The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
What bothered me a bit was that I placed an order on Easter Sunday 04.04 and then ordered something again on Easter Monday, so the first order was not yet shipped, the second order could have been packed together with the first as there were only 5 small brackets, so I paid for shipping twice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2021
Meets my expectations. Impeccable packaging. Correct price. I recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2021
Easy to contact site to report that I had not received my product while GLS confirmed it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
Good but the drilling leaves something to be desired
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2021
Practical site, but the availability of items is not necessarily well indicated
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2021
Well done, and responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
Good. Easy choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Delivery time respected and a contact person in case of need. Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
Okay, even though the delivery was delayed due to covid 19
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2021
Nothing to say about the site itself rather about the seriousness of its sales
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2021
The photos are not up to date on your site, presented in white received in raw, it's not very correct, you have to read the description to the end to know it
Wrong width of door frame ordered 18 mm received 16! The planer overheated
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2021
Ok, good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2021
Perfect visit, no issues finding what you are looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
order fulfillment respected
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 28/02/2021
Product is good, service is good, the contracted freight forwarder is a disaster: first delivery packaging and rails damaged, 2nd delivery lost, 3rd delivery packaging again damaged but product fortunately okay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2021
Clear and easy to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
Easy to install.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
The delivery time was a bit long due to a missing product but it remains reasonable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2021
Order placed on 24/03/21 and delivered on 26/03/21, nothing to say about it. For my order, I was guided by an advisor. I don't know if it was by omission, but she did not inform me that by ordering only 2 days later I could have benefited from a 25% discount on my order. I find that a shame!!! I should have only paid €100.64 instead of €140.18 if I had been informed that by ordering 48 hours later I could benefit from a 25% discount.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2021
Order placed on 24/03/21 and delivered on 26/03/21, nothing to say about it. For my order, I was guided by an advisor. I don't know if it was by omission, but she did not inform me that by ordering only 2 days later I could have benefited from a 25% discount on my order. I find that a shame!!! I should have only paid €100.64 instead of €140.18 if I had been informed that by ordering 48 hours later I could benefit from a 25% discount.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
Fast delivery. It would have been helpful to have received some tracking information so that we could have been home when the items were delivered.
Response from SLID’UP by Mantion
Thank you for your feedback Christopher! I am sorry that you did not receive our email with your tracking link. Next time, do not hesitate to contact us to ask for you tracking number. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2021
Delivery was good, but instructions were a mix. I purchased one unit to try it out and made all my mistakes on it, spoke with the company about my problem, it would be a good idea to include the purpose of some of the screws and bolts, for example on the tracking wheels, it would have made my install easier it I had know the purpose of the screw and bolt, once it was explained to me, I had no problems completing the installation and then ordering the other three units, The finished look is a clean modern line, without the feeling of being heavy that I found with other barn door hardware.
Response from SLID’UP by Mantion
Thank you for your feedback Donna! I will forward your comment to the concerned department. SLID'UP Team
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 11/03/2021
One point deduction for wrong first delivery, which was quickly and without problems corrected. Friendly customer contact. I will recommend the company further.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2021
reactive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Problem retrieving the order at the pickup point
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 03/03/2021
Everything in order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/03/2020
no package and impossible to contact the seller
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
Fast delivery. Item conforms to the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
good product lacks a bit of power for the shutters in case of wind delay respected correct price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
Professional
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
Always listening to the customer.
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