Customer reviews of SLID’UP by Mantion

Easy to contact site to report that I had not received my product while GLS confirmed it.

Nothing to say about the site itself rather about the seriousness of its sales

The photos are not up to date on your site, presented in white received in raw, it's not very correct, you have to read the description to the end to know it

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incomplete delivery awaiting missing product delivery

Wrong width of door frame ordered 18 mm received 16! The planer overheated

Order placed on 24/03/21 and delivered on 26/03/21, nothing to say about it. For my order, I was guided by an advisor. I don't know if it was by omission, but she did not inform me that by ordering only 2 days later I could have benefited from a 25% discount on my order. I find that a shame!!! I should have only paid €100.64 instead of €140.18 if I had been informed that by ordering 48 hours later I could benefit from a 25% discount.

Order placed on 24/03/21 and delivered on 26/03/21, nothing to say about it. For my order, I was guided by an advisor. I don't know if it was by omission, but she did not inform me that by ordering only 2 days later I could have benefited from a 25% discount on my order. I find that a shame!!! I should have only paid €100.64 instead of €140.18 if I had been informed that by ordering 48 hours later I could benefit from a 25% discount.

no package and impossible to contact the seller

excellent customer service but beware of product quality

Everything is fine except that some parts were missing from one of the kits

Your carriers are terrible... During delivery, there was no one present, so they returned the merchandise without hesitation.... Hats off...

Be careful if the item does not fit, return of goods is impossible. Indeed, Coulissant Habitat does not organize any return of goods and specifies that shipping costs are at your expense. The catch is that the dimensions are not standard, so shipping costs more than €100 to send closet rails that cost less than €100. The fact that Coulissant Habitat does not manage the return of goods does not seem trivial... So goods on your hands!

Be careful if the item does not fit, return of goods is impossible. Indeed, Coulissant Habitat does not organize any return of goods and specifies that shipping costs are at your expense. The catch is that the dimensions are not standard, so shipping costs more than €100 to send closet rails that cost less than €100. The fact that Coulissant Habitat does not manage the return of goods does not seem trivial... So goods on your hands!

The site is a bit oblivious, assuming that everyone is familiar with the offered products. I was looking for a solution and had to search for quite a while until I was sure I had found the right one.

Quality not up to expectations

Very good

The order was delivered quickly... but the items were not as described. Wrong rolls and the wrong fastening material were delivered.
No one is reachable on the hotline and there was no response to 4 emails. This is definitely not how customer service works!

no after-sales service

no spare parts, no free return, no way to find an arrangement with their services, deplorable!

The quality of the material is a bit disappointing. The varnish on one of my three products shows a drop (probably too loaded during application)
For the rest, I am waiting to install them

Website access and use is straight forward.

Ordering, delivery and website - all great!
The system - had some problems. We watched the videos and read the instructions exhaustively. Found when we went to install that the spring pin at the top (closet doors) allowed only about 2mm of tolerance. And between that and the bottom pin tolerance it was a real bear to install - only to find that the other pin at the top required a 1/2 inch clearance. So it was literally mathematically impossible. Also the formula in the instructions didn’t work either. We had to add a wooden cross piece additionally on our ceiling due to overly short cutting of ours doors due to this formula. Frustrating!!! A solid and good system but some tolerance and math issues for sure. The video seems to show a lot more tolerances for installation. Felt a little led down the garden path. Got it done but spent 4x longer than should have. Many fixes and adjustments required to get there.

I ordered diameter 16 and received diameter 15 ???????????????

Top products, but with GLS the delivery took a full 8 working days. Better to order via Amazon, it arrives in 3 days.

It took a bit to find the product I was looking for. There wasn't exactly what I wanted but I purchased something close. The shipping cost was way too high for such a light object. Also the box was damaged, though not the product, luckily.

I think the sorting could be better.

NOT FOUND

Refer to details at question #2

The adhesive on the door handles do not stick , disappointed in my purchase and the price we paid

does not stand behind their products

The rollers with the brackets rattle on the running rail, it's only a matter of time before the brackets wear out and the door is blocked.

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They have a wide range of products and only after a phone consultation with a very friendly and competent employee were we able to find the right product. It was not possible for us to do this solely through their website, as there was missing information that did not allow us to order online.

The shop is okay, only the quality leaves something to be desired.

Never saw the width of the product would not fit my door.

J'ai commandé un rail supplémentaire car je ne l'avais pas calculé dans mon design initial, il me l'ont envoyé mais sans vis alors j'ai du aller acheter des vis à la quincaillerie et malheureusement ce sont des vis différentes de celles fournies avec le rail dans ma première commande. Aucun option sur le site permet d'acheter des vis avec le rail. J'ai même parlé au représentant et il trouvait que cela ne faisait pas de sens qu'un rail soit envoyé pas de vis... assez ordinaire de leur part. De plus, les arrêt de porte coulissantes ne fonctionnent pas ils sont trop souples pour arrêter la porte coulissante.

The process of ordering was simple and easy and the shipment arrived quite quickly however, although I ordered two, only one was shipped. I called them directly and they shipped the second one out immediately and it arrived very fast. Overall I was very pleased with the product. I certainly understand that mistakes can happen and they recovered my trust very quickly. I will buy from them again.

Everything was okay. Would order again anytime

Goods are fine. Delivery takes too long.