Customer reviews of SLID’UP by Mantion

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Hello, I received the goods. But it doesn't fit. How can I return it? Thank you

Package 00K6NGGH announced delivered but not received from GLS

I received the package in good condition and complete
The only negative point was the drilling template: too much distance of 1cm between the hole template and the motor support
If I hadn't overlapped the two, I couldn't fix the support with a risk of poor hold in the lintel.

Tried to engage customer support with help on a faulty product. Was not seeking any monetary compensation or replacement. Was told that they could not address my issue or provide any support because their failed roller on my sliding door was purchased thru a third party. Doesn’t surprise me that a company with poorly designed / faulty products also has very poor customer service. Would most definitely seek other options for your accessory needs. Be wary of the weight ratings and plastic components used in their products. We had to failures on two different doors (all within their specs) in less than a year. A significant pain and expense. We replaced with another manufacturer’s product and have been very satisfied with the design and use. No plastic parts to fail..,

Easy to use. A few texts to refine: information seen from the inside then on other articles, seen from the outside.

Defective item.

Could be more explicit for weekend DIYers

I’m sure the product is fine, but if it doesn’t work in your space, you can’t return it because the cost of shipping such a big package costs more than the item. It’s too bad because I hate to have to use amazon.

a bit disorganized

I ordered this kit to replace a faulty motor on one of my existing motors. I preferred to buy this complete kit for 390€ because the price of a single motor at 200 euros quickly calmed me down! If another were to fail, I wouldn't regret it! Personally, I find the price of spare parts too high.
It's a shame because with my 8 kits purchased previously, I appreciated the seriousness of the company, its good quality-price ratio, and its responsiveness to comments and product improvements.

package not received, returned to sender without reasons. the delivery was rescheduled, then absence of delivery and return to sender, without the carrier contacting me. no feedback from slid up for now, to return the ordered product or refund me.

I'm not very happy with the delivery, too much delay, I trusted this service a lot but in the end they upset me, they made me lose the day for placing the part I bought from you. In the end, I didn't do it, I set it aside, I lost my workday and I wasn't paid.

Still nothing received. The GLS delivery person says they put my package in Looker since 08/07, but I never received an email or SMS with an identifier and password… so impossible to retrieve it. Impossible to reach GLS on the weekend and tomorrow is a holiday on 14/07. So I'm lost and I've been living in darkness for over 12 days because my roller shutter is broken in the closed position.

not always easy to find what you want.... moreover DPD delivery person, a disaster, 3 rescheduling of delivery at 11:30 on the day, so 3 days lost and this does not pose any problem for them

I have shopped several times, the company reacts very quickly when I leave money, but when I wrote about the desire to return one profile, it was silent as if sowing poppy seeds. Well, it is evident that customer satisfaction is not a priority.

Order placed on 20/06, delivery 2 to 3 days but still nothing received after 8 days.

disgraceful delivery service.

Package received empty at a pickup point... I therefore refused the package... I am waiting for a refund from you.

Too difficult to give a score. The merchandise seems fine but the system of references to order is very confusing. Do confusing that I apparently ordered the wrong rail. Though it seemed obvious to me that if you order 3 rails they would all be the same size. . I was told it was my fault and returns were not accepted. This treatment, in the modern world of internet ordering is not only unacceptable but also probably illegal in the consumer code.
So, shape up, Slid'up, be amenable, be nice.

I’ve tried calling the number that’s posted left messages nothing. I would like to start a return, but there is no way to return it that I can see or on their website. I was looking for a little bit of technical support. That’s all but at this point, I’d like to return it.

I haven't received it yet

Good site

Poorly cared packaging, consequently, the upper rail was bent on the front part.

Perfect material, great packaging, shipping time was perfect BUT unfortunately, the choice of DLS carrier... a mistake! I let you read the comment I left them via TrustPilot. Rated 1 out of 5 stars, 1 star is way too much! Delivery notice received by email the day before... so far so good. I block myself at home on the day and by late morning I see that my package is delivered! But I have nothing! No one, no call even though I had specified to call upon delivery by leaving my number! My site is blocked. The support tells me they are launching a search but that's it!!! Impossible to reach the delivery person. Of course, no sound, no image, I fall into oblivion! By miracle, the person who received it in my place managed to find my number and call me. In the end, I went to pick up my material, 1 hour drive for a delivery I paid for!!! Hats off to the incompetent DLS!

great site and product, never disappointed, very efficient customer service but on the other hand, the delivery by DPD transport needs to be seriously reviewed, very delayed delivery, message next to the damaged product plate, in short, I decided to no longer order with these carriers

Fast delivery

Unfortunately does not respond to emails regarding a warranty case, therefore unfortunately paid the full purchase price twice.

Second time using the product. The instructions could definitely be better.

No comment.

Disappointed, I threw half of it in the trash. Very, very poor adhesive properties. Not recommended....

mantion is negatively remembered by me

Could be better

Mistaken in the order, difficulty in returning and getting something else

The products are good but their presentations, associated explanations, and user manuals sometimes lack clarity. I may be a bit deficient, I don't know, for example when it comes to representing something in space, but having only small diagrams without captions is quite little. I have accumulated several assembly errors and even purchase errors. I had to redo several times for an interior door rail and now I have useless components left on my hands.

Reasonably easy to find things, but there was different information on the notes vs. the technical data

The product dimensions were not precise on the site, we had to go to the small detail magnifying glass so we made a mistake when ordering and had a problem returning the product, the pickup point does not take the package; too long. We are looking for another carrier. We regret ordering, for this type of material you need to see the product

Did not respond to my request for additional product support.

I had an issue with my order. I was overcharged for shipping. I emailed customer service. No reply. I called, no answer. Weeks go by. I emailed again. No reply. I call again. No answer. Terrible, non existent customer service. Absolutely no response. I would not buy from them again. Overcharged and then ghosted me.

Delivery OK, but the product is mediocre, visually and functionally.