Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 304 published reviews
5 7 912 85% 4 1 021 11% 3 179 2% 2 81 1% 1 111 1%

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 1 and 4 stars

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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 14/11/2022
Fast delivery, good quality, everything fit
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2022
This is a good product and easy to put order online. Delivery is fast too. Sometimes it is difficukt to get the customer service by phone, but online service is quick.
Response from SLID’UP by Mantion
Thank you very much for your feedback Xiaoying! We are very sorry that you had trouble contacting us. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2022
Good. Corresponds to my request. Deadline respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2022
Vert good Easy to install
Response from SLID’UP by Mantion
Thank you for your feedback Jean-Louis! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2022
Site navigation and searching could be improved. Online availability of WRITTEN directions amplifying those enclosed would be helpful.
Response from SLID’UP by Mantion
Thank you for your feedback Paul! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2022
Easy to order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2022
Conforms to the order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
Very dissatisfied Product never received, the site does not respond to refund requests
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
the site is good, no problem
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
Very dissatisfied Product never received, the site does not respond to refund requests
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
Very dissatisfied Product never received, the site does not respond to refund requests
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2022
Product not yet installed but apparently, compliant and of quality, to be confirmed but I am not worried.
Product perfectly packaged despite an excess of plastic.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
NOT user-friendly enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2022
The order process is smooth and efficient. Shipping was very prompt.
The organization of all the extra/optional parts could be improved to make the order process simpler by grouping them on one page rather making the customer jump around the web site.
Response from SLID’UP by Mantion
Thank you for your feedback Donald! SLID'UP Team
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 09/10/2022
Everything is great and fast!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
the home delivery turned into a parcel relay, not cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2022
Very good product. However, it was supposed that the delivery person would set an appointment with me, which was not the case. He was in front of my door when he called me. So he left the package in front of my door with my consent, having no choice, and I could not verify its condition.
Fortunately, everything was very well packaged, so no problem. But one should not announce a delivery by appointment if it is not the case. Coulissant Habitat did its job, not the delivery person.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
I ordered the 94" sliding door kit with an additional set of rollers for a second door. Overall the kit is pretty good. The biggest downside is there are no screws to attach the railing to the door opening. That caused a bit of frustration. I had to drill into the rail to counter sink the screws I used. Without doing that, the rollers will get stopped with the head of the screw.
Response from SLID’UP by Mantion
Thank you for your feedback Nicholas! Indeed, we do not provide the screws to fix the track because it depends on the type of ceiling. However, I will ask that we add a recommendation for the type of screws on the product description. We are sorry for this inconvenience. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
Fast shipping. Package had some small damage but didn't damage the product.
Response from SLID’UP by Mantion
Thank you for your feedback Louis-Philippe! SLID'UP Team
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 04/10/2022
everything is perfect and delivered quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2022
Functional site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2022
It's a pity that the delivery time with DPD is not respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2022
Rather interesting site, the problem is, I don't know if I wasn't paying attention when ordering, or if it was poorly indicated or not indicated at all, the rod coming out of the box is fine, but the place where we put the rod to lift the shutter is not compatible at all with my crank, way too small in mm, luckily I am equipped, I had to widen it with a stepped milling cutter.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2022
Good product, easy to install.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 06/09/2022
Good and clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2022
Nothing to report.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 30/08/2022
Everything is okay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2022
Despite the delivery problems due to the carrier...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2022
Good presentation, however no response to my phone call as I wanted information.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 13/08/2022
Delivery time too long
Parts arrived damaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2022
Good product and excellent packaging.
The drilling template is too close to the edges of the lintel, allow for an additional margin (4mm). The learning of the stops must be activated without mounting the cover and especially after registering the remote control (allows positioning the axes for mounting the rails and arms on the shutters).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2022
User-friendly site
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 10/08/2022
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2022
Great product, delivered quickly. Unfortunately the hardware would not fit in my implementation for the doors I had. Customer service was excellent in determining this and helping me return the product.
Response from SLID’UP by Mantion
Thank you for your feedback Raymond! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2022
It's a shame that the delivery is not faster. The delivery date was not respected and when you are waiting for the order with the gate disassembled especially when it weighs 200 kg, it is frustrating.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2022
Vous devriez faire votre sondage en FRANCAIS
Response from SLID’UP by Mantion
Merci pour votre retour Claude, malheureusement nous n'avons pas la possibilité de choisir la langue en fonction du client. L'équipe SLID'UP
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2022
Order received quickly as expected, I recommend.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/08/2022
Delivery announced 5 times and 5 times not done.......no call...no excuse, DPD transport is in the sense of being vulgar and contemptible people. I am not homophobic. I cancel my order....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
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