The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Package is opened, lost screw nut washer. Email sent to your services still without response
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Response from SLID’UP by Mantion
Hello,
We are sorry that your order was delivered incomplete due to an incident that occurred during transport.
We also apologize for the delay in processing your complaint.
We remain at your disposal for any further information.
Best regards
Dominique / Customer Service SLID'UP
F
Frank S.
Rating: 4 out of 5
following a purchase from 19/04/2026
Overall impression is okay, some technical understanding and skill are a prerequisite for success
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Dominique L.
Rating: 4 out of 5
following a purchase from 18/04/2026
Satisfied with the engine, well done, a bit fragile in the electronics, satisfied with the technicians, provides good information and the repair, thank you
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Guy P.
Rating: 3 out of 5
following a purchase from 09/04/2026
No problem with the product. Problem with the GLS delivery postponed for 3 consecutive days.
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Maurice M.
Rating: 4 out of 5
following a purchase from 28/03/2026
quick good to more
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Serge C.
Rating: 3 out of 5
following a purchase from 03/04/2026
I would like the invoice and the warranty period
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your message.
The information regarding your invoice as well as the warranty period has been sent to you by email.
We remain at your disposal if you need further clarification.
The SLID'UP Customer Service
B
Bharat M.
Rating: 4 out of 5
following a purchase from 03/04/2026
Four star
R
Roland L.
Rating: 3 out of 5
following a purchase from 29/03/2026
The remote control I ordered does not work with the RTS motor either in the order
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback.
After verification, the ordered remote control is only compatible with older versions of motorization.
As a commercial gesture, a prepaid return label has been sent to you to proceed with the return and refund of the item.
Best regards
The SLID'UP Customer Service
V
Vincent D.
Rating: 4 out of 5
following a purchase from 30/03/2026
Ras
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Christopher D.
Rating: 1 out of 5
following a purchase from 28/03/2026
I have not received my order.
F
Frederic G.
Rating: 3 out of 5
following a purchase from 30/03/2026
Hello, my package arrived damaged. Double door rail crushed at the end over 30 cm.
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Response from SLID’UP by Mantion
Hello Sir,
We have a dedicated after-sales service. If the item has a defect, it can be replaced under our after-sales procedure.
We invite you to send us your complaint by email so that we can process your request as soon as possible.
We also thank you for specifying whether the package was damaged upon receipt and if any reservations were made with the driver during delivery.
We remain at your disposal for any further information.
Best regards,
The SLID'UP Customer Service
M
Matthias G.
Rating: 4 out of 5
following a purchase from 15/03/2026
Ordering, delivery, and phone consultation were great. Please improve the assembly instructions with these tiny pictures. A bit of old-fashioned explanatory text would also be very helpful. After all, we customers are not illiterates.
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Volker K.
Rating: 4 out of 5
following a purchase from 17/03/2026
The goods are flawless. However, the correct package only arrived on the second attempt. The customer service was also prompt and friendly. But it always involves unnecessary extra effort when the goods are not delivered correctly.
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F
Fabrice D.
Rating: 4 out of 5
following a purchase from 09/03/2026
Perfect packaging rigid rail bearing could be even quieter for bedroom door excellent height adjustment system, the keys do not pass, a bit expensive but the quality is there I recommend
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Jacques B.
Rating: 1 out of 5
following a purchase from 04/03/2026
Handles not packed, not protected so received with bumps and aesthetic defects
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Response from SLID’UP by Mantion
Hello Sir,
We regret that the products received are not in good condition.
Of course, we can proceed with the replacement if you wish. In this case, please send us a message in response to the confirmation email of your order.
We remain at your disposal for any questions or clarifications.
Best regards
Dominique / SLID'UP Customer Service
C
Claude B.
Rating: 4 out of 5
following a purchase from 02/03/2026
Very good
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Stephane C.
Rating: 3 out of 5
following a purchase from 03/03/2026
I would have liked to have a time slot for delivery to avoid losing half a day waiting. Many delivery people give a 2-hour window for the rest
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Séverine G.
Rating: 4 out of 5
following a purchase from 25/01/2026
Not easy to navigate among the different versions of rails, brakes, etc. despite a very responsive customer service.
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Jean-Luc N.
Rating: 4 out of 5
following a purchase from 02/03/2026
Hello, indeed the paper manual is very brief, but with the video we manage. Modification of an old wooden door to save space in my bathroom.
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Michel G.
Rating: 4 out of 5
following a purchase from 26/02/2026
Very good material and fast delivery within the deadlines. Highly recommended
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Robert C.
Rating: 4 out of 5
-
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Pierre-Henri D.
Rating: 4 out of 5
following a purchase from 24/02/2026
-
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Jeremie F.
Rating: 4 out of 5
following a purchase from 15/02/2026
ok
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Philippe B.
Rating: 4 out of 5
following a purchase from 07/02/2026
Hello, generally satisfactory product but with a ceiling mount and a door adjustment at the highest point so that the strip hides the system, the provided mounting screws block the passage of the carts. Either the screw holes in the rail need to be milled, or the length of the suspension nuts needs to be shortened.
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Jpaul V.
Rating: 1 out of 5
following a purchase from 10/02/2026
Fast delivery and very well packaged parts.
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Anthony F.
Rating: 3 out of 5
following a purchase from 06/02/2026
Hello, Everything went well when placing the order with you, however I noticed that the same part was 50€ cheaper on Amazon. I have already bought 30 motors from you in 4 years and already 2 motors are out of order. Given the price of the motors, I will make my next purchase on Amazon. A loyalty program would have been welcome.
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Response from SLID’UP by Mantion
Hello Sir,
Following your feedback, we were surprised by your comment, as the prices on our site slidup.fr and on partner marketplaces are usually identical.
After verification, it turned out that a pricing integration error had occurred on the Amazon platform. This has now been corrected and the displayed price is now identical to that of slidup.fr.
We remain at your disposal for any further information.
Best regards,
Dominique / SLID'UP Customer Service
J
Jã¶Rg H.
Rating: 4 out of 5
following a purchase from 03/02/2026
Everything is fine
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Paulin G.
Rating: 4 out of 5
following a purchase from 30/01/2026
It would be helpful to offer spare parts directly to the customer when purchasing the engine rather than in the description.
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Axel F.
Rating: 4 out of 5
following a purchase from 12/01/2026
I have ordered a system here before that works well. Therefore, my selection and order were clear and simple
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Thomas G.
Rating: 4 out of 5
following a purchase from 22/01/2026
I did not engage with the homepage.
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Christian B.
Rating: 4 out of 5
following a purchase from 29/01/2026
Well-thought-out product but expensive
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Laurent M.
Rating: 1 out of 5
following a purchase from 27/01/2026
The lock kit received was not in good condition, a plastic piece was broken. I don't know if I will be able to install the handle as it is.
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Response from SLID’UP by Mantion
Hello Sir,
We are sorry to learn that the product arrived damaged.
We have a Quality Service: if the product turns out to be non-compliant, it is entirely possible to proceed with its replacement.
We remain at your disposal for any further information.
Best regards,
Dominique / The SLID'UP Customer Service
J
Joseph G.
Rating: 3 out of 5
following a purchase from 27/01/2026
Listening staff, fast delivery, reasonable prices.
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Régis R.
Rating: 4 out of 5
following a purchase from 24/01/2026
Delivered quickly and with the ordered material
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Claude S.
Rating: 4 out of 5
following a purchase from 22/01/2026
very serious company
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Bruno C.
Rating: 4 out of 5
following a purchase from 19/01/2026
Delivery was compliant and fast. One item was missing (omission during the preparation of the package) and the company was professional and responsive in its corrective action. I recommend and expect the same quality after the installation of the equipment.
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Alexis V.
Rating: 3 out of 5
following a purchase from 22/01/2026
Before, the support brackets were in the pack, now they are optional. They were anodized and deburred, now they are not. The wheels are of a lower quality than what I had in the past. I find it a shame, however, very well packaged.
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Jean- Michel A.
Rating: 3 out of 5
following a purchase from 21/01/2026
The availability of spare parts is a big plus, however I find the prices too high.
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Response from SLID’UP by Mantion
Hello,
Thank you for taking the time to leave a review.
We understand your comment about the prices: we select reliable parts that are available quickly.
We remain attentive to your comments and regularly work to offer the best possible prices.
Best regards
Dominique / SLID'UP Customer Service
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Angela J.
Rating: 4 out of 5
following a purchase from 19/01/2026
Fast delivery, as always. However, you could adjust the size of your package to the products shipped. I received a large package for a very small bag of sleeves...
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Guido S.
Rating: 4 out of 5
following a purchase from 18/01/2026
Delivery was fast and reliable
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