Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 304 published reviews
5 7 912 85% 4 1 021 11% 3 179 2% 2 81 1% 1 111 1%

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 1 and 4 stars

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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 28/11/2020
found what I was looking for
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 23/11/2020
*****
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/11/2020
Good service. Good processing
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
A wonderful product. A little expensive though. Must carry measurements in imperial and metric and print instructions in a little bigger font size. Even You tube installation video there should be some real audible instructions not just background music which will make easy to grasp for not so tech savy.
Thanks
Response from SLID’UP by Mantion
Thank you for your feedback Jas! I will forward your comments to the concerned department. SLID'UP Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Good website took me awhile to find it.
Response from SLID’UP by Mantion
Thank you very much for your feedback! SLID'UP Team
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 12/11/2020
Exactly what was delivered as ordered
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 04/11/2020
good shop for simple items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2020
The site is ok. The delivery was good and the delivery charges were good.
Response from SLID’UP by Mantion
Thank you for your feedback Douglas! SLID'UP Team
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 28/10/2020
Unfortunately, there was only a complete package
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 19/10/2020
Precise information and clearly structured web portal.
Prompt shipping and uncomplicated payment process.
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/10/2020
Delivery and product very good. Assembly instructions: Partly not detailed enough to recognize which screws to use where or e.g. note that rollers are different on top and bottom.
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 04/10/2020
The ordered goods were delivered three days after the order.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2020
Good side easy to order. Would like more instructions on how to install however.
Response from SLID’UP by Mantion
Thank you for your feedback Simon! I will forward your comment to the concerned department. SLID'UP Team
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 27/08/2020
delayed delivery because tuersystem-shop incorrectly forwarded my mobile number to the delivery person; otherwise everything is good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Staff was helpful and courteous, the order arrived as promised and it seems to be working wonderfully. The only improvement would be to make the assembly instructions easier to understand and provide more photos etc. on the website.
Response from SLID’UP by Mantion
Thank you very much for your feedback Rob! I will forward your comments to the concerned department. SLID'UP Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
The website was easy to navigate and the order process was equally as good. However there was no where in the web site to order the appropriate track for the SLID'UP 140 bifold door hardware kit as a replacement for a previously damaged track. I therefore had to order another full kit instead of just the track
Response from SLID’UP by Mantion
Thank you very much for your feedback Paul! At the time you placed your order, we did not sell the tracks alone for SLID'UP 140, that is why you did not find it. SLID'UP Team
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 21/08/2020
Service good, after I had a complaint.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 30/07/2020
Everything worked well, order quickly on site. One star deduction for incorrect description of the steering system.
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 23/07/2020
1234
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/07/2020
Contact is okay and fast delivery
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 11/07/2020
Goods okay, fast delivery!
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 12/07/2020
Everything found that I needed
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Zweryfikowany Kupujący
Rating: 4 out of 5
following a purchase from 22/07/2020
Fast delivery, service not very friendly for a visually impaired person
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 08/06/2020
Delivery and packaging were good.
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 29/06/2020
A phone inquiry was not possible as the phone was not staffed during normal business hours (corona time). I also did not receive a response to my email inquiry. However, the order on the internet worked well and was delivered after 2 days.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 23/06/2020
NOT FOUND
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 08/05/2020
So far fast and good
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 01/06/2020
Clearer webshop
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/06/2020
quite okay!
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 14/06/2020
good service, a wrong delivery was sent within 2 days
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 28/05/2020
The site is structured and clear. Does what it is supposed to do.
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 01/06/2020
Everything is fine
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/05/2020
Uncomplicated purchase and very neat packaging without transport damage received! Thank you!
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 14/05/2020
Clear web shop
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
Service très rapide et installation facile. J'ai installé le système Slid-up 1300 pour une porte coulissante extérieure et le tout fonctionne à merveille pour le moment. Très silencieux, discret et joli comparativement aux rails style grange des grandes surfaces. Cela dit, la quincaillerie est plutôt petite et elle semble fragile a priori pour quelque chose qui supporte soi-disant jusqu'à 130lbs/porte; j'ai bien hâte de voir si tout va résister à l'hiver québécois et au temps.
À mon avis, il serait intéressant de développer un «stopper» pouvant se glisser dans le rail directement. Je recommande fortement pour le prix.
Response from SLID’UP by Mantion
Merci pour votre retour Philippe ! Je vais faire part de vos retours au service concerné. HSS Team
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 09/05/2020
Delivery went smoothly, only one set was missing the positioners
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2020
The adhesive on the door handles do not stick , disappointed in my purchase and the price we paid
Response from SLID’UP by Mantion
Hello Barbara,
We are sorry that you are disappointed in your purchase. Next time, do not hesitate to contact us to find a solution.
If you still want to use the handles, you can clean your door with a grease-removing product and stick the handles with a little bit of superglue. HSS team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2020
Finding the right product and placing the order was excellent. There was however a problem with delivery. When the product arrived, the packaging was damaged and the rail had been bent in two directions. I believe this is the couriers fault and not the supplier. There was also a nut missing from one of the pieces of equipment. I have managed to straighten the rail as far as possible and I can get a nut. For future reference, make sure that all the components are packaged and ensure the courier is more careful with the package. The packaging is robust so clearly, it was hit by something heavy as it was broken in half.
Response from SLID’UP by Mantion
Thank you for your feedback Paul! Next time do not hesitate to contact us, we would have send you the missing item and a new track. Unfortunately, it is our carrier fault. We are very sorry about that. HSS Team
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 06/05/2020
Everything went perfectly
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
Great product but the instructions could be a little more detailed. But good strong product
Response from SLID’UP by Mantion
Thank you for your feedback Justin! I will forward your comment on the instructions to the concerned department. HSS Team
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