The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Hello,
We are following up on your feedback and are sorry that your delivery was incomplete.
In the meantime, we have taken the necessary steps to ensure that the missing item is shipped to you as soon as possible.
Thank you for your understanding and we remain at your disposal for any further information.
Best regards
Dominique / SLID'UP Customer Service
M
Maurice R.
Rating: 1 out of 5
following a purchase from 01/08/2026
Still no refund following order cancellation (11 days). Not very professional.
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Response from SLID’UP by Mantion
Hello Sir,
We apologize for this delay in refund and understand your dissatisfaction. During this summer period, our team is operating with a reduced staff, which has exceptionally extended some processing times.
However, we confirm that your refund has been validated today via PayPal. It will soon be visible on your account.
Thank you for your understanding.
Sincerely,
Dominique / The SLID'UP Customer Service
G
Guillaume L.
Rating: 3 out of 5
following a purchase from 03/08/2026
I do not like this closing system. I prefer the one with the shock absorber spring.
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Response from SLID’UP by Mantion
Hello Sir,
We are following up on your feedback and would like to inform you that the shock absorber spring you prefer is available separately on our site, under reference SU5478.
It is compatible with the kit you ordered and is suitable for doors weighing between 20 and 80 kg.
We hope this solution will meet your expectations.
Best regards,
Dominique / The SLID'UP Customer Service
A
Audric B.
Rating: 3 out of 5
following a purchase from 24/07/2026
Unfortunately, I did not receive the fixings I ordered, otherwise the product is compliant for the rest.
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Response from SLID’UP by Mantion
Hello Sir,
We regret that your order arrived incomplete.
We can of course send you the missing parts.
In order for us to process your request, we invite you to send us a complaint by email at the following address: [email protected].
We remain at your disposal for any further information.
Best regards,
Dominique
SLID'up Customer Service
M
Michel D.
Rating: 1 out of 5
following a purchase from 09/07/2026
Given the price and the advertising you do regarding the quality of your products, you could have included self-tapping wood screws for fixing the doors and rails. I therefore threw away your cheap screws for Parx self-tapping screws.
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Response from SLID’UP by Mantion
Hello Sir,
We understand your comment regarding the screws provided with your order.
However, the screws included in our kits are intended for use on wooden doors, in accordance with the assembly recommendations of our products. Unfortunately, we cannot provide screws suitable for all materials that may be used for making doors or supports.
Depending on the material and the configuration of the installation, it may therefore be necessary to use specific screws suitable for the relevant support.
Best regards,
The SLID'UP Customer Service
C
Christophe B.
Rating: 3 out of 5
following a purchase from 04/07/2026
The roller shutter motor I received was difficult to adjust for the limit settings, I had to call the brand's technical service and that is not normal because it increases the installation time
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Radosław K.
Rating: 1 out of 5
following a purchase from 08/07/2026
I received not what I wanted. They didn't even solve the problem (I didn't receive a refund proposal nor was the correct product sent to me)
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Michel L.
Rating: 3 out of 5
following a purchase from 30/06/2026
Not really satisfied with the product
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Klaus K.
Rating: 3 out of 5
following a purchase from 16/06/2026
The shipping via DEL was a disaster, registration of the shipment 22.6 delivered 25.6.26
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Leslie M.
Rating: 1 out of 5
following a purchase from 06/06/2026
The product arrived well packaged in a box but inside the visible bar is scratched. Too bad..:
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Response from SLID’UP by Mantion
Hello Madam,
We are sorry to hear that the product arrived scratched.
If you wish, we can proceed with its replacement. To do this, we invite you to send us a complaint to the address [email protected] attaching photos of the concerned part.
We remain at your disposal for any further information.
Best regards,
Dominique / The SLID'UP Customer Service
A
Alejandro A.
Rating: 1 out of 5
following a purchase from 30/05/2026
I received the product damage, the delivery service was changed.
F
Fritz B.
Rating: 1 out of 5
following a purchase from 31/05/2026
Mantion reduced the prices of the ordered items by 20% 3(!) days after receiving my order. I find this, to put it mildly, unfair! I would like a statement regarding this pricing policy!
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Richard S.
Rating: 1 out of 5
following a purchase from 01/06/2026
Not impressed with this company at all I will never use them again
J
Joseph S.
Rating: 1 out of 5
following a purchase from 30/05/2026
Very good
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Dominic S.
Rating: 1 out of 5
following a purchase from 23/05/2026
No invoice with order. Only after 7 emails!!! Invoice received!! Outrageous
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Response from SLID’UP by Mantion
Dear Dominic,
we are sorry to hear that you are dissatisfied with our service and had difficulties with your invoice. We understand your disappointment!
To avoid such (in this case: vacation-related) delays in email processing, we always send the invoice as an attachment upon receipt of payment, and the shipping notification also contains the invoice again.
Unfortunately, these emails occasionally end up in the spam folder and can therefore be easily overlooked. Sorry for that.
We hope that you are still satisfied with our products - perhaps we may welcome you again in our shop.
Best regards,
The SLID'UP by Mantion team
R
Rodney M.
Rating: 1 out of 5
following a purchase from 08/05/2026
Ordered products May 8, 2026 and still don’t have order. It now June 3, 2026. Very disappointed
M
Michel G.
Rating: 3 out of 5
following a purchase from 13/05/2026
fast delivery,easy installation,but the remote control does not work more than 1 meter,quite disappointing.
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback and we note the problem encountered.
The operation you describe is not normal. We invite you to contact our technical support, who can assist you in finding a solution.
Best regards
Dominique / SLID'UP Customer Service
C
C. D.
Rating: 1 out of 5
following a purchase from 12/05/2026
The product was correct, but the delivery was catastrophic. GLS is really an incompetent company. They went around in circles for five days without delivering, and finally dropped the package at a depot in the neighboring city.
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback.
We are pleased to learn that the product meets your expectations.
However, we are sorry that the delivery caused inconveniences.
We understand your disappointment and take your comments into consideration to improve the quality of our deliveries.
We thank you for your understanding.
Sincerely
Dominique / SLID'UP Customer Service
M
Mikołaj P.
Rating: 1 out of 5
following a purchase from 23/04/2026
-
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Martin L.
Rating: 1 out of 5
following a purchase from 01/05/2026
I did not accept the package because it arrived bent.
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback.
We are sorry that your package arrived damaged. We understand your decision to refuse it and apologize for this inconvenience.
In the meantime, a new item has been shipped as a replacement.
Best regards
Dominique / Customer Service SLID'UP
G
Gaetan A.
Rating: 1 out of 5
following a purchase from 27/04/2026
Package is opened, lost screw nut washer. Email sent to your services still without response
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Response from SLID’UP by Mantion
Hello,
We are sorry that your order was delivered incomplete due to an incident that occurred during transport.
We also apologize for the delay in processing your complaint.
We remain at your disposal for any further information.
Best regards
Dominique / Customer Service SLID'UP
G
Guy P.
Rating: 3 out of 5
following a purchase from 09/04/2026
No problem with the product. Problem with the GLS delivery postponed for 3 consecutive days.
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Serge C.
Rating: 3 out of 5
following a purchase from 03/04/2026
I would like the invoice and the warranty period
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your message.
The information regarding your invoice as well as the warranty period has been sent to you by email.
We remain at your disposal if you need further clarification.
The SLID'UP Customer Service
R
Roland L.
Rating: 3 out of 5
following a purchase from 29/03/2026
The remote control I ordered does not work with the RTS motor either in the order
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback.
After verification, the ordered remote control is only compatible with older versions of motorization.
As a commercial gesture, a prepaid return label has been sent to you to proceed with the return and refund of the item.
Best regards
The SLID'UP Customer Service
C
Christopher D.
Rating: 1 out of 5
following a purchase from 28/03/2026
I have not received my order.
F
Frederic G.
Rating: 3 out of 5
following a purchase from 30/03/2026
Hello, my package arrived damaged. Double door rail crushed at the end over 30 cm.
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Response from SLID’UP by Mantion
Hello Sir,
We have a dedicated after-sales service. If the item has a defect, it can be replaced under our after-sales procedure.
We invite you to send us your complaint by email so that we can process your request as soon as possible.
We also thank you for specifying whether the package was damaged upon receipt and if any reservations were made with the driver during delivery.
We remain at your disposal for any further information.
Best regards,
The SLID'UP Customer Service
J
Jacques B.
Rating: 1 out of 5
following a purchase from 04/03/2026
Handles not packed, not protected so received with bumps and aesthetic defects
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Response from SLID’UP by Mantion
Hello Sir,
We regret that the products received are not in good condition.
Of course, we can proceed with the replacement if you wish. In this case, please send us a message in response to the confirmation email of your order.
We remain at your disposal for any questions or clarifications.
Best regards
Dominique / SLID'UP Customer Service
S
Stephane C.
Rating: 3 out of 5
following a purchase from 03/03/2026
I would have liked to have a time slot for delivery to avoid losing half a day waiting. Many delivery people give a 2-hour window for the rest
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Jpaul V.
Rating: 1 out of 5
following a purchase from 10/02/2026
Fast delivery and very well packaged parts.
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Anthony F.
Rating: 3 out of 5
following a purchase from 06/02/2026
Hello, Everything went well when placing the order with you, however I noticed that the same part was 50€ cheaper on Amazon. I have already bought 30 motors from you in 4 years and already 2 motors are out of order. Given the price of the motors, I will make my next purchase on Amazon. A loyalty program would have been welcome.
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Response from SLID’UP by Mantion
Hello Sir,
Following your feedback, we were surprised by your comment, as the prices on our site slidup.fr and on partner marketplaces are usually identical.
After verification, it turned out that a pricing integration error had occurred on the Amazon platform. This has now been corrected and the displayed price is now identical to that of slidup.fr.
We remain at your disposal for any further information.
Best regards,
Dominique / SLID'UP Customer Service
L
Laurent M.
Rating: 1 out of 5
following a purchase from 27/01/2026
The lock kit received was not in good condition, a plastic piece was broken. I don't know if I will be able to install the handle as it is.
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Response from SLID’UP by Mantion
Hello Sir,
We are sorry to learn that the product arrived damaged.
We have a Quality Service: if the product turns out to be non-compliant, it is entirely possible to proceed with its replacement.
We remain at your disposal for any further information.
Best regards,
Dominique / The SLID'UP Customer Service
J
Joseph G.
Rating: 3 out of 5
following a purchase from 27/01/2026
Listening staff, fast delivery, reasonable prices.
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Alexis V.
Rating: 3 out of 5
following a purchase from 22/01/2026
Before, the support brackets were in the pack, now they are optional. They were anodized and deburred, now they are not. The wheels are of a lower quality than what I had in the past. I find it a shame, however, very well packaged.
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Jean- Michel A.
Rating: 3 out of 5
following a purchase from 21/01/2026
The availability of spare parts is a big plus, however I find the prices too high.
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Response from SLID’UP by Mantion
Hello,
Thank you for taking the time to leave a review.
We understand your comment about the prices: we select reliable parts that are available quickly.
We remain attentive to your comments and regularly work to offer the best possible prices.
Best regards
Dominique / SLID'UP Customer Service
P
Petra S.
Rating: 3 out of 5
following a purchase from 14/01/2026
When ordering pre-assembled goods, everything fits. But individual parts/accessories are really problematic, at least with the rollers. I have already ordered the wrong running rollers for the second time. At least for the double-track rails, hints or similar would be helpful... otherwise top...
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Camille G.
Rating: 1 out of 5
following a purchase from 12/01/2026
poor quality
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Gwendoline T.
Rating: 3 out of 5
following a purchase from 24/11/2025
Fast shipping, simple fastening system. The rail allows for smooth rolling. Big downside, the system is indicated as being silent which is not the case at all. We chose it for this reason and are disappointed to have spent this amount on a system that is not. This also includes the slow closer, practical but noisy.
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Antoine G.
Rating: 3 out of 5
following a purchase from 16/11/2025
The slid'up 110 and 120 rails are very good. The only downside is the "spare parts" or the option to buy a single rail. Only 180 or 194 cm are offered... to have my doors on 3 rails, I needed 240cm... You could offer 180 or 300, at least we can cover what we need... Having already bought a double rail in 240, in my case, I had to buy a complete 240 cm kit, it cost me much more to buy the complete kit since I already had everything I needed in terms of wheels/stoppers... Buying 2 rails of 180 did not appeal to me due to the junction which is never perfect and could cause a slight snag and thus noise. Too bad for that...
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Alain C.
Rating: 1 out of 5
following a purchase from 16/11/2025
THE PACKAGE WAS OPENED AND SOME PARTS WERE MISSING
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Response from SLID’UP by Mantion
Hello Sir,
We are sorry to learn that your package arrived open and that parts are missing.
We invite you to send us a claim by email so that we can take the necessary steps and send you the missing parts.
Best regards
The SLID'UP Customer Service
P
Pierre S.
Rating: 3 out of 5
following a purchase from 21/10/2025
The product is good and does the expected job, but the paper manual is relatively poor and too brief. Many details are forgotten, you need to carefully watch the example assembly video provided on the site to prepare the assembly correctly.
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