Customer reviews of SLID’UP by Mantion

Transaction and delivery are correct. Unfortunately, there is no information from the store about the order status (fulfillment, delivery, deadline?)

Shipped to guarantee no damage!

I only give 4 stars because the installation documentation is a bit lacking

Very good, I recommend this store

Top site, fast delivery and overall problem-free ordering process.

Meets expectations

Correct

In general, very good quality

I received the package in good condition and complete
The only negative point was the drilling template: too much distance of 1cm between the hole template and the motor support
If I hadn't overlapped the two, I couldn't fix the support with a risk of poor hold in the lintel.

Beautiful site

I did not find the product I ordered when I first used the website, but when I was ready to order I found what I needed. I wish the sizing on the website would have included the width of doors they will accommodate. I ordered too long of the rails for the doors and opening I had.

Everything is good

Hello, the track and rollers are good but the door glides that attach to the floor were useless.They couldn't be fastened when the doors were in place and the doors wouldn't go on if they were fastened previous, I had to make my own.

Well received, thank you

Tried to engage customer support with help on a faulty product. Was not seeking any monetary compensation or replacement. Was told that they could not address my issue or provide any support because their failed roller on my sliding door was purchased thru a third party. Doesn’t surprise me that a company with poorly designed / faulty products also has very poor customer service. Would most definitely seek other options for your accessory needs. Be wary of the weight ratings and plastic components used in their products. We had to failures on two different doors (all within their specs) in less than a year. A significant pain and expense. We replaced with another manufacturer’s product and have been very satisfied with the design and use. No plastic parts to fail..,

Fast delivery

Easy to use. A few texts to refine: information seen from the inside then on other articles, seen from the outside.

Defective item.

Could be more explicit for weekend DIYers

Received on time and in accordance with my expectations.
Too bad not to have 6.9 x 14 and 6.9 x 16.

I’m sure the product is fine, but if it doesn’t work in your space, you can’t return it because the cost of shipping such a big package costs more than the item. It’s too bad because I hate to have to use amazon.

a bit disorganized

Easy search and order placement without problems. When the password is forgotten, the reset request does not work. Need to call customer service. Which is very efficient.

Brush of poor quality and appearance, color too light

Product conforms to the order......clear site.....the heads of the rail screws should be less prominent.. round heads can touch the bottom of the sliding doors

Customer service was great when I made a mistake in my order.

Not installed yet to see over time.

The site is clear, super delivery and article compliant

Well delivered quite quickly

Hello,
Material received on time and well packaged
Seems to be of good quality
The instructions at first glance seem accessible
Now to install all this and see the result and quality in use.
Ps: good feedback on phone exchanges to understand and reassure.
Raphaël

I am generally satisfied with this sliding rail kit: the whole seems solid and the system works well once installed. However, the instructions are quite basic and lack clear explanations, which complicates assembly a bit. Additionally, the brackets and screws are delivered loose in the package, which doesn't help with organization. Another point to watch: the sliding parts that attach to the door are plastic, and I wonder about their long-term durability. Nevertheless, good value for money if you are somewhat handy.

I ordered this kit to replace a faulty motor on one of my existing motors. I preferred to buy this complete kit for 390€ because the price of a single motor at 200 euros quickly calmed me down! If another were to fail, I wouldn't regret it! Personally, I find the price of spare parts too high.
It's a shame because with my 8 kits purchased previously, I appreciated the seriousness of the company, its good quality-price ratio, and its responsiveness to comments and product improvements.

package not received, returned to sender without reasons. the delivery was rescheduled, then absence of delivery and return to sender, without the carrier contacting me. no feedback from slid up for now, to return the ordered product or refund me.

Up to what I wanted.

Everything is ok.

I'm not very happy with the delivery, too much delay, I trusted this service a lot but in the end they upset me, they made me lose the day for placing the part I bought from you. In the end, I didn't do it, I set it aside, I lost my workday and I wasn't paid.

Still nothing received. The GLS delivery person says they put my package in Looker since 08/07, but I never received an email or SMS with an identifier and password… so impossible to retrieve it. Impossible to reach GLS on the weekend and tomorrow is a holiday on 14/07. So I'm lost and I've been living in darkness for over 12 days because my roller shutter is broken in the closed position.

Website is quite fast, almost top. Too bad because in the photo there are the goals but not in the package. I have to buy again but now I have to pay shipping costs....

Navigation is quite simple, delivery is quite fast and the package is in perfect condition. Replacement material fits perfectly, quality after-sales service, friendly and very professional.

not always easy to find what you want.... moreover DPD delivery person, a disaster, 3 rescheduling of delivery at 11:30 on the day, so 3 days lost and this does not pose any problem for them