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M
Rating: 5 out of 5
Everything is fine.
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Customer reviews of SLID’UP by Mantion
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 9 301 published reviews
Summary of reviews
The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Reviews 1, 3 and 5 stars
Reset filtersO
Rating: 5 out of 5
That went very quickly again and I am very satisfied.
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J
Rating: 5 out of 5
Speed and well packaged. Too bad you don't have installers.
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M
Rating: 1 out of 5
Still no refund following order cancellation (11 days). Not very professional.
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Response from SLID’UP by Mantion
Hello Sir,
We apologize for this delay in refund and understand your dissatisfaction. During this summer period, our team is operating with a reduced staff, which has exceptionally extended some processing times.
However, we confirm that your refund has been validated today via PayPal. It will soon be visible on your account.
Thank you for your understanding.
Sincerely,
Dominique / The SLID'UP Customer Service
We apologize for this delay in refund and understand your dissatisfaction. During this summer period, our team is operating with a reduced staff, which has exceptionally extended some processing times.
However, we confirm that your refund has been validated today via PayPal. It will soon be visible on your account.
Thank you for your understanding.
Sincerely,
Dominique / The SLID'UP Customer Service
D
Rating: 5 out of 5
Very satisfied, very nice and good and helpful employee. Big praise at this point.
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M
Rating: 5 out of 5
I ordered them for the discount. Mine are starting to wear out, so I anticipated.
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G
Rating: 3 out of 5
I do not like this closing system. I prefer the one with the shock absorber spring.
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Response from SLID’UP by Mantion
Hello Sir,
We are following up on your feedback and would like to inform you that the shock absorber spring you prefer is available separately on our site, under reference SU5478.
It is compatible with the kit you ordered and is suitable for doors weighing between 20 and 80 kg.
We hope this solution will meet your expectations.
Best regards,
Dominique / The SLID'UP Customer Service
We are following up on your feedback and would like to inform you that the shock absorber spring you prefer is available separately on our site, under reference SU5478.
It is compatible with the kit you ordered and is suitable for doors weighing between 20 and 80 kg.
We hope this solution will meet your expectations.
Best regards,
Dominique / The SLID'UP Customer Service
S
Rating: 5 out of 5
Excellent service Product not installed yet
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A
Rating: 5 out of 5
Super friendly employee took a change to my order. Very good customer service. The material is very good, as described, works perfectly. Anytime gladly again.
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J
Rating: 5 out of 5
Very well cordially
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F
Rating: 5 out of 5
Good quality of the products corresponding to the order. Installation not completed
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D
Rating: 5 out of 5
Material meets my expectations. Too bad some parts are optional. Example: the w3 arms. Otherwise, everything is fine. Regards.
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G
Rating: 5 out of 5
Very good quality!
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S
Rating: 5 out of 5
Easy to install product of good quality
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D
Rating: 5 out of 5
Good product Very fast delivery
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F
Rating: 5 out of 5
Quality product, meets expectations, fast delivery, I recommend!
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T
Rating: 5 out of 5
Very satisfied with quality and delivery
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P
Rating: 5 out of 5
Hello, Following a defect in the received product, I made an online exchange request. Good responsiveness and consideration for a quick return of a new product despite the holiday period. Best regards following a defect.
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T
Rating: 5 out of 5
Fast delivery, good quality, all thumbs up! Thank you very much
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B
Rating: 5 out of 5
Product meets expectations. Customer service provided me with very good information by email and phone.
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A
Rating: 5 out of 5
Received quickly, installed quickly. The Slid'Up 1300 kit ordered corresponds exactly to what I expected to install a sliding door in my garage. Sturdy material that should serve me for many years.
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G
Rating: 5 out of 5
Perfect sliding door system. Well processed and easy to install.
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M
Rating: 5 out of 5
Thank you very much for the great service and compliments to the hotline with real product knowledge! Top!!
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P
Rating: 5 out of 5
Material appearing to be of good quality, I have only had it for 1 week, I am putting it into service gradually, I will be able to judge its effectiveness only after some time.
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B
Rating: 5 out of 5
I hope it will be fine! Thank you
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S
Rating: 5 out of 5
Product in accordance with my request Fast delivery Availability of customer service that listens to the customer
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A
Rating: 5 out of 5
Great!
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D
Rating: 5 out of 5
Fast delivery. Everything as described and ordered.
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E
Rating: 5 out of 5
perfect, quality, advice and speed
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A
Rating: 3 out of 5
Unfortunately, I did not receive the fixings I ordered, otherwise the product is compliant for the rest.
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Response from SLID’UP by Mantion
Hello Sir,
We regret that your order arrived incomplete.
We can of course send you the missing parts.
In order for us to process your request, we invite you to send us a complaint by email at the following address: [email protected].
We remain at your disposal for any further information.
Best regards,
Dominique
SLID'up Customer Service
We regret that your order arrived incomplete.
We can of course send you the missing parts.
In order for us to process your request, we invite you to send us a complaint by email at the following address: [email protected].
We remain at your disposal for any further information.
Best regards,
Dominique
SLID'up Customer Service
F
Rating: 5 out of 5
Very fast delivery, well packaged, product conforms to the description which seems to be of good quality, we'll see with time... but I think it's qualitative. Thanks to slid'up by mantion
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J
Rating: 5 out of 5
Very good
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D
Rating: 5 out of 5
Compliant product
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I
Rating: 5 out of 5
Everything is great, thank you!
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D
Rating: 5 out of 5
Good telephone consultation; system easy to install. Only the kindly provided tool is not really usable.
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T
Rating: 5 out of 5
Top
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N
Rating: 5 out of 5
perfect
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I
Rating: 5 out of 5
Very satisfied, fast shipping and quality product.
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T
Rating: 5 out of 5
Very good product
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B
Rating: 5 out of 5
very well shaved
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