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A
Rating: 3 out of 5
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Customer reviews of SLID’UP by Mantion
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 9 301 published reviews
Summary of reviews
The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Delivery service ok, the product is average...
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A
Rating: 3 out of 5
quick order processing, as well as reception (near Paris). good quality product, quick and simple assembly. all supplied materials are compliant. I have two concerns. Some time after my purchase, a 20% discount was offered on the site, this kind of thing annoys me so much!! and the second point is that it is clearly stated that the carrier will contact us to set a delivery date and that is false. the day before at 11 PM I received a message saying that delivery would be tomorrow morning (great, that gives me the night to organize) and the delivery took place at 7:30 AM. and the delivery person was not friendly. otherwise, the product itself is perfect
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A
Rating: 3 out of 5
Site is good
Response from SLID’UP by Mantion
Thank you for your feedback Ric! SLID'UP Team
A
Rating: 1 out of 5
Run away!!! Order never received, no one responds, and no professionalism on their part.
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A
Rating: 1 out of 5
Run away!!! Order never received, no one responds, and no professionalism on their part.
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A
Rating: 1 out of 5
Complaint made by email because the order was delivered incomplete with no response after a week. I do not recommend this site
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A
Rating: 3 out of 5
Problem with the package not matching the order.
A wired button instead of a planned radio system is unsatisfactory.
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A wired button instead of a planned radio system is unsatisfactory.
A
Rating: 3 out of 5
Not the right bar
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A
Rating: 3 out of 5
Nothing to complain about the site, but regarding the carrier, it's not great.
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A
Rating: 1 out of 5
Customer service follow-up non-existent, they leave you to deal with DPD who is equally incompetent. Customer service does not respond to refund requests because the delivery forced me to take 2 days off without being delivered despite the confirmed appointment! it's unacceptable!!!! I will not buy from Volet Habitat again.
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A
Rating: 1 out of 5
I have often ordered from you but now I am really starting to get fed up because lately the ordered material is really poorly packaged and always has scratches. I found another site with the same products that arrive intact.
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A
Rating: 1 out of 5
Customer service follow-up non-existent, they leave you to deal with DPD who is equally incompetent. Customer service does not respond to refund requests because the delivery forced me to take 2 days off without being delivered despite the confirmed appointment! it's unacceptable!!!! I will not buy from Volet Habitat again.
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A
Rating: 3 out of 5
This system is the perfect solution to add a custom bypass sliding door system to an existing cabinet. It comes with everything you needed, except for a second door stop which is necessary for the two doors. The tracks are easy to cut and install and the guides fit perfectly. Quality is not great, but it looks like it will last.
Response from SLID’UP by Mantion
Thank you for your feedback Victor! You can use 2 door stoppers but placed at the right place, the door stopper can stop both doors (see installation guide). SLID'UP Team
A
Rating: 1 out of 5
First order, package arrived open so parts lost. Very disappointing, change of carrier
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A
Rating: 3 out of 5
As long as you know what you want, the site is perfectly organized... The emphasis could be placed on the specifics of each product through well-defined demonstrations corresponding to the weight of each door and the type of sliding system used, for example.
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A
Rating: 3 out of 5
From a contractor point of view it does what its design for
Response from SLID’UP by Mantion
Thank you for your feedback Ernest. SLID'UP Team
A
Rating: 1 out of 5
Still haven't received my package despite the appointment with incompetent dpd very disappointed
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A
Rating: 3 out of 5
Missed on the delivery.
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A
Rating: 3 out of 5
The "tits" at the end of the crank are missing, as if I had thrown 25 euros in a trash can..........Too bad.
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A
Rating: 3 out of 5
It's a shame not to have provided the screws
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A
Rating: 3 out of 5
Hello, I am very unhappy with the delivery. I received two notices of passage two mornings in a row between 9:30 AM and 12:30 PM, saw no one, and now it's the third day without notice. However, nothing to say about the package, well packed, and the product meets my expectations.
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A
Rating: 3 out of 5
16/20
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A
Rating: 3 out of 5
It's a shame that the customer service person does not have customer satisfaction in mind. Besides the choice of a carrier that took 4 days to deliver after the date they announced for their passage! 4 pieces were missing in the package that the company informed at 2 PM only shipped the next morning, not even bothering to correct their mistake by making a specific gesture to ensure the package arrived faster to its destination.
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A
Rating: 3 out of 5
I gave this rating because 3 pieces were missing from the package. For now, I am still waiting for them.
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A
Rating: 3 out of 5
Product arrived quickly, properly packaged. However, no information sent regarding package tracking. Fortunately, my neighbor was there to receive the package.
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A
Rating: 3 out of 5
Easy to navigate site.
Orders are shipped quickly.
Only downside is returns, a headache with no email response, difficult to reach the right person on the phone (absent, busy or other)...
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Orders are shipped quickly.
Only downside is returns, a headache with no email response, difficult to reach the right person on the phone (absent, busy or other)...
A
Rating: 1 out of 5
Not compatible with my doors.
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A
Rating: 1 out of 5
Delivery and preparation took 3 weeks for a product available on the site
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V
Rating: 1 out of 5
The product is great. I paid in advance and the money has long since gone to the company, however, my order was not shipped. Only after almost a week when I specifically inquired by email. This is a no-go and there is no excuse for it, as long as they accept the money in advance. I will not order here again.
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A
Rating: 3 out of 5
Nothing to complain about from the order to the departure of the product. The delivery by your provider DPD is a disaster 4 times warned of a delivery and 4 times delivery postponed by the carrier
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A
Rating: 1 out of 5
Wrote to customer service about damaged (scratched) merchandise. Never addressed by company. No resolution.
Response from SLID’UP by Mantion
Hello Jerry, we are sorry, we thought that your main concern was about the cut. Please do not hesitate to contact us by email if you want a replacement track. SLID'UP Team
A
Rating: 1 out of 5
Order placed on April 16 and still not received by May 22!
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A
Rating: 1 out of 5
Catastrophic deliveries, and your site is not worth mentioning, I sent you two messages without any response from you, unacceptable.
I will no longer validate your site, no more orders with you.
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I will no longer validate your site, no more orders with you.
A
Rating: 3 out of 5
It is very unfortunate to have to remove adhesive tape (white) marks in several places on the rail. This does not detract from the quality of the product, but still. One last small thing, I find the attached instructions too brief, specifically regarding the positioning and functioning of the two stops; which one is the closure? After long reflection, one eventually understands, but I doubt this is the case for everyone, this is just my humble opinion. The shipping packaging was very correct.
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A
Rating: 3 out of 5
Good quality but shipping costs very excessive for small goods (screws, pins etc)
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A
Rating: 3 out of 5
Aluminum guides a bit light would be better, no decorative cover if fixed to the ceiling, visible wheels.
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V
Rating: 3 out of 5
Page is good. My payment was not booked, only after I inquired was the order processed further
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A
Rating: 1 out of 5
Satisfied
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A
Rating: 3 out of 5
Very happy with the guides, received quite quickly but a big downside is the delivery cost: 6 euros for 2 very small guides weighing a few grams
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