The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Hello, it's a pity that you are not satisfied with the product. We strive to design the product description in such a way that no false expectations arise. We would be grateful for any suggestions on what we should improve. Thank you very much for that and best regards from your team at slidup.de
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Alfons E.
Rating: 1 out of 5
following a purchase from 11/12/2024
Shipment was calculated and announced. However, I never received a shipment. For that, the refund of the purchase price - however with a deduction of 5€ for the shipment. For me, not a good style......
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Response from SLID’UP by Mantion
Please excuse the problems with the shipping: Unfortunately, your announced shipment could not be delivered, the deliverer did not find you. The shipment then waited in the parcel shop in vain for pickup and was subsequently returned to us. That the customer then at least pays the shipping costs is not unusual, although the return even incurred further costs. Unfortunately, our inquiry for another delivery went unanswered - we have now also refunded you the 4.95€ as a goodwill gesture. Best regards from your team at slidup.de
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Daniel B.
Rating: 1 out of 5
following a purchase from 26/12/2024
Unfortunately, I did not receive the order
I also did not receive a notification card
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Response from SLID’UP by Mantion
Hello, it's a pity that you could not accept the announced shipment - unfortunately, the delivery person did not find you. The package has returned to us this week, you should have already received the refund. Please excuse the circumstances. Best regards, your team from slidup.de
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Alban D.
Rating: 1 out of 5
following a purchase from 09/01/2025
Order that does not match what I wanted to order I contacted for a return but no news I then have another order that is supposed to arrive but no news so I think it will be the last orders I place.....
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Response from SLID’UP by Mantion
Hello, We sent you the instructions for returning your order on January 16. The package has not yet reached us. Regarding the next order, unless we are mistaken, it was placed on our site on January 13, it was handed over to the carrier on January 14 and it is noted delivered on January 16. These delays correspond well to the delays announced on our site. We hope that despite your dissatisfaction regarding the delivery, the item suits your project. Best regards Dominique / Customer Service SLID'UP
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Ines R.
Rating: 1 out of 5
following a purchase from 24/12/2024
I cannot recommend this company.
The order never arrived.
Not even an email was received with the tracking number. Allegedly, we never picked up the package at the package shop. How are we supposed to know that it is in the package shop when we did not receive any email or note in the mailbox? We find that strange.
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Response from SLID’UP by Mantion
Thank you very much for the feedback! In fact, the shipment was delivered two days later - but that was of course much too late. Unfortunately, not only the Christmas holidays caused delays for us and the shipping service provider. Meanwhile, shipping is working quickly again as usual. Feel free to try it out! Best regards, your team from slidup.de One last note: Please also check the emails in your junk or spam folder, as we ALWAYS send both order confirmations and information about the shipping status.
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Zweryfikowany Kupujący
Rating: 1 out of 5
Delivery time
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John M.
Rating: 3 out of 5
following a purchase from 27/11/2024
Sales associate did not know dimensions of the item. No options for less expensive shipping.
Response from SLID’UP by Mantion
Thank you for your feedback! Unfortunately, we only one shipping option on our website. SLID’UP Team
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Martin K.
Rating: 3 out of 5
following a purchase from 29/11/2024
Shipping expensive
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D R.
Rating: 1 out of 5
following a purchase from 19/11/2024
I waited over 2 weeks for my original trak. My first order of six sets of track. When it finally did arrive, only half of it made it.
It took almost 10 days for the replacement to arrive. Very frustrating how long it took for me to receive my order.
Response from SLID’UP by Mantion
Thank you for your feedback! We are very sorry again for this issue. Indeed, our logistic platform made a mistake with your order. SLID’UP Team
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Catalin J.
Rating: 1 out of 5
following a purchase from 07/11/2024
I still have not received my package, it has been 15 days that I am waiting for it
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Ashran Ahmed M.
Rating: 1 out of 5
following a purchase from 09/10/2024
Did not work on my sliding track
Response from SLID’UP by Mantion
Thank you for your feedback Ashran! The stoppers that you purchased are only compatible with our SLID'UP 110, 120 or 180 ranges. SLID'UP Team
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Jacques G.
Rating: 3 out of 5
following a purchase from 02/10/2024
no product information, no manual in French! you have to decipher the info and discover the functions...couldn't find half of it...
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Daniel D.
Rating: 3 out of 5
following a purchase from 21/09/2024
Error in delivered product
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Response from SLID’UP by Mantion
Hello Sir, We are sorry for this delivery error. A shipping label has been provided so that you can return the non-compliant item and a procedure has been sent for sending the correct product. We remain at your disposal for any further requests Best regards Dominique / SLID'UP Customer Service
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Christine D.
Rating: 1 out of 5
following a purchase from 08/09/2024
Cannot return product as it costs too much. Company won’t pay to return product.
Response from SLID’UP by Mantion
Thank you for your feedback. My colleague from customer service should have contacted you to solve this issue. We apologize for the inconvenience. SLID'UP Team
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Philippe L.
Rating: 3 out of 5
following a purchase from 15/09/2024
Product a bit lacking in quality!
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Bruno B.
Rating: 3 out of 5
following a purchase from 10/09/2024
Hello, I expected much more 'robust' rails, the fixing system, especially the screws that pass between the rails, are 1 mm too thick and it took us much longer than expected. Timeliness and welcome were top-notch
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Erwan D.
Rating: 3 out of 5
following a purchase from 07/05/2024
Good, but I missed a -10% offer because it wasn't visible enough, so I take away 2 stars!
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Patrick B.
Rating: 1 out of 5
following a purchase from 11/07/2024
A big delivery problem! They need to change their delivery service! A lost package, a replacement package returned to the sender
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Response from SLID’UP by Mantion
Hello Sir, We regret that the delivery did not go well. In the meantime, your order has been resent through another carrier. We hope everything will go well this time. Best regards Dominique / SLID'UP Customer Service
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Philippe E.
Rating: 3 out of 5
following a purchase from 08/07/2024
Ok but I received a 2m rail
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Response from SLID’UP by Mantion
Hello Sir, Thank you for taking the time to leave a review. We are sorry that you did not receive the ordered item. Please send us a complaint by email ([email protected]) so that we can open a non-compliance file and send you the ordered item. Best regards Dominique / SLID'UP Customer Service
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Denis L.
Rating: 3 out of 5
following a purchase from 04/07/2024
1m95 rails delivered without fixing screws.
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Christian S.
Rating: 1 out of 5
following a purchase from 21/06/2024
For the rest no comment.
For customer listening 0!
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Response from SLID’UP by Mantion
Hello, We are sorry that we could not respond favorably to your request. We confirmed in our email of June 20 that the 3m rail alone in the Slid'Up 160 range is not available for sale. We only offer a 1m94 rail. We offer a complete kit including a 3m rail. However, being a distribution center, the items we sell are pre-packaged and we do not do unpacking or custom work. Best regards Dominique / The Slid'Up Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2024
Track was fine, but the guides were undersized. We had to get a third party guide set to make the doors work.
Response from SLID’UP by Mantion
Thank you for your feedback Kathy! I am sorry to read that. It is very strange because the bottom guide included in the kit you purchased is adjustable to any door thickness. SLID'UP Team
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Julien H.
Rating: 3 out of 5
following a purchase from 26/06/2024
The stops and fittings on the door are actually made of plastic + lack of care in packaging (brackets placed with the carton with their screws, nuts and washers loose = missing elements upon arrival). Very mixed review.
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Response from SLID’UP by Mantion
We are sorry that the package did not arrive as you expected. Indeed, the fittings and stops are made of nylon, very robust. The item is guaranteed for 5 years, do not hesitate to contact us in case of degradation during use. Regarding the brackets placed with the carton with screws, nuts, and washers, we will intervene with our preparers. Indeed, everything should have been placed in a bag. If any parts are missing, please let us know which ones by email, at the address indicated on your order confirmation so that we can send them to you. Best regards Dominique / SLID'UP Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2024
Very bad customer service
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Denis L.
Rating: 1 out of 5
following a purchase from 22/06/2024
Order not received and your customer service is unable to answer our questions.......
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Response from SLID’UP by Mantion
Hello, Your file is being processed. Following your complaint of July 2, we have made a request for additional information to our carrier. We are waiting for their response. A follow-up will be made today, July 3, and we will keep you informed. Best regards Dominique / SLID'UP Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2024
its ok - the hardware has some flex to it and it works decently.
Response from SLID’UP by Mantion
Thank you for your feedback Aaron! SLID'UP Team
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Emmanuelle R.
Rating: 3 out of 5
following a purchase from 05/05/2024
A bit of time to understand where to find the different necessary components for a novice
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Lionel B.
Rating: 3 out of 5
following a purchase from 30/04/2024
My order is incomplete and no news from customer service after sending an email and making a phone call..
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Response from SLID’UP by Mantion
Hello, We are sorry for the delay in processing your complaint. The necessary will be done today. Best regards Dominique / SLID'UP Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2024
Sliding door kit 200kg: expensive for what it is... and work done the French way: not straight cuts, the rail diverges at the ends, no connection between 2 rails; to see over time....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/03/2024
Attention, it is not mentioned, but exchanges are simply not accepted, you will have to return at your own expense. Given the size and weight of the items, let me tell you that you do not have the right to make a mistake!
Fortunately, in my misfortune, I found much cheaper at Avosdim, so I was able to offset the return costs, with a responsive customer service!
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Response from SLID’UP by Mantion
Hello, Indeed exchanges are not possible. In case of a retraction request, the items must be returned for a refund. Then, the customer can place a new order if they wish to obtain another item. Our return procedure is described in our general sales conditions. Best regards Dominique / Customer Service SLID'UP
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2024
There is no problem with the site, delivery, transport, or delivery times.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2024
The site is good. However, complicated to exchange or return a product. No information. Still waiting for a response to exchange my product.
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Response from SLID’UP by Mantion
Hello, We indeed received your retraction request on 01/04/2024. A response with an attached file was sent to you on 02/04/2024. The file contains instructions for returning the package. We invite you to check your emails and spam (our email address is: [email protected] and the subject of the email is: RE: [SLID'UP by Mantion] Message from a customer) Please do not hesitate to get back to us if you have not received it so that we can resend it to you. Best regards, Dominique / SLID'UP Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2024
Correct navigation
Your advisor tells me it is forbidden to deliver to your relay point because the package is too large, and the delivery person dropped it directly at the relay point
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Response from SLID’UP by Mantion
Hello, Our carrier GLS imposes a maximum package length of 1.20m for delivery to relay points. However, drivers have the option to drop off larger packages in case the recipient is absent. Best regards Dominique / The SLID'UP Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2024
The delivery was fast but I was not notified sufficiently in advance to be present at the reception.
I received a text message 15 minutes before the arrival of the delivery person and, as I was absent, he left it in a discreet place.
I could not check the condition of the package before reception and it could have been stolen.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2024
Difficulty with the delivery service, postponed passages wasting time as a craftsman, blocking the day for the delivery person's passage, false excuse for not making the delivery supposedly unreachable
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Response from SLID’UP by Mantion
Hello, Thank you for taking the time to leave a review. We regret that you are not satisfied with our Delivery Service. We will forward your message to the Commercial Service of the carrier. Best regards, Dominique / SLID'UP Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2024
Still haven't received my items
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Response from SLID’UP by Mantion
Hello Sir, Thank you for taking the time to leave a review. We are sorry that the package has not yet reached you. We are contacting the carrier and doing everything possible for a quick delivery. Best regards Dominique / SLID'UP Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2023
More explicit VIDEOS for SLID UP 160 as this one is really not suitable for renovation. No information to make existing doors sliding other than isoplane and we get caught.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2023
The quality of the tulip leaves something to be desired, the plastic is fragile.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2023
I did not receive the correct product. They are unreachable by phone and do not respond to emails...
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Response from SLID’UP by Mantion
Hello Sir, We do not understand your comment. We received your complaint for delivery error on 12-10 and informed you on Friday 13-10 that the correct products would be shipped on Monday 16-10. Which was indeed done (tracking number of the package sent by post: 2L01142513502). We remain at your disposal for any further information Dominique / SLID'UP customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2023
Received THE LOCK BUT NOT THE KEY
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Response from SLID’UP by Mantion
Hello, Following your complaint, we have sent you a new lock kit as we do not have separate keys. Best regards Dominique / SLID'UP Customer Service
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