Hello and thank you very much for your feedback. We are sorry to hear that you had problems with the response to your emails regarding your warranty case. Your concern is important to us, and we want to ensure that such experiences are not the norm. Therefore, we have internally reviewed your feedback to improve our service - but in fact, we found no message from you, and no call took place either. However, since we offer up to five years warranty on our products, an exchange would have been possible. Alternatively, we could have also found and resolved the reason for the issue together. Please contact us at mailto:
[email protected] or Tel.02056-918388, so we can resolve this issue promptly. Thank you! We appreciate your patience in this matter and are always eager to find solutions. Best regards, your slidup.de team.