Customer reviews of SLID’UP by Mantion

A bit confusing: products should be grouped by usage and for the same product have different color and size options.

Fast delivery, simple and efficient website but the order arrived incomplete ...

It’s the 27th and I still haven’t received my order placed on July 4th???

FedEx courier is not only one of the most expensive on the market, but also does not select the option (paid!) to call the recipient upon delivery. This means that someone has to be at home and wait from 8 to 18.

There is no system to adjust the horizontal or vertical alignment of the door once the hangers are fixed.

The hardware is great but the instructions are about the worst that I have ever seen. Maybe if you are an engineer or are familiar with equations and design formulas it may be easy but for the common person it is not. I am quite mechanically inclined and have remodeled and rebuilt all types of machines and furniture and found the instructions very frustrating.

I order track this track is not long I went to ups for back to person but ups charge same price to track cost me

Nothing to say

Very bad experience, 3 weeks for an order to travel 15km, due to a relay point temporarily closed. Poor communication as there was no order tracking: no response to emails, difficulties in reaching customer service by phone, unfulfilled promises of callbacks. This is quite hypocritical for a customer service that emphasizes listening on the website. A commercial gesture would be the least they could do.

For this order it's perfect, but for the previous one, 7 pieces were missing that I unfortunately noticed too late.

We never received the order!

Torn packaging and twisted crank rod.

Made a large purchase just a week before they had a sale, so feeling like I lost out on a good chunk of money.

Great site, very good products, packaging for lengths under 1.30m is excellent. However, for the 3m kit, it is impossible for it not to arrive bent given the "DIY" for packaging. I was well warned of the consequences if there was a problem so I accept but it's a shame. The rest seems very very good.

Very dissatisfied Product never received, the site does not respond to refund requests

Very dissatisfied Product never received, the site does not respond to refund requests

Very dissatisfied Product never received, the site does not respond to refund requests

Hello, just a false note on the delivery which was supposed to be at home. And my package ended up at a relay point.

The ordering process was easy. The amount of time from the order date to the ship date was too long. The item did not fit in the intended space, so I needed to return it. The return process is outdated and time consuming. It has been over two weeks since I returned the item, and SLID'UP has not acknowledged receipt of it, nor has a credit showed up on my credit card account.

I must tell you that setting up your equipment is not reserved for DIY enthusiasts equipped with two left hands... THANKFULLY your manual is very clear. Bravo.

Improving the site's ergonomics wouldn't be a luxury.

The sliding door system seems correct as it has not been installed yet. However, the delivery was catastrophic. After several emails and calls to customer service, my package arrived 15 days late. The carrier signed the delivery note without even delivering the package. Fortunately, the package arrived well, otherwise the criticism would have been severe.

Delivery announced 5 times and 5 times not done.......no call...no excuse, DPD transport is in the sense of being vulgar and contemptible people. I am not homophobic. I cancel my order....

Website was a bit confusing but I found what I needed. More clear install requirements would’ve been better.

Regarding Volet habitat - service and product very good; however, they impose DPD home delivery and this provider strictly does not care about end customers: 2 orders, 2 'delivery refusals'. The process is as follows, they inform you that they will deliver on a certain day, in the evening an email to inform you that they did not have time to deliver; you go to the site to select a new day, same thing but this time the package was dropped off at a relay point without even specifying where they left it: it's up to you to figure out where the parcel relay is. This is a clear non-respect of the contract proposed, however, they collect the funds without any problem! So if you are in the countryside, expect to have 'delivery issues' from DPD

I'm very unhappy my order was doubled and was charged about $15 for delivery. I want to return the 4 extra pocket doors but I cannot find anyone to send it for less than $350+HST. Slid'up should be sending a return label just like amazon or offering a better solution. Your website messed up the order and doubled it. I only ordered 4. 8 were sent and I was charged for 8. Not fair to the comsumer. You guys have bulk purchase rates with Purolator and the shipping is very minimal for a large organization. These pocket door frames are still in box wrapped taking up space. [email protected] 613-371-8278

Horrible service wanted to return my item. Sent 2 emails asking how to return my item and as of now I have not had a response.

Not easy to get the product returned

Nothing extraordinary

I had already ordered a sliding system for an exterior door on this site that works perfectly, however I am a bit disappointed with the system ordered this time, difficult to adjust and the sliding is stiff.

Okay. It is advertised with expandability, but can only deliver packaged assortments…

Package declared delivered not delivered and after intervention from customer service, package finally delivered to a neighbor but damaged and unusable! I lost my money.

my order did not match my needs due to lack of precision on the presentation, the engine is ok but not the positioning tips

I am still in the editing process, so this is an interim comment. The screws received do not match the key received. The screws are not very strong, resulting in the head getting ruined and it is impossible to tighten them all the way, and of course, removing them is a nightmare.
I will therefore test the support and customer service to see if they manage. In this kind of purchase, the most important thing is the quality of customer service; if it is good, I will change my rating, if it is bad, I will change it too but in the opposite direction.

Doesn't work at all.
So hard to reach customer service

Easy purchase and fast shipping but I requested delivery to a company as stated in the delivery address and at no time did the company's name appear on the package slip. Fortunately, GLS had my phone number and we were able to meet, otherwise I don't know where my package would have gone.

The installation instructions leave a lot to the imagination. Definitely not for a neophyte DYIer.

I no longer plan to order from this merchant due to the behavior of the delivery person.

Very basic packaging, the products are not protected.
Just plastic wrap around the products, it's light

not applicable.