual parts
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R
Rating: 4 out of 5
Well built product, functions smoothly
Response from SLID’UP by Mantion
Thank you for your feedback! SLID’UP Team
P
Rating: 4 out of 5
Very good, very fast.
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C
Rating: 1 out of 5
I still have not received my package, it has been 15 days that I am waiting for it
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M
Rating: 4 out of 5
Simple navigation
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J
Rating: 2 out of 5
The quality of a supplier also depends on the carrier chosen for deliveries. In my case via DPD after a week and three exhausting calls (correct address) waiting for my package, on the third visit, the delivery person simply told me that he did not have it!!!
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Response from SLID’UP by Mantion
Hello Sir, We are sorry that the delivery with DPD did not go well. We have forwarded your comments to our regional DPD manager so that action can be taken with the delivery agency. Best regards, Dominique / SLID'UP Customer Service
G
Rating: 2 out of 5
8 days after the order still not received
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Response from SLID’UP by Mantion
Hello Sir, Your order has been prepared and shipped within the announced timing, however, the delivery time by the Post may have been extended due to the holiday following the weekend. Best regards, Dominique / SLID'UP Customer Service
J
Rating: 4 out of 5
tbTB
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J
Rating: 4 out of 5
Fast delivery, order as expected, perfect
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G
Rating: 2 out of 5
Review the plan, too many problems
Material needs to be reviewed, the locking screw is too long and does not allow for precise adjustment, the guide with the rollers is too long which results in a bent door that is not even parallel
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Material needs to be reviewed, the locking screw is too long and does not allow for precise adjustment, the guide with the rollers is too long which results in a bent door that is not even parallel
J
Rating: 4 out of 5
Maybe you could emphasize a bit more on the destination of the products like ceiling installation (tunnel), surface-mounted (to replace a swinging door for example....
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C
Rating: 4 out of 5
Serious, quick reception and perfect packaging, corresponds to the descriptions..very satisfied.
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A
Rating: 1 out of 5
Did not work on my sliding track
Response from SLID’UP by Mantion
Thank you for your feedback Ashran! The stoppers that you purchased are only compatible with our SLID'UP 110, 120 or 180 ranges. SLID'UP Team
H
Rating: 4 out of 5
Good product
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L
Rating: 4 out of 5
Good
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L
Rating: 4 out of 5
No problem with the order
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